United States · On-site
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Skills: Customer Service, Patient Relations, Conflict Resolution, Interpersonal Skills, Problem Solving
Rincon, Georgia, United States · Hybrid
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Skills: ITIL Framework, Incident Management, Problem Management, Change Management, Release Management
United States · On-site
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Skills: Transformational Leadership, Strategic Planning, Operational Planning, Nursing Administration, Performance Management
United States · On-site
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Skills: Food Preparation, Menu Planning, Inventory Management, Food Safety, Housekeeping
United States · Hybrid
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Skills: Executive Administrative Support, Complex Scheduling, Calendar Management, Confidentiality, Travel Coordination
United States · On-site
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Skills: Patient Care, Nursing Assessment, Care Planning, Telemetry Monitoring, Pacemaker Workflows
Columbus, Ohio, United States · On-site
$17/hr–$19/hr
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Skills: Patient Triage, Appointment Scheduling, Insurance Verification, Medical Billing, HIPAA Compliance
United States · On-site
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Skills: Physician Appointment Scheduling, Insurance Verification, Patient Registration, Customer Service, Electronic Medical Records
Miami, Florida, United States · On-site
$16/hr–$21/hr
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Skills: Financial Literacy Instruction, Adult Education, Community Partnership Development, Program Administration, Volunteer Coordination
United States · On-site
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Skills: Transformational Leadership, Strategic Planning, Operational Planning, Nursing Administration, Performance Management
Columbus, Ohio, United States · On-site
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Skills: Client Service Management, IT Service Support, High Performance Computing, UNIX, Shell Scripting
United States · On-site
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Skills: Patient Care, Nursing Assessment, Care Planning, Care Coordination, Delegation
Columbus, Ohio, United States · On-site
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Skills: Strategic Leadership, Career Services Management, Employer Engagement, Workforce Development, Data Analysis
United States · On-site
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Skills: Advanced Cleaning Methods, Floor Care, Carpet Care, Basic Mathematics, Reading and Writing
Columbus, Ohio, United States · On-site
$15/hr–$19/hr
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Skills: Customer Service, Inventory Control, Administrative Support, Data Tracking, Reporting
United States · On-site
$52k–$67k/yr
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Skills: Gait and motion analysis, Biomechanical modeling, Matlab, Python, Relational database development
Columbus, Ohio, United States · On-site
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Skills: Full-stack Development, .NET, ASP.NET, .NET Core, API Development
United States · On-site
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Skills: Medication Preparation, Non-sterile Compounding, Inventory Management, Workflow Coordination, Staff Training
United States · On-site
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Skills: Case Management, Patient Assessment, Care Coordination, Clinical Nursing, Interpersonal Communication
United States · On-site
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Skills: DR Plain Film X-ray, Interventional Cardiology, Interventional Radiology, Patient Education, Quality Assessment
United States • On-site
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Provide personalized guidance and emotional support to patients and families to ensure a positive experience from arrival to departure. Act as a liaison to resolve concerns, provide non-clinical information, and manage visitor flow in hospital waiting areas.
A high school diploma and at least one year of experience in customer service or patient relations are desired. Candidates must be available for second shift schedules (3:30 pm - 12 am) and possess strong interpersonal and conflict management skills.
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequently asked questions.
If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.
Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:
Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.
Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.
Scope of Position
The Patient Experience Department is responsible for supporting a patient and family-centered culture and leading initiatives designed to evaluate and improve the patient experience. Departmental functions include patient experience measurement and strategy, patient relations, patient and family advisory programs, interpreter services, pastoral care, and information desk services. The Patient Experience Department is responsible for meeting accreditation and regulatory requirements related to patient rights, organizational ethics, and resolution of patient concerns.
The Patient & Family Relations Representative (T2) provides personalized guidance and support to ensure a positive patient and family experience from arrival to departure. They anticipate and identify needs, address any issues or concerns, and oversee the arrival and departure experiences of guests, patients, and visitors. By building relationships with patients, families, volunteers, students, and staff through Visitor Management policies, software, and procedures, they create an environment that promotes optimum patient experience and satisfaction.
The Ohio State University Wexner Medical Center is committed to enhancing the quality of care provided to patients and families. This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the Specialty Waiting areas and hospital entrances to achieve optimal quality and communication. Additionally, the role supports the development, implementation, and coordination of programs and services that promote positive patient relations and satisfaction, including customer service behaviors and First Impressions skills.
Through personal interaction with families and visitors, collaboration with volunteers, and connections with other OSUMC services, the Patient and Family Relations Representative provides effective and timely communication, information, visitation, physical comfort, and emotional support. They respond to family and visitor concerns with empathetic verbal communication, provide important non-clinical information, and offer proactive customer service interventions by anticipating the needs and feelings of families and visitors. They utilize interpersonal, diplomacy, and conflict management skills, as well as service recovery approaches when necessary.
Because the lobby and visitor lounge environment can sometimes become overwhelming and confusing to families and visitors, the Patient and Family Relations Representative actively communicates family issues, questions, and concerns, and provides regular communication and updates to families and visitors.
High school diploma and a minimum of 1 year of experience in customer service or patient relations desired.
Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization.
Evidence of highly refined interpersonal skills, conflict resolution, problem solving, and writing and verbal communication skills.
An array of retirement plan options, each with a generous employer contribution.
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
Paid vacation and sick leave, including short and long-term disability and paid parental leave.
Get the most out of the Public Service Loan Forgiveness program.
And much more!
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
A unit within the College of Food, Agriculture, and Environmental Sciences providing a hands-on approach to learning.
The Department of Animal Sciences at The Ohio State University is dedicated to the discovery and communication of knowledge about animals and their products, including their role and impact on society and the environment. The delivery of this mission is directed to the students of The Ohio State University, the scientific community, and other stakeholders of the Department.
Offices: 2029 Fyffe Rd, Columbus, Ohio 43210, US
View all jobs at Department of Animal Sciences at The Ohio State UniversityA unit within the College of Food, Agriculture, and Environmental Sciences providing a hands-on approach to learning.
The Department of Animal Sciences at The Ohio State University is dedicated to the discovery and communication of knowledge about animals and their products, including their role and impact on society and the environment. The delivery of this mission is directed to the students of The Ohio State University, the scientific community, and other stakeholders of the Department.
Offices: 2029 Fyffe Rd, Columbus, Ohio 43210, US
View all jobs at Department of Animal Sciences at The Ohio State University