New Kensington, Pennsylvania, United States · Hybrid
$92k–$146k/yr
Job TitleVigilance Reporting Specialist Job Description Lead complaint operations by resolving complex issues, guiding evaluators, analyzing processes for improvement, and ensuring compliant, data-driven oversight throug…
Skills: Complaint Operations, Regulatory Compliance, Data Analysis, Cross-functional Leadership, Corrective and Preventive Action
Chicago, Illinois, United States · On-site
$156k–$188k/yr
Job TitleSales, Account Executive, Philips ECG Solutions (Chicago South/West Suburbs & Central IL) Job Description Sales, Account Executive, Philips ECG Solutions (Chicago South/ West Suburbs & Central Illinois) Philips …
Skills: Sales Process Orchestration, Lead Identification, Account Management, Negotiation, Closing
New Kensington, Pennsylvania, United States · Hybrid
$127k–$202k/yr
Job TitleSenior Systems Engineer (New Kensington, PA) Job Description Senior Systems Engineer (New Kensington, PA) Shape next-generation sleep therapy and ventilation devices by defining system requirements, ensuring har…
Skills: Systems Engineering, System Architecture, System Integration, Requirement Definition, Risk Management
Seoul, South Korea · Hybrid
Job TitleConsumer Marketing Manager Job Description Company Introduction 130여년 전 네덜란드에서 시작된 필립스는 헬스 테크놀로지 분야 선도 기업으로, 사람들이 더욱 건강한 삶과 웰빙(well-being)을 영위하도록 건강한 생활에서부터 질병의 예방, 조기 진단, 치료 과정 내 관리에 이르는 헬스케어 전 과정(Health Contin…
Skills: B2C Business Model, Retail Channel Management, Consumer Communication, Strategic Thinking, Stakeholder Management
Horgen, Zurich, Switzerland · Hybrid
Job TitleService Delivery Manager Schweiz (all genders) Job Description Über die Rolle Als Service Delivery Manager Schweiz bist du Teil des Service Managementteams der Deutschschweiz und verantwortest die operative Serv…
Skills: Service Delivery Management, Team Leadership, Customer Relationship Management, Escalation Management, Operational KPI Tracking
Charleston, West Virginia, United States · On-site
$122k–$174k/yr
Job TitleSales Support, Clinical Specialist - Image-Guided Therapy Devices, Coronary (West Virginia) Job Description Sales Support, Clinical Specialist – Image-Guided Therapy Devices, Coronary (West Virginia) We are the …
Skills: Procedure Coverage, Customer Relations, Clinical Training, Sales Support, Market Intelligence
Dallas, Texas, United States · On-site
$206k–$250k/yr
Job TitleSales, Account Manager - Diagnostic Imaging (North Dallas, TX) Job Description As a Diagnostic Imaging Account Manager, you will promote the MR, CT, DXR line. You are responsible for generating sales volume by d…
Skills: Hospital Sales, Account Management, Business Planning, Value Proposition Development, Pricing Strategy
Best, North Brabant, Netherlands · Hybrid
Job TitleIndustrialization Leader – MRI Business Job Description The Industrialization Leader is responsible for defining and driving the industrialization strategy for new products, product upgrades, and design changes …
Skills: Industrialization Strategy, New Product Introduction (NPI), Manufacturing Engineering, Supply Chain Management, Portfolio Leadership
Reedsville, Pennsylvania, United States · On-site
$15/hr–$23/hr
Job TitleAssembler 1 Job Description Your role: Implements quality checks based on provided instructions and specifications defined by the company, to ensure product integrity and adherence to standards. Operates a set o…
Skills: Quality Checks, Machine Operation, Production Equipment Operation, Quality Monitoring, Documentation
Chennai, Tamil Nadu, India · Hybrid
Job TitleSoftware Engineering Manager Job Description #LIPHILIN #EOS Job title: Software Engineering Manager What you’ll do Lead & grow teams: Hire, coach, and develop high-performing, inclusive teams across geographies;…
Skills: Team Leadership, Enterprise Data Platforms, Azure Data Services, Databricks, AI/ML Governance
Eindhoven, North Brabant, Netherlands · Hybrid
Job TitleSr Usability Designer-Center of Excellence Job Description As Philips we are sincerely aware of the impact we have on people’s lives through the medical devices we make. We are on a continuous journey to come up…
Skills: Usability Design, Human Factors Engineering, Medical Device Regulations, Stakeholder Management, IEC 62366-1
Böblingen, Baden-Württemberg, Germany · Hybrid
$18/hr–$20/hr
Job TitleWorking student (all genders) Global Marketing - Process and Systems Excellence Job Description In this role you have the opportunity to be part of the Hospital Patient Monitoring (HPM) Global Marketing Organiza…
Skills: Playwright, JavaScript, TypeScript, Azure SQL, Python
Cambridge, Massachusetts, United States · Hybrid
$87k–$155k/yr
Job TitleNetwork Planner, Supply Chain Job Description Network Planner, Supply Chain As our Supply Network Planner, you will be responsible for validating supply network plans, coordinating with teams, optimizing product…
Skills: Supply Network Planning, Capacity Planning, Scenario Planning, Project Management, Data Analysis
Hamburg, Germany · Hybrid
Job TitleSales Support & Demonstration Coordinator Patientenmonitoring DACH (all genders) Teilzeit 25 Std./Woche Job Description Als Sales Support & Demonstration Coordinator Patientenmonitoring DACH (all genders) steuer…
Skills: Sales Support, Inventory Management, Logistics Coordination, Customer Service, SAP
Chennai, Tamil Nadu, India · On-site
Job TitleCatalog SME / Master Data & Configuration - Solutions & Intelligent Systems Job Description The Catalog SME supports product configuration and data management activities by translating engineering specifications…
