Bangkok, Thailand · On-site
Job TitleTechnical Account Manager - Enterprise Informatics Job Description The Technical Account Manager, Enterprise Informatics is responsible for ensuring the overall success, performance, and value realization of cus…
Skills: Technical Account Management, Customer Success, Relationship Management, Strategic Planning, Problem Solving
Amsterdam, North Holland, Netherlands · Hybrid
Job TitleM&A Integration & Disentanglement Director Job Description The Global M&A team is located in Amsterdam. The M&A team has global responsibility for all Philips M&A related activities and consists of top-level M&A…
Skills: Post-Merger Integration, Carve-Out Execution, Program Governance, Stakeholder Management, Risk Management
Łódź, Łódź Voivodeship, Poland · Hybrid
Job TitleOrder Management Intern with Spanish (all genders) Job Description Your role: Managing orders with use of SAP and other supporting tools. Performing configuration screening. Maintaining good communication with s…
Skills: SAP, Excel, English, Spanish, Order Management
Bengaluru, Karnataka, India · Hybrid
Job TitleTechnical Consultant Job Description The Technical Consultant is responsible for playing a critical role in consulting with key clients to understand their complex, high-impact technical and business needs, offe…
Skills: L2/L3 Technical Support, Troubleshooting, Microsoft Windows Server, Microsoft SQL Server, Linux Administration
Bengaluru, Karnataka, India · Hybrid
Job TitleSenior Design Quality Engineer - Products & Systems Job Description Job Title: Senior Design Quality Engineer - Systems & Innovation Job Description In this role, you have the opportunity to Drive Design Quality…
Skills: Design Quality Engineering, Risk Management, Systems Engineering, Reliability Planning, Verification And Validation
Nashville, Tennessee, United States · Hybrid
$20/hr–$31/hr
Job TitlePeople Administrator (Nashville, TN) Job Description As the People Administrator you will support the HR administrative tasks for the People Operations team. Your role: This role involves a variety of administr…
Skills: Data Entry, Record Keeping, Escalation Management, Case System Management, Payroll Administration
Alajuela, Alajuela Province, Costa Rica · Hybrid
Job TitleBuyer Planner 2 Job Description Buyer Planner 2 To manage the availability of material through the proper material master data setup, vendor capacity planning and purchase order management with internal and exte…
Skills: Inventory Analysis, SCM Master Data Management, SAP, Product Lifecycle Forecasting, Purchase Order Management
Bogota, Capital District, RAP (Especial) Central, Colombia · Hybrid
Job TitleRI Project Manager Job Description The Project Manager is responsible for leading the successful planning, execution, and delivery of implementation projects, ensuring technology solutions are deployed efficient…
Skills: Project Planning, Stakeholder Management, Risk Management, Healthcare IT Implementation, Budgeting
Alajuela, Alajuela Province, Costa Rica · Hybrid
Job TitleQuality Manager Operations Job Description Quality Operations Manager Responsible for leading Quality Operations at site level, driving strategic quality initiatives, ensuring regulatory compliance, and building…
Skills: Quality Engineering, Quality Assurance, Regulatory Compliance, CAPA Management, Process Validation
Hamburg, Germany · On-site
Job TitleIndustriemechaniker / CNC-Fräser (all genders) 1 Jahr befristet Job Description Du bist Teil der Business Category Imaging Components, welche die Generatoren, Röntgenröhren und weitere Komponenten für bildgebend…
Skills: CNC Milling, CNC Grinding, Turning, Drilling, Tapping
Eindhoven, North Brabant, Netherlands · Hybrid
Job TitleSenior Innovation Project Manager Job Description As a Senior Innovation Project Manager within Innovation Engineering (IEN), you will lead strategic and complex innovation project and programs within Philips. T…
Skills: Program Management, AI/ML Integration, Systems Engineering, Regulatory Compliance, Strategic Leadership
London, England, United Kingdom · Hybrid
Job TitleAccount Manager - Sleep & Respiratory Care: North West Territory Job Description The Account Manager for Sleep and Respiratory Care (SRC) will be responsible for maximising order intake, sales, prices realisatio…
Skills: B2B Sales, Account Management, NHS Relationship Management, CRM Management, Sales Forecasting
Best, North Brabant, Netherlands · Hybrid
Job TitlePartner Success & Escalation manager Job Description Partner Success & Escalation Manager In this role you will support global partners by managing technical escalations, playing a key role in maintaining servic…
Skills: Technical Escalation Management, Workforce Planning, Stakeholder Management, Customer Experience, Operational Compliance
Istanbul, Istanbul, Turkey · Hybrid
Job TitleServices and Solutions Delivery Specialist - Resource Planning (Arabic language) Job Description Job title: Services & Solutions Delivery Specialist - Resource Planning Making long and short-term decisions to de…
Skills: Resource Planning, Order Management, Customer Service, Workforce Utilization, Case Management Systems
Bengaluru, Karnataka, India · On-site
Job TitlePlatform System Engineer Job Description The Systems Technologist is responsible for analyzing intricate technical requirements and executing all necessary steps for successful integrations between complex syste…
Skills: VMware vSphere, Windows Server, Linux, TCP/IP, SAN/NAS
Chakan, Maharashtra, India · Hybrid
Job TitleSupplier Quality Engineer - BP MR Job Description Job title: Supplier Quality Engineer Your role: Responsible for ensuring superior quality performance at supplier partners through APQP implementation during pro…
Skills: APQP, Product Qualification, NPD, New Supplier Development, Parts Changing and Development
Hamburg, Germany · On-site
Job TitleZerspanungsmechaniker / CNC-Fräser (all genders) Job Description Du bist Teil der Business Category Imaging Components, welche die Generatoren, Röntgenröhren und weitere Komponenten für bildgebende Röntgensystem…
Skills: CNC Programming, CNC Milling, CNC Grinding, Kellenberger Machines, Quality Inspection
Hamburg, Germany · On-site
Job TitleZerspanungsmechaniker / CNC-Fräser (all genders) 1 Jahr befristet Job Description Du bist Teil der Business Category Imaging Components, welche die Generatoren, Röntgenröhren und weitere Komponenten für bildgebe…
