Jobs at PlanRadar (Now Hiring) — 2 open

What you’ll get to do

PlanRadar is looking for an experienced Customer Success Manager based in London to join our global Customer Success team and take ownership of a growing Enterprise customer portfolio in our growing UK market.

As a Customer Success Manager, you work closely with customers to understand their business objectives and guide them through a successful onboarding and adoption journey. You ensure they leverage PlanRadar’s features effectively to achieve measurable outcomes and long-term value. You act as a trusted advisor throughout the entire customer lifecycle — driving onboarding, product adoption, advocacy, and long-term retention.  

While Sales and Account Management focus on the commercial strategy, you concentrate on implementation excellence, enablement, and value realisation. Your goal is to ensure customers are satisfied, successful, and continuously gaining value from our solution — so they remain long-term partners and strong advocates of PlanRadar. 

 

AMONG OTHER THINGS YOU WILL

• Own the onboarding, implementation, and adoption journey for customers in our growing Enterprise portfolio for the UK market
• Act as the product expert, enabling customers to successfully deploy and scale PlanRadar across their projects
• Lead regular customer check-ins and success reviews to track progress, define KPIs, and ensure measurable business outcomes
• Partner closely with Sales and Account Management to ensure a seamless customer experience, while focusing on technical enablement and value realization
• Identify optimisation opportunities to increase product usage, strengthen engagement, and improve long-term customer satisfaction
• Minimise customer churn through continuous engagement, education, coaching, and persuasion
• Collaborate cross-functionally with Product, Marketing, and Support to continuously enhance the customer experience 

WHO YOU ARE

• You have experience in Customer Success or Account Management, with clear ownership of onboarding, adoption, and lifecycle management
• You have previous experience in the construction technology industry and understand how to partner with stakeholders in the construction industry
• You have proven experience collaborating with interdisciplinary teams and coordinating stakeholders internally
• You have native-level English skills (reading & writing)
• You are structured, accountable, and proactive, with a strong focus on delivering customer value and long-term success