Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Account management, TPA administration, Health plan administration, Escalation management, Root-cause analysis
Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina · On-site
Entry level$92M raised
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Business Analysis, Agile Methodology, Process Mapping, Requirements Gathering, Appian
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Massage Therapy, Chair Massage, Customer Service, Time Management, Communication
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Reiki, Yoga instruction, Massage therapy, Stress management, Deep breathing
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Nutrition counseling, Client communication, Interpersonal skills, Public speaking, Health education
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Tuzla, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina · On-site
Mid level$92M raised
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Client reporting, Data entry, Invoicing, Support ticketing, Project management
Mount Laurel Township, New Jersey, United States · On-site
$25/hr–$35/hr
Mid level$92M raised
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Health coaching, Motivational interviewing, Appreciative inquiry, Behavior change management, Health education
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina · On-site
Mid level$92M raised
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Java, Kotlin, Angular, Software Engineering, Unit Testing
Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina · On-site
Mid level$92M raised
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Plan document writing, Summary plan descriptions, Benefit design, Regulatory compliance, Analytical skills
Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina · On-site
Mid level$92M raised
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Stop loss claims, Claims processing, Medical terminology, CPT coding, HCPCS coding
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Medical Necessity Review, Clinical Documentation Analysis, Case Management, ICD-10, CPT Coding
Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina · On-site
Senior$92M raised
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Sarajevo, Federation of Bosnia and Herzegovina, Bosnia and Herzegovina · On-site
Mid level$92M raised
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Skills: Java, Kotlin, .NET, Object-oriented programming, API development
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Overview Who We Are Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive car…
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$38/hr–$44/hr
Full-time
Medical insurance, Dental insurance, Paid time off, Mental health support, Retirement planning, Financial protection
Posted 5d ago
Apply by Aug 7
~40 hrs/week
Remote in United States
Responsibilities
The RN UM Team Lead manages a clinical team to ensure consistent application of medical-necessity criteria and timely coverage decisions. They monitor workflow health, audit documentation for quality, and coach staff to improve clinical rationale and regulatory compliance.
Requirements
Candidates must hold an active RN license and possess experience in utilization management, clinical review, or case management. Proficiency in UM platforms, medical coding concepts, and the ability to interpret benefit plans are required.
Full job description
Overview
Who We Are
Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.
Learn even more about the work that drives us at personifyhealth.com.
Responsibilities
Ready to lead the clinical team that keeps care moving when it matters most?
Why This Role Matters
Every delayed or unclear coverage decision is a person waiting on care they need. The RN UM Team Lead makes sure that doesn't happen — coaching reviewers to apply medical-necessity criteria consistently, catching risk before it becomes a backlog, and keeping documentation audit-ready so decisions hold up under scrutiny. This isn't a background role: it's the difference between a member getting a timely answer and getting stuck in a queue. You're the person providers and internal teams turn to when a case gets complicated and needs a clear path forward. When your team runs tight, members get faster answers, providers get fewer headaches, and the business stays compliant — that's the job.
Schedule: Monday–Friday, 8:00 AM–5:00 PM Pacific Time, with rotating Saturday coverage as required.
What You'll Actually Do
Set daily direction for your UM team: Establish priorities, reinforce expectations, and build a culture where clinical quality and accountability are the norm, not the exception.
Coach reviewers on criteria application: Guide consistent use of medical-necessity criteria, medical policy, and benefit language, and step in with real-time answers when interpretations vary.
Monitor workflow health daily: Track intake volume, aging cases, and turnaround risk; flag barriers to the UM Manager with a recommendation attached, not just a problem.
Audit for documentation quality: Review reviewer work for completeness and audit readiness, then coach for sharper clinical rationale and tighter regulatory timeliness.
Build reviewer capability: Run shadowing plans, job aids, and competency check-ins for new and existing staff; identify training gaps and propose solutions before they become bigger problems.
Resolve cross-team barriers: Partner with providers, facilities, Case Management, Appeals, and Provider Relations to clear roadblocks and keep determinations moving.
Protect member and company data: Maintain HIPAA compliance and company privacy standards, and model the ethical decision-making you expect from your team.
Drive training completion: Complete required training and attestations on time, and keep your team on track to do the same.
Qualifications
What You Bring to Our Team
What You Bring to Our Team
Education & Experience:
Active RN license
Experience in utilization management, clinical review, or case management
Background applying medical-necessity criteria and benefit plan interpretation in a healthcare payer or clinical review setting
Technical Skills:
Proficiency with UM platforms and standard office/productivity tools
Working knowledge of medical terminology and coding concepts (ICD-10, CPT, HCPCS) sufficient to support accurate UM documentation
Familiarity with remote collaboration tools for team visibility and responsiveness
Benefits
The Highlights:
Competitive base salary and benefits effective day one
Comprehensive medical and dental through our own health solutions (yes, we use what we build)
Paid Time Off—rest and recharge time is non-negotiable
Mental health support, retirement planning, and financial protection
Professional development with clear career progression and learning budgets
Mission-driven culture where diverse perspectives drive real impact on people's health
Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.
Compensation: This position offers a base salary range of $38.00-$44.00 per hour, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.
Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.
Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to [email protected]. View all legitimate openings at personifyhealth.com/careers.
We are the first and only personalized health platform to provide health plan administration, holistic wellbeing solutions, and comprehensive health navigation – all in one place. Personalized, human-centric, and powerfully simple, Personify Health helps businesses optimize investments in their members while empowering people to engage more deeply with their health.
Personify Health aims to address the issues of increasing healthcare costs and complexity by breaking down traditional silos found in healthcare and rejecting a one-size-fits-all mentality. Backed by decades of experience and global operations, the company brings together industry-leading health, wellbeing, navigation, and benefits solutions to offer a first-of-its-kind personalized health platform. The end-to-end platform makes it easier to proactively respond to people’s unique needs across their lives through a combination of data-driven personalization capabilities, a science-backed methodology, and concierge-level clinical services.
Offices: 7591 N Ingram Ave, Suite 105, Fresno, California 93711, US
Health Plan AdministrationWellbeingNavigation & AdvocacyPayment IntegrityCare and Condition ManagementCase Managementand Claims ProcessingConsumerStaffing AgencyLifestyle
We are the first and only personalized health platform to provide health plan administration, holistic wellbeing solutions, and comprehensive health navigation – all in one place. Personalized, human-centric, and powerfully simple, Personify Health helps businesses optimize investments in their members while empowering people to engage more deeply with their health.
Personify Health aims to address the issues of increasing healthcare costs and complexity by breaking down traditional silos found in healthcare and rejecting a one-size-fits-all mentality. Backed by decades of experience and global operations, the company brings together industry-leading health, wellbeing, navigation, and benefits solutions to offer a first-of-its-kind personalized health platform. The end-to-end platform makes it easier to proactively respond to people’s unique needs across their lives through a combination of data-driven personalization capabilities, a science-backed methodology, and concierge-level clinical services.
Offices: 7591 N Ingram Ave, Suite 105, Fresno, California 93711, US
Health Plan AdministrationWellbeingNavigation & AdvocacyPayment IntegrityCare and Condition ManagementCase Managementand Claims ProcessingConsumerStaffing AgencyLifestyle