Skills: Configuration Management, Product Data Management, BOM Management, SAP, PDM Tools
Madrid, Community of Madrid, Spain · Remote OK
Job TitleRemote Service Engineer, Healthcare Software Job Description Help Philips to impact with care by finding & establishing solutions to healthcare software, enabling clinicians to provide the best care for patients…
Skills: Windows Server, SQL Server, Networking, Virtualization, HL7
Chennai, Tamil Nadu, India · On-site
Job TitleResource Planner Job Description Job Title: Resource Planner Location: Chennai In this role, you have the opportunity to Resource Planners create medium to long term planning and schedules for all operational se…
Skills: Resource Planning, Scheduling, Workforce Management, Customer Support, Time Management
Haifa, Haifa District, Israel · Hybrid
Job TitleFPGA Engineer Job Description We are looking for a junior FPGA Engineer to support the development of FPGA-based solutions for complex medical imaging systems. In this role you will help drive innovation and exc…
Skills: VHDL, Verilog, FPGA Development, Xilinx Vivado, Timing Closure
Suzhou, Anhui, China · On-site
Job TitleSupply Chain Intern - DEFOA Job Description 585091 Supply Chain Intern - DEFOA Essential Duties: Support day-to-day execution of all activities related to the Service DEFOA and SAP. The responsibilities will inc…
Skills: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, English Communication
Bengaluru, Karnataka, India · On-site
Job TitleProduct Owner Job Description The Product Owner Specialist is responsible for supporting the product team in delivering high-quality features and functionalities that align with customer expectations and busines…
Skills: Product Ownership, Backlog Management, User Story Definition, Stakeholder Coordination, Agile Methodology
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Lead complaint operations by resolving complex product issues and ensuring compliant, data-driven oversight. Responsibilities include analyzing processes for improvement, mentoring staff, and collaborating cross-functionally to maintain regulatory standards.
Requires a bachelor's degree in biomedical engineering, science, healthcare, or a clinical field. Candidates must have 2+ years of experience in a regulated industry and a basic understanding of global medical device regulations and ISO standards.
Lead complaint operations by resolving complex issues, guiding evaluators, analyzing processes for improvement, and ensuring compliant, data-driven oversight through cross-functional leadership and team development.
Provides guidance on mid-complexity product issues and supports complaint evaluators and investigators by answering questions and ensuring clear communication.
Analyzes complaint handling processes, evaluates evaluator and investigator performance, identifies bottlenecks, and recommends process improvements.
Resolves complex complaints under broad guidelines, reviews reportability assessments, and escalates issues as needed for further determination.
Trains and mentors new complaint operations specialists, develops training materials, and supports ongoing skill development.
Leads complaint operations activities, including data analysis, cross-functional collaboration, and oversight of complaint screening, evaluation, and coding accuracy. Monitors team performance, supports management with operational needs, and contributes to process improvements and regulatory compliance efforts.
You’ve acquired 2+ years of experience in medical device or another regulated industry.
Your skills include a basic understanding of corrective and preventive action, as well as global medical device regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820, ISO13485, ISO1497, and ISO9001.
You have at least a bachelor’s degree in biomedical engineering, science, healthcare, or in the clinical/medical field.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
The pay range for this position in Pennsylvania is $92,000 to $146,000 annually.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to New Kensington, PA.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
Better care for more people. 💙
Over the past decade we have transformed into a focused leader in health technology. At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities. We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data. As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better. Visit our website: http://www.philips.com/ Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html
Offices: Amstelplein 2, Amsterdam, Noord-Holland 1096 BC, NL · Guildford Business Park, Guildford, Surrey GU2 8XH, GB · Milton Road, Cambridge, England CB4 0FY, GB · Oliemolenstraat 5, Drachten, Friesland 9203 ZN, NL · 1600 Summer St, Stamford, CT 06905, US
Better care for more people. 💙
Over the past decade we have transformed into a focused leader in health technology. At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities. We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data. As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better. Visit our website: http://www.philips.com/ Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html
Offices: Amstelplein 2, Amsterdam, Noord-Holland 1096 BC, NL · Guildford Business Park, Guildford, Surrey GU2 8XH, GB · Milton Road, Cambridge, England CB4 0FY, GB · Oliemolenstraat 5, Drachten, Friesland 9203 ZN, NL · 1600 Summer St, Stamford, CT 06905, US