Skills: CNC Programming, CNC Milling, CNC Grinding, Kellenberger Machines, Quality Inspection
Best, North Brabant, Netherlands · Hybrid
Job TitleClinical Development Scientist Job Description Job Responsibilities Owns and drives end‑to‑end clinical evidence strategy, defining and linking clinical need, value, TPP, claims, endpoints, and evidence to regul…
Skills: Regulatory Compliance, Clinical Evaluation, PMCF Methodologies, Clinical Evidence Generation Strategy, Medical Writing
Auckland, Auckland, New Zealand · On-site
Job TitleAccount Manager - Medical Imaging NZ Job Description Philips is a leading global healthcare company aiming to improve the lives of 3 billion people by 2030. We strive to make the world healthier and more sustain…
Skills: Capital Equipment Sales, Medical Device Selling, Strategic Business Acumen, Negotiation, Stakeholder Management
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The role focuses on ensuring the success and performance of customer solutions by serving as the primary technical liaison and trusted advisor. Key duties include monitoring system health, managing technical escalations, and aligning solutions with business objectives and KPIs.
Candidates need a bachelor's degree and at least 8 years of experience in technical support, account management, or customer success, preferably within the medical device industry. Strong communication, strategic thinking, and relationship management skills are essential.
You will act as the primary point of contact and trusted advisor for customer stakeholders, aligning solutions to business objectives and KPIs as well as build and maintain strong relationships with key customer stakeholders, ensuring proactive engagement and high levels of satisfaction.
This role will directly report to the Service Operations Manager for Enterprise Informatics based in Australia.
Monitor customer health, engagement, and success metrics, identifying risks and opportunities for improvement.
Represent the voice of the customer internally, influencing service delivery, product improvements, and strategic decisions.
Ensure the overall health, performance, and optimization of customer environments through ongoing monitoring and maintenance via service teams.
Maintain accurate documentation of customer systems and environments to support operational continuity.
Support planning, upgrades, integrations, and enhancements using industry best practices.
Identify and mitigate risks associated with system changes, upgrades, or integrations.
Manage and resolve technical issues and escalations, coordinating with support and engineering teams.
Track and drive closure of outstanding issues, ensuring minimal disruption to customer operations.
Drive execution of service and customer success plans aligned to agreed objectives and deliverables.
Implement best practices, processes, and tools to improve service efficiency and effectiveness.
Analyze performance data and customer feedback to identify continuous improvement opportunities.
Coordinate cross-functional teams to deliver consistent, high-quality outcomes.
Define, track, and report on KPIs, system performance, and customer success metrics.
Provide regular updates to customers and internal stakeholders on system health, risks, and performance.
Facilitate communication between customer, support, product, and account teams.
Participate in discussions on incidents, trade-offs, and risk management with internal stakeholders.
Experience and Industry Knowledge:
Bachelor’s degree in business, IT, Health Science, Engineering, or equivalent. Minimum 8 years of experience in roles spanning technical support, account management, operations management, service delivery or customer success particularly within the in the medical device industry or equivalent. Strong understanding of the local market dynamics, cultural practices, and business landscape.
Relationship Management:
Ability to build and maintain strong relationships with partners and customer Experience in establishing trust and effectively managing partner expectations.
Communication Skills:
Excellent verbal and written communication skills and strong ability to convey complex concepts clearly and persuasively.
Strategic Thinking:
Capability to develop and implement strategic plans that align with company objectives. Proficiency in identifying opportunities for growth and collaboration.
Problem Solving and Negotiation:
Strong problem-solving skills to address partner concerns and challenges with expertise in negotiation to secure beneficial agreements and partnerships.
Collaboration and Teamwork:
Ability to work collaboratively with internal teams across different functions. with experience in coordinating with marketing, product development, and support teams to ensure partner success.
Adaptability and Cultural Sensitivity:
Flexibility to adapt to changing business environments and partner needs. Cultural sensitivity to engage with diverse groups and understand local market nuances.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
Better care for more people. 💙
Over the past decade we have transformed into a focused leader in health technology. At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities. We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data. As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better. Visit our website: http://www.philips.com/ Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html
Offices: Amstelplein 2, Amsterdam, Noord-Holland 1096 BC, NL · Guildford Business Park, Guildford, Surrey GU2 8XH, GB · Milton Road, Cambridge, England CB4 0FY, GB · Oliemolenstraat 5, Drachten, Friesland 9203 ZN, NL · 1600 Summer St, Stamford, CT 06905, US
Better care for more people. 💙
Over the past decade we have transformed into a focused leader in health technology. At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities. We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data. As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better. Visit our website: http://www.philips.com/ Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html
Offices: Amstelplein 2, Amsterdam, Noord-Holland 1096 BC, NL · Guildford Business Park, Guildford, Surrey GU2 8XH, GB · Milton Road, Cambridge, England CB4 0FY, GB · Oliemolenstraat 5, Drachten, Friesland 9203 ZN, NL · 1600 Summer St, Stamford, CT 06905, US
