Jobs at Orthopedic Associates of Lancaster, LTD. (Now Hiring) — 8 open

Job DetailsJob Location: OAL Lebanon - Lebanon, PA 17042Education Level: High SchoolTravel Percentage: NegligibleJob Shift: DayJob Category: Admin - ClericalPatient Services Representative

Orthopedic Associates of Lancaster (OAL) is one of the most respected orthopedic practices in the area, providing trusted care for generations throughout Central Pennsylvania. Our Locations consist of Lancaster, Willow Street, Manheim, Lebanon, and Ephrata, PA. OAL is a progressive practice that prides itself on quality service and patient care.

Job Description

With a customer service focus, the Patient Services Representative will greet, check-in patients, oversee all patient demographic, insurance card scanning, have required paperwork filled out/signed, collection of necessary account balances and procedure visits.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Greet patients and visitors in a prompt, courteous and helpful manner

Generating patient care forms and monitoring them for completeness and legibility. Forwarding forms to correct departments / support staff

Prepare and distribute appropriate paperwork to the patient for signature and completion

Contact billing for inquiries from the patient

Monitoring patient wait times. Alerting appropriate staff when wait times are excessive

Maintain patient waiting area. Maintain coffee levels, magazines, and cleanliness of waiting area

Stocking stations when required

Verify demographic and insurance information and update as necessary in EMR

Verify patient paperwork for completion and scan documents, insurance card(s) and photo identification into EMR

Verify current information for upcoming appointments.

Complete daily reminder calls for patient appointments

Scanning of patient medical documents for Intake, as directed or required

Complete and verify meaningful use fields are completed for compliance

Collect appropriate copays and Medical Records fees

Obtain HIPPA release documentation, verification of identity for Medical Records

Update insurance if missing or inaccurate from EMR system and report to billing.

Scheduling follow-up appointments and tests, helping patients secure referrals when necessary

Coordinating the delivery of internal services such as patient x-ray disks, forms, test results, etc.

Analyzing physician orders and charge slips to determine patient financial and insurance carrier mandated responsibilities

Keeping records of money collected. Balancing receipts at the end of shift

Other duties as assigned.

QualificationsRequired Education and Experience

High school diploma or GED is required.

Minimum one year of customer service is required

Preferred Education and Experience

Medical background preferred

Associate’s and/or a Bachelor’s Degree is preferred.

Strong computer skills

Excellent communication skills

At OAL and its affiliated organizations, we are dedicated to fostering an inclusive workplace environment. Discrimination against qualified individuals based on protected veteran status, disability, race, color, religion, sex, national origin, sexual orientation/gender identity, or any other legally protected category is strictly prohibited by applicable federal, state, or local laws. We actively engage in affirmative action initiatives to recruit, hire, and promote individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status, or disability.

Equal Employment Opportunity (EEO) Compliance

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