United States · Remote OK
$118k–$132k/yr
The Role: Customer Success Managers are responsible for providing world-class strategic partnerships to our end clients. This role will serve as a trusted advisor to the customer, ensuring a deep knowledge of the custome…
Skills: Strategic Partnerships, Data Analysis, Relationship Building, Project Management, Time Management
United States · Remote OK
$120k–$142k/yr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Product Management, Product Marketing, Go-To-Market Strategy, Enterprise Software, Healthcare Technology
Mississauga, Ontario, Canada · Remote OK
$130k–$145k/yr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Enterprise Software Management, Professional Services Delivery, SaaS Implementation, Remote Team Leadership, Project Management
United States · Remote OK
$130k–$155k/yr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Implementation Management, SaaS Delivery, Professional Services, Remote Team Leadership, Project Management
Mississauga, Ontario, Canada · Remote OK
$110k–$120k/yr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Agentforce, Salesforce Integration, Apex, JavaScript, Python
United States · Remote OK
$44/hr–$49/hr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Program Management, Project Management, Product Management, SaaS, Business Operations
United States · Remote OK
$120k–$135k/yr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Agentforce, Salesforce, AI Agent Development, Apex, JavaScript
Mississauga, Ontario, Canada · Remote OK
$41/hr–$45/hr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Program Management, Project Management, Product Management, SaaS, Business Operations
United States · Remote OK
$81k–$89k/yr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Software Implementation, Workflow Analysis, Business Process Optimization, System Configuration, Customer Relationship Management
Mississauga, Ontario, Canada · Remote OK
Job Title: VP, Product Delivery & Growth - AI Location: Mississauga – Hybrid OR Canada – Remote **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require…
Skills: Product-Led Growth, Market Activation, Go-To-Market Strategy, AI Product Management, B2B SaaS Scaling
United States · Hybrid
Job Title: VP, Product Delivery & Growth - AI Location: USA - Remote **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mis…
Skills: Product-Led Growth, Market Activation, Go-To-Market Strategy, AI Product Management, B2B SaaS Scaling
Mississauga, Ontario, Canada · Remote OK
$80k–$89k/yr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Software Implementation, Business Process Analysis, System Configuration, Customer Relationship Management, Workflow Optimization
United States · Hybrid
$153k–$170k/yr
Job Title: Clinical Affairs Director Location: USA – Remote **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga …
Skills: Clinical Governance, Healthcare Regulations, Value-Based Care, Clinical Product Strategy, Stakeholder Engagement
United States · Remote OK
$164k–$182k/yr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Java, Python, Spring Framework, SQL, Agile Methodologies
Salt Lake City, Utah, United States · Hybrid
$164k–$182k/yr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Software Engineering Leadership, Java, Python, Spring Framework, SQL
Mississauga, Ontario, Canada · Hybrid
$152k–$174k/yr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Java, Python, Spring Framework, SQL, Agile Methodologies
United States · Remote OK
$174k–$193k/yr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Partnership Management, Business Strategy, Contract Negotiation, Financial Modeling, Cross-functional Leadership
Mississauga, Ontario, Canada · Remote OK
$149k–$166k/yr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Partnership Management, Business Strategy, Contract Negotiation, Financial Modeling, Market Research
Mississauga, Ontario, Canada · Remote OK
$149k–$166k/yr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Financial Modelling, Scenario Analysis, AI/ML Application, Pricing Analytics, Monetization Strategy
United States · Remote OK
$160k–$178k/yr
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to pu…
Skills: Financial Modelling, Scenario Analysis, AI/ML Application, Pricing Analytics, Monetization Strategy
United States • Remote OK
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Serve as a trusted advisor to healthcare clients to ensure optimal adoption of PointClickCare technology and alignment with organizational goals. Responsibilities include managing strategic partnerships, identifying performance improvement opportunities, and delivering ROI narratives.
Requires 2-5 years of experience in healthcare settings such as hospitals or health systems. Candidates must possess strong analytical, communication, and relationship-building skills, with SaaS or EHR experience being advantageous.
Customer Success Managers are responsible for providing world-class strategic partnerships to our end clients. This role will serve as a trusted advisor to the customer, ensuring a deep knowledge of the customers’ business enabling us to provide value added solutions. This CSM should possess acute domain knowledge as well as a strong understanding of how Provider Organizations, Hospital Systems, or Health plans operate to facilitate an optimal CSM-customer partnership. Clinical delivery or applications experience is a bonus.
Customer Success Managers ensure optimal adoption of PointClickCare technology, align our product’s capabilities with organizational goals, and maintain long term strategic relationships. In this role you serve as the primary point of contact with responsibilities that include: identification of performance improvement opportunities and scaling out best practices, building long-term account plans and execution, identification of training + education needs, reconciling business and product challenges, working with the market leadership on market or other relevant initiatives, providing ongoing consultative support
· Manage strategic partnerships with clients, serving as the main liaison.
· Proactively pinpoint opportunities for enhancing customer performance using comprehensive data analysis.
· Cultivate collaboration among affiliated clients, facilitating the exchange of success stories and fostering customer-to-customer cooperation.
· Serve as a reliable advisor to clients, promoting the adoption of solutions, ensuring alignment with operational goals, and delivering measurable value.
· Craft and deliver narratives on product utilization to illustrate ROI to clients, while also identifying avenues for further adoption and value realization.
• 2-5 years of experience in healthcare, preferably within health systems, hospitals, or acute care settings, or relevant industry exposure.
• Must have exposure to healthcare organizations.
• Possess strong written and verbal communication abilities.
• Demonstrate excellent organizational, project management, and time management skills
• Exhibit strong relationship-building, teamwork, and collaboration capabilities.
• Display strategic thinking accompanied by robust analytical skills and a keen sense of urgency in delivering solutions.
• Experience with CRM tools and strategic thinking with analytical skills.
• Experience with SaaS or EHR is advantageous; entrepreneurial spirit is a strong bonus.
30% travel expected. Territory is Southeastern US based, with occasional travel to headquarters in Toronto, Canada.
#LI-SG1 #LI-Remote
\n\nAt PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $118,000 - $132,000 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
Our mission is to help every provider deliver exceptional care
PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long‐term and post‐acute care dataset, we power AI-driven healthcare that fuels intelligent transitions, insightful interventions, and financial sustainability. Enhanced by our marketplace of 400+ integrated partners and trusted by over 30,000 provider organizations and every major U.S. health plan, we’re redefining healthcare, so it doesn’t just survive — it thrives.
Offices: 8 Spadina Ave, Toronto, Ontario M5V 0S8, CA
Our mission is to help every provider deliver exceptional care
PointClickCare is a leading health tech company with one simple mission: to help providers deliver exceptional care. With the largest long‐term and post‐acute care dataset, we power AI-driven healthcare that fuels intelligent transitions, insightful interventions, and financial sustainability. Enhanced by our marketplace of 400+ integrated partners and trusted by over 30,000 provider organizations and every major U.S. health plan, we’re redefining healthcare, so it doesn’t just survive — it thrives.
Offices: 8 Spadina Ave, Toronto, Ontario M5V 0S8, CA
