Company Description Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strateg…
Company Description Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strateg…
Company Description Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding educat…
Company Description Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding educat…
Company Description Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding educat…
Skills: Smoking Cessation Assessment, Patient Communication, Customer Care, Data Entry, Time Management
Company Description Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding educat…
Skills: Ultrasound Scanning, Patient Care, Cross-sectional Anatomy, Clinical Problem Solving, Communication Skills
Company Description Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding educat…
Skills: Image Manipulation, Patient Positioning, Communication Skills, Organisational Skills, Attention To Detail
Company Description Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding educat…
Skills: Patient Transfer, Communication, Infection Control, Patient Safety, Basic Life Support
Company Description Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strateg…
Company Description Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding educat…
Company Description Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding educat…
Skills: Communication Skills, Customer Care, Time Management, Attention To Detail, Microsoft Word
Company Description Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strateg…
Skills: Agile Software Development, Product Backlog Management, Stakeholder Management, Supplier Management, User Story Creation
Company Description Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strateg…
Skills: Blue Prism, Power Automate, Power Apps, RPA Lifecycle, SQL
Company Description Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strateg…
Skills: Process Mapping, Requirements Gathering, User Acceptance Testing, Business Analysis, Analytical Skills
Company Description Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strateg…
Skills: Administration, Microsoft Office, Written Communication, Verbal Communication, Report Writing
Company Description Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding educat…
Women's Health Specialist Research Nurse or Midwife
Portsmouth, England, United Kingdom · On-site
$40k–$48k/yr
Mid level
Company Description Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strateg…
Skills: Clinical Research, Patient Recruitment, Good Clinical Practice (GCP), Human Tissue Act (HTA), Line Management
Company Description Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strateg…
Skills: Facilities Management, Auditing, Compliance Monitoring, Data Analysis, Contract Management
Company Description Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding educat…
Company Description Here at Portsmouth Hospitals University NHS Trust, we are proud to provide expert, compassionate care for our local population. We are ranked as the third in the country for research, embedding educat…
Skills: Patient Transfer, Communication, Infection Control, Patient Safety, Basic Life Support
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$28k–$31k/yr
Temporary, Full-time
associate degree, professional certificate
On-site Nursery, Free Beach Hut, On-site Wellness Centre, Gym, Swimming Pool, Staff Networks
Posted 1d ago
~38 hrs/week
Responsibilities
Provide first and second-line mobile site engineering support to resolve service desk issues and meet SLA targets. Assist with software and hardware installations while executing ITIL processes for incident and request management.
Requirements
Requires a Higher National Diploma in IT and practical experience with Windows software and application incident management. Candidates should have a strong understanding of NHS data standards and excellent interpersonal communication skills.
Full job description
Company Description
Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.
The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.
Job Description
This vacancy is open to employees of Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust only.
NHS Band 4 Salary: £28,392 - £31,157 per annum
Hours per Week: full time 37.5
Contract Type: Temporary for 23 months
To improve the effectiveness and value of health care delivery for Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (the Trusts). This post is a member of the Group Digital Service, within the Information Technology (IT) function. Working as one service, to minimise the impact of IT services affecting service users and on patient care, support services and management by:
Providing first and second-line mobile site engineering support, dealing with service desk issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets.
Assisting with software and hardware installations either through support or managed pieces of work.
Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and Request Fulfilment.
Where relevant, escalating calls to third-line technical support staff or 3rd party suppliers.
Supporting the Trust in meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation.
For full job details, please refer to enclosed Job description.
Qualifications
Essential
Higher National Diploma in IT (HND).
Hold local training qualification such as “AET” or willing to work towards in first year.
Desirable
ITIL Foundation Certificate.
Experience
Essential
IT Literate and practical experience of Windows software, e.g. Word, Excel, etc.
Application incident and problem management skills.
Understanding of NHS data standards and NHS data items.
Understanding of equality and diversity issues and how this affects patients, visitors and staff.
Desirable
Knowledge of supporting clinical applications within a healthcare setting.
Experience of working within an NHS IT environment.
Skills & Knowledge
Essential
Good interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to IT illiterate.
Good verbal / written communication skills, with the ability to present to small groups.
Computer Literate and competent with Microsoft Windows and MS Office collaboration software.
Ability to set clear and appropriate priorities, with the ability to deal with conflicting demands, unpredictable work pattern, and multiple deadlines.
Excellent customer friendly telephone manner.
Advanced keyboards skills.
Ability to remain calm when dealing with difficult users.
Practical understanding of NHS IT Security issues.
Additional Information
The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.
We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.
We are #ProudToBePHU and provide expert, compassionate care for all across Portsmouth, south east Hampshire beyond.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
1904
Headquarters
Portsmouth
LinkedIn followers
15,301
Portsmouth Hospitals University NHS Trust is one of the largest acute hospital trusts in the country, treating over half a million patients each year. The Trust is the second largest employer in Portsmouth.
We provide comprehensive secondary care and specialist services to a local population of 675,000 people across South East Hampshire. We also offer some speciality services to a wider catchment of around two million people.
Our population is characterised by its diversity – the rural and the urban, areas of wealth juxtaposed with real pockets of deprivation, and gaps in life expectancy.
Most of our services are provided at Queen Alexandra Hospital in Cosham, but we also offer a range of outpatient and diagnostic facilities closer to patients’ homes in community hospital sites and at local treatment centres throughout South East Hampshire, including St Mary's Treatment Centre, Gosport War Memorial Hospital and Petersfield Community Hospital.
This LinkedIn page is kept up to date by the Communications Team who can be contacted at [email protected].
You can follow us on Twitter: @QAHospitalNews
Do you have any compliments, comments or complaints?
Please contact our Patient Advice and Liaison Service (PALS) on: 0800 917 6039 or email: [email protected].
Offices: Queen Alexandra Hospital, Cosham, Portsmouth, PO6 3LY, GB
We are #ProudToBePHU and provide expert, compassionate care for all across Portsmouth, south east Hampshire beyond.
Industry
Hospitals and Health Care
Company size
5,001-10,000 employees
Founded
1904
Headquarters
Portsmouth
LinkedIn followers
15,301
Portsmouth Hospitals University NHS Trust is one of the largest acute hospital trusts in the country, treating over half a million patients each year. The Trust is the second largest employer in Portsmouth.
We provide comprehensive secondary care and specialist services to a local population of 675,000 people across South East Hampshire. We also offer some speciality services to a wider catchment of around two million people.
Our population is characterised by its diversity – the rural and the urban, areas of wealth juxtaposed with real pockets of deprivation, and gaps in life expectancy.
Most of our services are provided at Queen Alexandra Hospital in Cosham, but we also offer a range of outpatient and diagnostic facilities closer to patients’ homes in community hospital sites and at local treatment centres throughout South East Hampshire, including St Mary's Treatment Centre, Gosport War Memorial Hospital and Petersfield Community Hospital.
This LinkedIn page is kept up to date by the Communications Team who can be contacted at [email protected].
You can follow us on Twitter: @QAHospitalNews
Do you have any compliments, comments or complaints?
Please contact our Patient Advice and Liaison Service (PALS) on: 0800 917 6039 or email: [email protected].
Offices: Queen Alexandra Hospital, Cosham, Portsmouth, PO6 3LY, GB