Indiana, United States · Remote OK
Job Summary: Job Description: About Parlance: Parlance is a Software as a Service company leveraging intelligent speech technologies to improve the caller experience for leading organizations nationwide. Parlance deliver…
Skills: Solutions Engineering, SaaS, Speech Recognition, Natural Language Understanding, Contact Centers
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The Solutions Engineer will collect customer requirements, design dialogs, and implement applications to meet specific business needs. They are also responsible for analyzing performance, troubleshooting issues, and demonstrating the value of the Parlance solution to stakeholders.
Candidates should have 3-5 years of professional experience implementing enterprise or SaaS software solutions. A bachelor's degree is preferred, along with strong communication skills and experience in a customer-facing technical role.
Parlance is a Software as a Service company leveraging intelligent speech technologies to improve the caller experience for leading organizations nationwide. Parlance delivers speech recognition as a managed service. That means we blend intelligent speech technologies, including Automatic Speech Recognition and Natural Language Understanding to transform old-fashioned phone systems into easy-to-navigate speech-driven tools. We modernize and improve the first 30 seconds of every caller’s journey and remove barriers to service. Health systems specifically subscribe to Parlance to improve patient experience and reduce frustration. No more long hold times, no confusing menus, no numbers to press.
As a Solutions Engineer at Parlance, you deliver meaningful results through a partnership with the customer that spans the full solution lifecycle; pre-sales to implementation to optimization and future growth. You will be supported by a knowledgeable team of solutions engineers and software developers to learn and leverage knowledge of contact centers, speech recognition, human factors, and voice user interfaces to build and manage solutions for our customers.
Come work at a company where your voice matters and you can make a real impact beyond your specific job role. You will gain a view of the whole company fostered by open management and a flat organizational structure.
Parlance is a team of smart people who care about each other and our customers. We are responsible professionals who operate with integrity and treat people with respect.
This position is full-time and can be remote within the contiguous US. Come join us in transforming customer experiences.
Hundreds of health systems nationwide rely on Parlance conversational AI solutions to accelerate patient access to care.
The voice is a powerful tool. We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with everyday. At Parlance, we use conversational AI to modernize and improve every caller’s journey by empowering organizations to harness the power of voice. We enable your customers to speak naturally and connect quickly when they call on the phone. Over 25 years of expertise in healthcare, enterprise and education have taught us that technology alone doesn't guarantee our success or yours. Instead, success comes from forging strong partnerships – knowing your organization, understanding your challenges, and supporting your goals. As a managed service, Parlance offers not only industry-leading technology, but a team of passionate professionals who guarantee ROI.
Offices: 400 West Cummings Park, Suite 2000, Woburn, MA 01801, US
Hundreds of health systems nationwide rely on Parlance conversational AI solutions to accelerate patient access to care.
The voice is a powerful tool. We believe that consumers deserve friction-free, voice-driven access at the organizations they communicate with everyday. At Parlance, we use conversational AI to modernize and improve every caller’s journey by empowering organizations to harness the power of voice. We enable your customers to speak naturally and connect quickly when they call on the phone. Over 25 years of expertise in healthcare, enterprise and education have taught us that technology alone doesn't guarantee our success or yours. Instead, success comes from forging strong partnerships – knowing your organization, understanding your challenges, and supporting your goals. As a managed service, Parlance offers not only industry-leading technology, but a team of passionate professionals who guarantee ROI.
Offices: 400 West Cummings Park, Suite 2000, Woburn, MA 01801, US
