CLIENT LIAISON REPRESENTATIVE Please note: Applicants must be located within the United States. E-Verify required. This position is not open to agencies or international applicants. Remote | Reports to Chief Clinical Off…
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$17/hr–$20/hr
Full-time
Pto, Paid Holidays, Health Insurance, Dental Insurance, Vision Insurance, 401(k) Plan
Posted 161d ago
~40 hrs/week
Remote in United States
Responsibilities
The Client Liaison Representative manages client scheduling, insurance verification, and intake documentation to ensure continuity of care. They serve as the primary point of contact for clients, coordinating appointments and maintaining accurate records in CRM and EHR systems.
Requirements
Candidates must have at least 2 years of experience in healthcare scheduling or patient coordination, preferably within behavioral health. A reliable high-speed internet connection and the ability to work independently in a remote setting are required.
Full job description
CLIENT LIAISON REPRESENTATIVE
Please note: Applicants must be located within the United States. E-Verify required. This position is not open to agencies or international applicants.
Remote | Reports to Chief Clinical Officer
$17–$20/hour
About Open Mind Health
Open Mind Health is a nationwide virtual behavioral health organization providing psychotherapy, psychiatry, and complementary mental health services across the United States. Our mission is rooted in compassionate care, accessibility, and helping clients move toward meaningful personal growth and wellbeing.
We are a collaborative, fast-moving organization that values professionalism, reliability, kindness, and operational excellence.
About the Role
The Client Liaison Representative serves as a primary point of contact for clients throughout their care journey. This role supports scheduling, coordination, insurance readiness, communication, and continuity of care while helping ensure clients feel supported, informed, and connected to services.
This is a highly interactive remote role that combines client communication, problem-solving, scheduling coordination, and administrative follow-through.
The ideal candidate is organized, emotionally steady, responsive, detail-oriented, and comfortable managing multiple priorities throughout the day.
Key Responsibilities
Schedule new and returning client appointments
Support recurring appointment coordination and continuity of care
Verify insurance eligibility and authorization status
Collect and document required intake and payment information
Follow up regarding missed appointments, incomplete documentation, and scheduling needs
Maintain accurate information within CRM and EHR systems
Communicate professionally and compassionately with clients and payer representatives
Escalate concerns appropriately and collaborate with internal teams as needed
What Success Looks Like
Clients are scheduled efficiently and supported professionally
Provider schedules remain organized and optimized
Insurance and intake requirements are completed prior to appointments
Communication remains calm, professional, and solution-oriented
Documentation and syhttps://app.breezy.hr/app/c/openmindhealth/positions/1312a9be971e/edit/description#stem records remain accurate and timely
Qualifications
Minimum 2 years of healthcare scheduling, patient coordination, or customer support experience
Behavioral health or medical office experience preferred
Strong communication and organizational skills
Comfortable working in a fast-paced, high-volume environment
Ability to work independently in a remote setting
Reliable high-speed internet and private workspace required
Comfortable learning and working within multiple software systems
Work Structure
Full-time (40 hours/week)
Remote position
Scheduled daytime shift coverage required
Occasional weekend rotation may be required
Compensation & Benefits
$17–$20/hour depending on experience
PTO and paid holidays
Health, dental, and vision benefits
401(k) plan
$50/month technology stipend
This role is ideal for someone who enjoys helping people, staying organized, solving problems, and contributing to a mission-driven behavioral health organization.
Open Your Mind To Better Mental Health, Become Your Best Self
Industry
Mental Health Care
Company size
51-200 employees
Founded
2021
Headquarters
United States
LinkedIn followers
5,235
Open Mind Health (OMH) is an innovative and holistic mental telehealth company founded by a Psychiatrist and Psychologist who have spent their entire careers devoted to mental wellness. Featured on ABC, CBS, Fox, Huffington Post, Vogue, Psychology Today, Forbes, and the Boston Herald as an innovator in their field, Open Mind Health takes a unique approach based on three core principles:
1. Quality over Quantity:
OMH believes that every patient deserves individual focus. Our team of diverse therapists, including clinical psychologists, licensed therapists, and prescribers, is passionate, relates to each individual, and spends quality time getting to the root of the issue.
2. One Size Does Not Fit All
Each individual deserves a customized treatment approach. Everyone has different experiences based on their cultural identity, gender, and individual history, which are vital to explore to determine the best treatment approach. We specialize in working with diverse populations that have been previously underserved in the mental health space, such as Veterans, members of the LBGTQ+ community, and minorities.
3. Holistic Treatments
At OMH, we are committed to holistic well-being. We understand that true healing involves a comprehensive approach that considers the intersection of the mind, body, and spirit. Our services include complementary modalities like music therapy and breathwork, ensuring a well-rounded care plan.
Open Mind Health homepage: https://www.openmindhealth.com
Open Mind Health Specialized Services: https://www.openmindhealth.com/wellness-tracks
Open Mind Health blog/podcast/resources: https://www.openmindhealth.com/media-education
Open Your Mind To Better Mental Health, Become Your Best Self
Industry
Mental Health Care
Company size
51-200 employees
Founded
2021
Headquarters
United States
LinkedIn followers
5,235
Open Mind Health (OMH) is an innovative and holistic mental telehealth company founded by a Psychiatrist and Psychologist who have spent their entire careers devoted to mental wellness. Featured on ABC, CBS, Fox, Huffington Post, Vogue, Psychology Today, Forbes, and the Boston Herald as an innovator in their field, Open Mind Health takes a unique approach based on three core principles:
1. Quality over Quantity:
OMH believes that every patient deserves individual focus. Our team of diverse therapists, including clinical psychologists, licensed therapists, and prescribers, is passionate, relates to each individual, and spends quality time getting to the root of the issue.
2. One Size Does Not Fit All
Each individual deserves a customized treatment approach. Everyone has different experiences based on their cultural identity, gender, and individual history, which are vital to explore to determine the best treatment approach. We specialize in working with diverse populations that have been previously underserved in the mental health space, such as Veterans, members of the LBGTQ+ community, and minorities.
3. Holistic Treatments
At OMH, we are committed to holistic well-being. We understand that true healing involves a comprehensive approach that considers the intersection of the mind, body, and spirit. Our services include complementary modalities like music therapy and breathwork, ensuring a well-rounded care plan.
Open Mind Health homepage: https://www.openmindhealth.com
Open Mind Health Specialized Services: https://www.openmindhealth.com/wellness-tracks
Open Mind Health blog/podcast/resources: https://www.openmindhealth.com/media-education