Tempe, Arizona, United States · On-site
$65k–$85k/yr
Overview Who We Are Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their p…
Skills: Account Management, TPA Operations, Client Relationship Management, Health Insurance Administration, Client Reporting
Tempe, Arizona, United States · On-site
$90k–$130k/yr
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Product Positioning, Messaging Frameworks, Go-To-Market Strategy, Competitive Intelligence, Sales Enablement
Tempe, Arizona, United States · On-site
$50k–$55k/yr
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Project Management, Implementation Lifecycle, Project Planning, Risk Management, Stakeholder Alignment
Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina · On-site
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform - bringing health plan administration, holistic wellbeing solutions, and comprehensive c…
Skills: AI/LLM Solutions, API Development, Backend Services, AWS, Java
Tuzla, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina · On-site
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform - bringing health plan administration, holistic wellbeing solutions, and comprehensive c…
Skills: Medical Terminology, ICD-10, CPT Coding, HCPCS Coding, Medical Claims Processing
Tempe, Arizona, United States · Remote OK
$17/hr–$20/hr
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Utilization Management, Data Entry, Medical Coding, ICD-10, CPT
Tuzla, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina · On-site
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: PBM Invoice Processing, Rx Billing, Claims Reconciliation, Medical Terminology, ICD-10
Tempe, Arizona, United States · On-site
$107k–$140k/yr
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Stop Loss Operations, Claims Adjudication, Reimbursement Strategy, Financial Forecasting, Carrier Negotiations
United States · Remote OK
$36/hr–$38/hr
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Case Management, Patient Assessment, Utilization Review, Treatment Planning, ICD-10 Coding
Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina · On-site
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Contract Negotiation, Contract Drafting, Strategic Sourcing, Vendor Management, RFP/RFQ Execution
Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina · On-site
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Vendor Management, Procurement Operations, Strategic Sourcing, Governance Framework Design, Performance Scoring
United States · Remote OK
$170k–$190k/yr
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Financial planning, Financial analysis, Operational excellence, Pricing strategy, Financial modeling
United States · Remote OK
$170k–$190k/yr
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Financial Planning And Analysis, Pricing Strategy, Operational Excellence, Financial Modeling, KPI Tracking
Newark, New Jersey, United States · Hybrid
$100k–$115k/yr
Overview Who We Are Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their p…
Skills: Calendar Management, Travel Coordination, Executive Support, Stakeholder Management, Meeting Facilitation
Omaha, Nebraska, United States · On-site
$25/hr–$35/hr
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Health Coaching, Motivational Interviewing, Appreciative Inquiry, Behavior Change Management, Program Design
Ridgewood, New Jersey, United States · On-site
$25/hr–$35/hr
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Health Coaching, Motivational Interviewing, Behavior Change Management, Appreciative Inquiry, Program Design
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Serve as the primary operational contact for self-funded group clients to ensure service commitments and contractual obligations are met. Coordinate with internal teams to resolve issues, prepare key metric reports, and support strategic initiatives like QBRs and renewals.
Requires a bachelor's degree and at least 3 years of account management experience within the health insurance or TPA industry. Candidates must be proficient in CRM systems and have a strong understanding of regulatory compliance and insurance plan administration.
Ready to create a healthier world? We are ready for you! Personify Health is on a mission to simplify and personalize the health experience to improve health and reduce costs for companies and their people. At Personify Health, we believe in offering total rewards, flexible opportunities, and a diverse inclusive community, where every voice matters. Together, we’re shaping a healthier, more engaged future.
Account Managers in TPA environments aren't just relationship coordinators—they're operational lifelines who keep complex client relationships running smoothly through proactive service and quick problem resolution. As our Account Manager, you'll serve as the primary day-to-day contact for assigned self-funded group clients, handling inquiries, coordinating internal teams, and ensuring service commitments are met consistently. You'll partner closely with Strategic Account Executives to support strategic planning and QBR execution while owning the operational details that determine whether clients feel supported or frustrated. Your ability to monitor service levels, prepare reports, and resolve issues before they escalate directly impacts client satisfaction and retention.
Serve as primary client contact: Act as the main point of contact for assigned clients, responding promptly to inquiries and providing creative solutions that meet client needs.
Monitor service delivery: Track and manage service levels to ensure timely issue resolution, compliance, and adherence to contractual commitments.
Prepare client reporting: Develop and deliver standard and custom client reports covering claims, utilization, and other key metrics for client review.
Coordinate internal resources: Partner with cross-functional teams across claims, eligibility, and compliance to meet client needs and deliver seamless service.
Support strategic initiatives: Assist with renewals, plan changes, and strategic initiatives while supporting delivery of QBRs and renewal processes.
Maintain documentation: Keep accurate client records, communication logs, and CRM system entries to ensure continuity and accountability.
Escalate appropriately: Identify and escalate complex issues to Strategic Account Executive or Director when client needs exceed standard resolution pathways.
Support client onboarding: Assist with new client onboarding and internal system setup to ensure smooth transitions.
Stay regulatory-informed: Maintain knowledge of regulatory issues affecting benefit plans and proactively update clients when requirements change.
Develop product expertise: Build thorough knowledge of Personify Health benefit-related products through ongoing training and product updates.
Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.
Compensation: This position offers a base salary range of $65,000-$85,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.
Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.
Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to [email protected]. View all legitimate openings at personifyhealth.com/careers.
Because health is personal
We are the first and only personalized health platform to provide health plan administration, holistic wellbeing solutions, and comprehensive health navigation – all in one place. Personalized, human-centric, and powerfully simple, Personify Health helps businesses optimize investments in their members while empowering people to engage more deeply with their health. Personify Health aims to address the issues of increasing healthcare costs and complexity by breaking down traditional silos found in healthcare and rejecting a one-size-fits-all mentality. Backed by decades of experience and global operations, the company brings together industry-leading health, wellbeing, navigation, and benefits solutions to offer a first-of-its-kind personalized health platform. The end-to-end platform makes it easier to proactively respond to people’s unique needs across their lives through a combination of data-driven personalization capabilities, a science-backed methodology, and concierge-level clinical services.
Offices: 7591 N Ingram Ave, Suite 105, Fresno, California 93711, US
Because health is personal
We are the first and only personalized health platform to provide health plan administration, holistic wellbeing solutions, and comprehensive health navigation – all in one place. Personalized, human-centric, and powerfully simple, Personify Health helps businesses optimize investments in their members while empowering people to engage more deeply with their health. Personify Health aims to address the issues of increasing healthcare costs and complexity by breaking down traditional silos found in healthcare and rejecting a one-size-fits-all mentality. Backed by decades of experience and global operations, the company brings together industry-leading health, wellbeing, navigation, and benefits solutions to offer a first-of-its-kind personalized health platform. The end-to-end platform makes it easier to proactively respond to people’s unique needs across their lives through a combination of data-driven personalization capabilities, a science-backed methodology, and concierge-level clinical services.
Offices: 7591 N Ingram Ave, Suite 105, Fresno, California 93711, US
