<p><strong>Pluxbox offers a cloud-based open platform (SaaS) that makes it easy for them to develop applications in a NoCode manner. This helps them to stay ahead of the competition and be ready to catch the next wave. P…
Skills: First-line IT Support, Troubleshooting, Software Installation, Ticketing Systems, Linux
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Internship
bachelor degree
Creative freedom and responsibility, Opportunity to work with latest technologies, International multidisciplinary team, Professional growth and learning opportunities, Work with renowned international clients, Stipend
Posted 42d ago
~40 hrs/week
Responsibilities
Provide first-line technical support to users via phone, email, and chat to resolve software issues on the Pluxbox platform. Collaborate with development teams to identify recurring bugs and maintain software documentation.
Requirements
Candidates should be currently enrolled in or recently completed a degree in Computer Science or a related IT field. Proficiency in English is required, along with strong problem-solving skills and a valid EU work permit.
Full job description
Pluxbox offers a cloud-based open platform (SaaS) that makes it easy for them to develop applications in a NoCode manner. This helps them to stay ahead of the competition and be ready to catch the next wave. Pluxbox is an innovative and fast-growing IT company that operates worldwide for media companies such as NPO, VRT Audacy, News. UK and RTL. Find more information about the platform at Pluxbox.com/pluxboxplatform
Tasks
Provide first-line support to users, assisting with software-related issues via phone, email, or chat.
Troubleshoot and resolve issues related to the Pluxbox platform, RadioManager, metadata. radio and ensure effective solutions.
Assist users in software installations, configurations, and updates.
Log and track support requests, providing timely feedback and resolution through the company's ticketing system.
Collaborate with the development and IT support teams to identify recurring software issues and suggest improvements.
Help maintain and update software documentation and user guides.
Conduct software testing to reproduce issues and ensure fixes are effective.
Escalate complex technical issues to senior IT support staff when necessary.
Participate in the maintenance of IT infrastructure, such as servers, networks, and other systems.
Collaborate with other team members to ensure timely issue resolution and continuous improvement.
Assist in training users on software usage and best practices to improve efficiency.
Requirements
Currently enrolled in or recently completed a relevant academic program (e.g., Computer Science, Software Engineering, Information Technology, or a related field).
A basic understanding of software applications and their functionalities.
Strong problem-solving skills, with the ability to quickly diagnose and troubleshoot software-related issues.
Proficiency in English (both written and verbal); knowledge of Dutch is a plus.
Excellent communication skills and customer service orientation.
Ability to work independently as well as part of a collaborative team.
Detail-oriented with good organizational and time-management skills.
Willingness to learn, adapt, and grow in a fast-paced IT environment.
EU citizen or valid work permit for The Netherlands
Self-starter, creative, quality results driven and should be a team player
Strong communication skills, work ethics and dedication
Desirable Skills:
Familiarity with popular software applications, troubleshooting methodologies, and testing tools.
Must have expertise in services (like nginx), linux, ansible
Basic knowledge of programming languages is a plus like Mongodb, mysql, Arangodb, Python, nodejs, javascript, typescript, php, ,bash, kubernetes
Understanding of software lifecycle and development processes (e.g., Agile, Scrum).
Previous experience in software or IT support is an advantage but not required.
Experience with remote desktop software or IT ticketing systems is a plus.
Benefits
At Pluxbox you get the freedom and responsibility to develop our Platform in an increasingly attractive, faster and user-friendly way. This means that you get the space to introduce and develop creative ideas in an environment that is more like a startup than a corporate office.
The opportunity to create business softwares for our clients and shaping up our products.
Freedom to use the latest technologies to realise our vision
Being part of an enthusiastic, international, multidisciplinary team
An open environment to grow, learn and develop
Closely work with and for renowned international clients
We can give you an opportunity to work inside a team that develops and delivers software used around the globe, on a scale you probably did not see before. We offer you a chance to keep learning, help new colleagues and evolve within an organisation that is growing.
A nice workplace at the Hilversum.
NIce stipend.
An outstanding working atmosphere.
Great coffee and unlimited soft drink.
Being part of a highly motivated team of professionals.
Drinks: After a day of doing great things, don’t hesitate to grab a beer and enjoy your day.
Hybrid work.
Virtual games on Fridays, team outings, pizza parties.
More information Do you have questions about the vacancy? Don't hesitate! contact Ms. A Singh at number 035-7606060. If interested you can apply via arti@pluxbox.com.
We connect people and technology to deliver deeply personalized experiences to millions. Built to Scale.
Industry
Software Development
Company size
11-50 employees
Founded
2021
Headquarters
Hilversum, Noord-Holland
LinkedIn followers
2,347
Pluxbox connects people and technology to deliver deeply personalized experiences to millions, empowering organizations to scale those experiences effortlessly across channels, regions, and growing audiences.
Our mission is to redefine what media technology should be: intuitive, adaptable, and built for the speed of today’s digital world. We empower media and broadcast teams to break free from fragmented systems and operational bottlenecks, replacing them with a single, unified platform that scales with ambition and adapts with agility.
Our journey isn’t just about technology, it’s about transforming the way media teams work, helping them react faster to change, optimize performance, and reach audiences in new, meaningful ways. Trusted by broadcasters and media leaders around the world like Bauer, RTL, NewsUKm NPO and VRT, Pluxbox exists to bring clarity to complexity and confidence to creation.
We connect people and technology to deliver deeply personalized experiences to millions. Built to Scale.
Industry
Software Development
Company size
11-50 employees
Founded
2021
Headquarters
Hilversum, Noord-Holland
LinkedIn followers
2,347
Pluxbox connects people and technology to deliver deeply personalized experiences to millions, empowering organizations to scale those experiences effortlessly across channels, regions, and growing audiences.
Our mission is to redefine what media technology should be: intuitive, adaptable, and built for the speed of today’s digital world. We empower media and broadcast teams to break free from fragmented systems and operational bottlenecks, replacing them with a single, unified platform that scales with ambition and adapts with agility.
Our journey isn’t just about technology, it’s about transforming the way media teams work, helping them react faster to change, optimize performance, and reach audiences in new, meaningful ways. Trusted by broadcasters and media leaders around the world like Bauer, RTL, NewsUKm NPO and VRT, Pluxbox exists to bring clarity to complexity and confidence to creation.
