Job Summary: Generates work orders, facilitates jobs through the work floor, posts labor and materials, recaps work orders for accuracy, bills customer repairs, generates reports, files, and performs general office dutie…
Skills: Customer Service, Work Order Management, Invoicing, Inventory Management, Microsoft Office
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Full-time
high school
Posted 16h ago
~40 hrs/week
Responsibilities
The Customer Service Administrator manages work orders, facilitates shop floor operations, and handles customer interactions including billing and inquiries. They also perform administrative tasks such as inventory tracking, warranty processing, and supporting the estimating team.
Requirements
Candidates must have a High School Diploma or GED and at least 2 years of customer service experience. Proficiency in Microsoft Office products and strong communication skills are required, with electrical knowledge preferred.
Full job description
Job Summary: Generates work orders, facilitates jobs through the work floor, posts labor and materials, recaps work orders for accuracy, bills customer repairs, generates reports, files, and performs general office duties.
Responsibilities:
Greets and takes in repairs from customers at service window
Answers incoming phone calls from customers
Reach out to dormant customers for repairs / customer service / estimation follow ups
Creates work orders; Writes up tags; takes pictures
Send out and follow up on quotes and repairs
Communicates to customers for minor, less technical repairs
Invoice and take payment when able, for cash customers
Compete all warranties (all except E-Send-outs); Complete all Freeport Send-Outs
Dispatch motor shop delivery driver & complete related paperwork (inbound/outbound)
Print all forms and service order tags for new repairs
Create initial bin location and update for motors in all locations
Spot check/cycle count inventory for motor shop
Fills in for Estimator to print rewind, paint, and machine cards when necessary as well as backup for other administrative employees
Provide Tech training to HR
Filing (electronic & paper) department specific documents, as needed
Performs related duties as assigned, including but not limited to: send outs, warranties, bill item fulfillments
Required Qualifications:
High School Diploma or GED
Personal computer skills: Microsoft Office products
2 years customer service experience
Preferred Qualifications:
Electrical knowledge
Excellent verbal and written communications skills
Prioritizations, multi-tasking and organization skills
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Precision Drive and Control has been a Southern Wisconsin and Northern Illinois premier Electrical and Industrial distributor for over 45 years, providing the products you need and the brands you want. Located in Monroe, WI, PDC offers you complete counter service, telephone support, technical assistance, delivery and pick-up based on normally scheduled routes. 24-hour emergency service is also always available.
PDC Electrical Contractors, Inc. specializes in industrial, agricultural, municipal and commercial electrical projects. With over 40 years of experience in motor and process control, lighting and lighting controls, as well as general electrical design and installation, we have the expertise to make your projects a success! A-1 Electric has been serving the Southwestern Wisconsin / State Line area for more than 25 years with the best in complete electrical installation and lighting design construction. We are proud to have earned a solid reputation for maintaining high-quality standards and exceptional work performance. As a full-service electrical contractor, A-1 Electric is an established leader in residential, commercial and farm electrical construction and service.
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ElectronicsField SupportSalesElectrical DistributionCustomer Service
2023 Accredited Quality Contractor! Electrical Sales and Motor Repair Services, Contracting, and Automation…. we have it all!
Precision Drive and Control has been a Southern Wisconsin and Northern Illinois premier Electrical and Industrial distributor for over 45 years, providing the products you need and the brands you want. Located in Monroe, WI, PDC offers you complete counter service, telephone support, technical assistance, delivery and pick-up based on normally scheduled routes. 24-hour emergency service is also always available.
PDC Electrical Contractors, Inc. specializes in industrial, agricultural, municipal and commercial electrical projects. With over 40 years of experience in motor and process control, lighting and lighting controls, as well as general electrical design and installation, we have the expertise to make your projects a success! A-1 Electric has been serving the Southwestern Wisconsin / State Line area for more than 25 years with the best in complete electrical installation and lighting design construction. We are proud to have earned a solid reputation for maintaining high-quality standards and exceptional work performance. As a full-service electrical contractor, A-1 Electric is an established leader in residential, commercial and farm electrical construction and service.
PDC Automation began over 40 years ago, primarily performing service and upgrading existing control systems. Today, PDC Automation specializes in complete design and installation of industrial automation systems. Our team of project engineers, designers, panel assembly staff and system integrators are dedicated to making sure your system is designed to meet your needs and exceeds your expectations.
Offices: 1065 5th Ave, Monroe, WI 53566, US · 504 11th Street, Monroe, WI 53566, US
ElectronicsField SupportSalesElectrical DistributionCustomer Service