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Full-time
Employee assistance programme, Confidential helpline, Holiday booking discount, Team member discount, Meal kit discounts, Gym discounts
Posted 4d ago
~40 hrs/week
Responsibilities
The Owner Experience Assistant acts as the primary point of contact for holiday homeowners, handling enquiries and providing professional support. They also coordinate community-building events and gather owner feedback to help improve the overall park experience.
Requirements
Candidates should have experience in a customer-facing or administrative role, preferably within the leisure or hospitality industry. Strong IT proficiency, excellent communication skills, and the flexibility to work weekends and bank holidays are required.
Full job description
Help us create an unforgettable ownership experience! We’re looking for a friendly, organised and people‑focused Owner Experience Assistant to support our holiday homeowners and ensure every interaction feels personal, professional and memorable.
If you love helping others, enjoy building relationships and take pride in delivering brilliant service, this role could be a fantastic fit.
As an Owner Experience Assistant, you’ll be a key member of the Owner Experience team - supporting the full owner journey from day‑to‑day enquiries to community‑building events. You’ll ensure owners feel valued, listened to and supported, helping make their time on park as enjoyable and stress‑free as possible.
You’ll work closely with your manager and the wider team to deliver first‑class service, accurate administration, and a warm, welcoming environment.
What you will be doing...
Act as the first point of contact for owners across face‑to‑face, phone and email enquiries.
Handle all queries efficiently, accurately and professionally.
Provide warm, friendly support that helps every owner feel valued and respected.
Be the voice of our owners - gathering feedback, spotting themes and helping shape improvements.
Support written communications, updates and messages to owners when required.
Work collaboratively with park teams to ensure a smooth, joined‑up experience.
Support the planning, coordination and delivery of owner events such as forums, drop‑ins and social activities.
Help create a sense of community and belonging on park, ensuring events run smoothly and owners feel engaged.
About you...
Experience in a customer-facing or administrative role.
Proven ability to deliver excellent service - ideally in leisure, hospitality or similar.
Strong IT skills with confidence using multiple systems at once.
Friendly, professional communication skills across all channels.
Good organisational skills and strong attention to detail.
Flexibility to work weekends, evenings and bank holidays where needed.
So, why Parkdean Resorts?
Well, besides the one-of-a-kind team culture, stunning locations across the UK, and the chance to work with the UK's largest holiday park organisation, we can offer:
The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.
We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.
Are we the right fit for you?
At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.
Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.
Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.
We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [email protected].
Related keywords
Customer ExperienceHospitalityLeisureAdministrationEvent CoordinationCommunicationRelationship ManagementOwner RelationsCustomer SupportFeedback AnalysisPark OperationsCommunity Building
At Parkdean Resorts, our award-winning UK holiday parks give you the chance to create amazing memories.
Industry
Travel Arrangements
Company size
5,001-10,000 employees
Founded
2015
Headquarters
Newcastle Upon Tyne, Tyne and Wear
LinkedIn followers
50,903
Parkdean Resorts is the leading operator of holiday parks in the UK, welcoming in excess of 3 million holidaymakers each year. We own and operate 65 award-winning holiday parks and have an unrepeatable freehold property footprint with 3,500 acres of land including forests, peatbogs, rivers, beaches and headlands in some of the UK’s finest beauty spots.
We are committed to caring for our parks, people, and planet to create a positive environmental impact on nature and resources, and to acting responsibly for the long-term sustainability of our business.
Our 33,000 pitches include a wide range of accommodation options, from static caravans to luxury lodges and glamping, as well as touring and camping pitches.
We have 20,000 holiday homeowners, and sell over 600,000 holidays a year, mainly to families.
Our team’s commitment to creating amazing experiences for our holidaymakers has earned us British Travel Awards every year for the past twelve years, including Best Company for UK Family Holidays, Best Company for UK Parks and Lodges Holidays, and Best Company for UK Short Breaks. We continue to record excellent visitor reviews with a 2025 year to date TripAdvisor score of 4.6/5, and 2024 feedback scores of 4.1/5 on Google and 4/5 on Facebook, while 77% of people who visited Parkdean Resorts would recommend us.
Please note this inbox is not monitored. If you would like to contact us, please visit parkdeanresorts.co.uk/contact-us.
Want to know more about a career at Parkdean Resorts? Visit jobs.parkdeanresorts.co.uk.
Offices: One Gosforth Business Park, Gosforth Business Park, Newcastle Upon Tyne, Tyne and Wear NE12 8ET, GB
UK Holiday ParksHoliday Home OwnershipLeisureTravel and TourismCaravansHospitalityHolidaysLodge Holidaysand Touring & CampingResorts
At Parkdean Resorts, our award-winning UK holiday parks give you the chance to create amazing memories.
Industry
Travel Arrangements
Company size
5,001-10,000 employees
Founded
2015
Headquarters
Newcastle Upon Tyne, Tyne and Wear
LinkedIn followers
50,903
Parkdean Resorts is the leading operator of holiday parks in the UK, welcoming in excess of 3 million holidaymakers each year. We own and operate 65 award-winning holiday parks and have an unrepeatable freehold property footprint with 3,500 acres of land including forests, peatbogs, rivers, beaches and headlands in some of the UK’s finest beauty spots.
We are committed to caring for our parks, people, and planet to create a positive environmental impact on nature and resources, and to acting responsibly for the long-term sustainability of our business.
Our 33,000 pitches include a wide range of accommodation options, from static caravans to luxury lodges and glamping, as well as touring and camping pitches.
We have 20,000 holiday homeowners, and sell over 600,000 holidays a year, mainly to families.
Our team’s commitment to creating amazing experiences for our holidaymakers has earned us British Travel Awards every year for the past twelve years, including Best Company for UK Family Holidays, Best Company for UK Parks and Lodges Holidays, and Best Company for UK Short Breaks. We continue to record excellent visitor reviews with a 2025 year to date TripAdvisor score of 4.6/5, and 2024 feedback scores of 4.1/5 on Google and 4/5 on Facebook, while 77% of people who visited Parkdean Resorts would recommend us.
Please note this inbox is not monitored. If you would like to contact us, please visit parkdeanresorts.co.uk/contact-us.
Want to know more about a career at Parkdean Resorts? Visit jobs.parkdeanresorts.co.uk.
Offices: One Gosforth Business Park, Gosforth Business Park, Newcastle Upon Tyne, Tyne and Wear NE12 8ET, GB
UK Holiday ParksHoliday Home OwnershipLeisureTravel and TourismCaravansHospitalityHolidaysLodge Holidaysand Touring & CampingResorts