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Skills: Order Management, Logistics Tracking, Inventory Monitoring, Customer Service, Lead Management
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Full-time
associate degree
Competitive Benefits
Posted 2d ago
~40 hrs/week
Responsibilities
The Sales Support Coordinator manages the end-to-end order and logistics process for fuel and lubricants while acting as the primary liaison between customers and internal departments. They are responsible for handling new leads, managing the customer portal, and coordinating new account setups with credit and data teams.
Requirements
Candidates need at least 2 years of experience in sales support, customer service, or logistics, preferably within the fuel or distribution industry. An associate degree or higher in a business-related field and proficiency in CRM/ERP systems are required.
Full job description
As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.
Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.
At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.
A place where you can take your career in the direction you want to grow and go
The Opportunity:
The Sales Support Coordinator serves as a first line of responsiveness to any emerging issues our customers may face in order to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities:
Order Management & Logistics
Process & Track Orders: Accurately process all incoming lubricant and fuel orders, ensuring clean data entry and end-to-end tracking.
Inventory & Backorders: Own the backorder process. Proactively monitor inventory availability and communicate updates to the sales team and customers. Dispatch Collaboration: Work hand-in-hand with the dispatch team to quickly resolve delivery issues, delayed orders, or logistical hiccups.
Customer & Sales Support
The Ultimate Liaison: Act as the primary bridge between customers, sales representatives, and internal departments to resolve inquiries efficiently.
Lead & Quote Management: Respond to new incoming leads, answer initial inquiries, and provide accurate price quotes.
Digital Inbox Management: Monitor and manage the customer portal inbox, ensuring timely responses to all digital requests.
Product Knowledge: Learn the fundamentals of our fuel and lubricant product lines to confidently answer basic customer questions and guide them to the right solutions.
Onboarding & Administrative
New Customer Set-Up: Coordinate with the Master Data Management (MDM) team to set up new customer profiles and delivery locations accurately.
Credit Coordination: Partner with the credit department to expedite the account opening process for new clients in a timely manner.
Requirements:
Experience: 2+ years of experience in sales support, customer service, or logistics (experience in the fuel, lubricant, or distribution industry is a major plus).
Communication: Exceptional written and verbal communication skills. You know how to translate corporate talk into helpful customer solutions.
Problem-Solving: A resourceful mindset. You don't just spot a delayed order; you're already on the phone with dispatch fixing it
Technical Aptitude: Ability to quickly learn product lines and navigate CRM/ERP systems, MDM software, and customer portals.
Organization: Superior time-management skills with the ability to juggle multiple priorities without letting details slip through the cracks.
2-year associates degree or higher: ideally in a business-related field
Humble. Hungry. Smart. Does this sound like you?
Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!
We Want You To Shine:
We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.
Belonging Matters. Because You Do:
We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.
We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.
The Fine Print:
Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.
Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.
Related keywords
Fuel DistributionLubricantsOrder ManagementLogisticsCRMERPMaster Data ManagementMDMCustomer PortalPrice QuotesBackorder ProcessEnergy InfrastructureSupply ChainSales Support
Parkland USA is a subsidiary of Parkland, Canada and the Caribbean’s largest, and one of America’s fastest growing, independent suppliers and marketers of fuel and petroleum products and a leading convenience store operator.
Parkland USA supports a network of gas stations and delivers bulk fuel, lubricants and other related products and services to customers throughout Colorado, Minnesota, Montana, New Mexico, North Dakota, South Dakota, Utah and Wyoming.
Parkland USA is a platform for growth in the United States and provides Parkland export opportunities for products from western Canada.
Offices: 2800 Post Oak Blvd, Suite 5200, Houston, Texas 77056, US
Parkland USA is a subsidiary of Parkland, Canada and the Caribbean’s largest, and one of America’s fastest growing, independent suppliers and marketers of fuel and petroleum products and a leading convenience store operator.
Parkland USA supports a network of gas stations and delivers bulk fuel, lubricants and other related products and services to customers throughout Colorado, Minnesota, Montana, New Mexico, North Dakota, South Dakota, Utah and Wyoming.
Parkland USA is a platform for growth in the United States and provides Parkland export opportunities for products from western Canada.
Offices: 2800 Post Oak Blvd, Suite 5200, Houston, Texas 77056, US