Lower Paxton Township, Pennsylvania, United States · On-site
$18/hr–$20/hr
Description Job Title: Customer Care Representative I Department: Lab Operations Reports To: Customer Care Manager Location: Harrisburg, PA Description The primary objective of the Customer Care Representative I is to de…
Skills: Customer Service, Data Entry, Sample Tracking, Communication, Microsoft Office
Lower Paxton Township, Pennsylvania, United States · On-site
Description Prepares patient samples, including grossing, tissue processing, tissue sectioning, and routine staining.Performs immunohistochemical staining of tissue sections using automated immuno-stainers.Performs whole…
Skills: Grossing, Tissue Processing, Tissue Sectioning, Routine Staining, Immunohistochemical Staining
Laguna Hills, California, United States · On-site
$20/hr–$26/hr
Description The primary objective of the Customer Care Representative I is to deliver exceptional customer service by efficiently addressing client inquiries and retrieving missing information. This role also involves ac…
Skills: Customer Service, Data Entry, Verbal Communication, Written Communication, Microsoft Excel
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The Customer Care Representative I is responsible for delivering exceptional customer service by addressing inquiries and managing patient sample tracking. They also perform data entry, coordinate sample returns, and prepare detailed reports to support lab operations.
A High School Diploma is required, while a Bachelor's degree in Biology, Chemistry, or a related science field is preferred. Candidates should possess strong computer skills, attention to detail, and the ability to work effectively in a fast-paced laboratory environment.
Description
Job Title: Customer Care Representative I
Department: Lab Operations
Reports To: Customer Care Manager
Location: Harrisburg, PA
The primary objective of the Customer Care Representative I is to deliver exceptional customer service by efficiently addressing client inquiries and retrieving missing information. This role also involves accurately receiving, verifying, prioritizing, and facilitating the tracking of patient samples within the lab. Additionally, the representative ensures timely distribution of patient results and coordinates the return of samples to clients.
· Provide exemplary customer service.
· Receive packages.
· Utilize excellent verbal and written communication skills in order to coordinate with subjects, team members, other departments and outside institutions.
· Answer phones, route calls appropriately, greet visitors in a courteous manner.
· Assist sales team/clients with questions and obtaining patient results.
· Accessioning & data entry.
· Track internal and external samples.
· Organize and assist in the retrieval of missing patient information.
· Responsible for faxing and mailing patient reports in a timely manner.
· Filing as needed.
· Prepare detailed Excel reports.
· Maintain an organized work area.
The above list represents the general duties considered essential functions of the job and is not to be considered an exhaustive description of all the work requirements that may be inherent in the position.
Requirements
The research platform built exclusively for animal health and nutrition. Every study. Every species. One platform.
Prelude is the only R&D platform built exclusively for animal health and nutrition. Our mission is to accelerate the development of life-saving medicines, devices, and nutrition for animals through smarter technology and superior service. Study designs are becoming more complex every year, making research more daunting and labor-intensive for animal health R&D teams. Prelude's platform makes complex research easy with the industry's most flexible, user-friendly technology, purpose-built for animal health studies and automating 90%+ of data management work. Founded in 2003, Prelude created one of the first eSource and electronic data capture (EDC) systems designed to accommodate complex studies while delivering a simple, clean user experience to sites and investigators. Today, Prelude offers a comprehensive suite of eClinical data management solutions including ePRO, eConsent, RTSM, medical coding, and more, trusted globally by leading research institutions such as Cornell University, Johns Hopkins University, Merck, Boehringer Ingelheim. Prelude prioritizes deep partnership with our customers, providing comprehensive in-house support and a fully configurable eClinical platform. For more information, please visit www.PreludeEDC.com.
Offices: 5316 W US Hwy 290 Service Rd, Suite 320, Austin, Texas 78735, US
The research platform built exclusively for animal health and nutrition. Every study. Every species. One platform.
Prelude is the only R&D platform built exclusively for animal health and nutrition. Our mission is to accelerate the development of life-saving medicines, devices, and nutrition for animals through smarter technology and superior service. Study designs are becoming more complex every year, making research more daunting and labor-intensive for animal health R&D teams. Prelude's platform makes complex research easy with the industry's most flexible, user-friendly technology, purpose-built for animal health studies and automating 90%+ of data management work. Founded in 2003, Prelude created one of the first eSource and electronic data capture (EDC) systems designed to accommodate complex studies while delivering a simple, clean user experience to sites and investigators. Today, Prelude offers a comprehensive suite of eClinical data management solutions including ePRO, eConsent, RTSM, medical coding, and more, trusted globally by leading research institutions such as Cornell University, Johns Hopkins University, Merck, Boehringer Ingelheim. Prelude prioritizes deep partnership with our customers, providing comprehensive in-house support and a fully configurable eClinical platform. For more information, please visit www.PreludeEDC.com.
Offices: 5316 W US Hwy 290 Service Rd, Suite 320, Austin, Texas 78735, US
