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Open Mind Health logoOpen Mind Health

Client Liaison

Reno, Nevada, United States · Remote Solely

$17/hr–$20/hr

Mid level

CLIENT LIAISON REPRESENTATIVE Please note: Applicants must be located within the United States. E-Verify required. This position is not open to agencies or international applicants. Remote | Reports to Chief Clinical Off…

Skills: Healthcare Scheduling, Patient Coordination, Customer Support, Insurance Verification, CRM

Open Mind Health logo

Client Liaison

Open Mind Health

Reno, Nevada, United States • Remote Solely

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Mid level

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  • $17/hr–$20/hr
  • Full-time
  • Pto, Paid Holidays, Health Insurance, Dental Insurance, Vision Insurance, 401(k) Plan
  • Posted 161d ago
  • ~40 hrs/week
  • Remote in United States

Responsibilities

The Client Liaison Representative manages client scheduling, insurance verification, and intake documentation to ensure continuity of care. They serve as the primary point of contact for clients, coordinating appointments and maintaining accurate records in CRM and EHR systems.

Requirements

Candidates must have at least 2 years of experience in healthcare scheduling or patient coordination, preferably within behavioral health. A reliable high-speed internet connection and the ability to work independently in a remote setting are required.

Full job description

CLIENT LIAISON REPRESENTATIVE

Please note: Applicants must be located within the United States. E-Verify required. This position is not open to agencies or international applicants.

Remote | Reports to Chief Clinical Officer

$17–$20/hour

About Open Mind Health

Open Mind Health is a nationwide virtual behavioral health organization providing psychotherapy, psychiatry, and complementary mental health services across the United States. Our mission is rooted in compassionate care, accessibility, and helping clients move toward meaningful personal growth and wellbeing.

We are a collaborative, fast-moving organization that values professionalism, reliability, kindness, and operational excellence.

About the Role

  • The Client Liaison Representative serves as a primary point of contact for clients throughout their care journey. This role supports scheduling, coordination, insurance readiness, communication, and continuity of care while helping ensure clients feel supported, informed, and connected to services.
  • This is a highly interactive remote role that combines client communication, problem-solving, scheduling coordination, and administrative follow-through.
  • The ideal candidate is organized, emotionally steady, responsive, detail-oriented, and comfortable managing multiple priorities throughout the day.

Key Responsibilities

  • Schedule new and returning client appointments
  • Support recurring appointment coordination and continuity of care
  • Verify insurance eligibility and authorization status
  • Collect and document required intake and payment information
  • Follow up regarding missed appointments, incomplete documentation, and scheduling needs
  • Maintain accurate information within CRM and EHR systems
  • Communicate professionally and compassionately with clients and payer representatives
  • Escalate concerns appropriately and collaborate with internal teams as needed

What Success Looks Like

  • Clients are scheduled efficiently and supported professionally
  • Provider schedules remain organized and optimized
  • Insurance and intake requirements are completed prior to appointments
  • Communication remains calm, professional, and solution-oriented
  • Documentation and syhttps://app.breezy.hr/app/c/openmindhealth/positions/1312a9be971e/edit/description#stem records remain accurate and timely

Qualifications

  • Minimum 2 years of healthcare scheduling, patient coordination, or customer support experience
  • Behavioral health or medical office experience preferred
  • Strong communication and organizational skills
  • Comfortable working in a fast-paced, high-volume environment
  • Ability to work independently in a remote setting
  • Reliable high-speed internet and private workspace required
  • Comfortable learning and working within multiple software systems

Work Structure

  • Full-time (40 hours/week)
  • Remote position
  • Scheduled daytime shift coverage required
  • Occasional weekend rotation may be required

Compensation & Benefits

  • $17–$20/hour depending on experience
  • PTO and paid holidays
  • Health, dental, and vision benefits
  • 401(k) plan
  • $50/month technology stipend

This role is ideal for someone who enjoys helping people, staying organized, solving problems, and contributing to a mission-driven behavioral health organization.

Related keywords

Behavioral HealthPsychotherapyPsychiatryInsurance EligibilityAuthorization StatusIntake DocumentationCRMEHRVirtual HealthPatient CoordinationHealthcare Administration

About Open Mind Health

LinkedInVisit site

Open Your Mind To Better Mental Health, Become Your Best Self

Industry
Mental Health Care
Company size
51-200 employees
Founded
2021
Headquarters
United States
LinkedIn followers
5,235

Open Mind Health (OMH) is an innovative and holistic mental telehealth company founded by a Psychiatrist and Psychologist who have spent their entire careers devoted to mental wellness. Featured on ABC, CBS, Fox, Huffington Post, Vogue, Psychology Today, Forbes, and the Boston Herald as an innovator in their field, Open Mind Health takes a unique approach based on three core principles: 1. Quality over Quantity: OMH believes that every patient deserves individual focus. Our team of diverse therapists, including clinical psychologists, licensed therapists, and prescribers, is passionate, relates to each individual, and spends quality time getting to the root of the issue. 2. One Size Does Not Fit All Each individual deserves a customized treatment approach. Everyone has different experiences based on their cultural identity, gender, and individual history, which are vital to explore to determine the best treatment approach. We specialize in working with diverse populations that have been previously underserved in the mental health space, such as Veterans, members of the LBGTQ+ community, and minorities. 3. Holistic Treatments At OMH, we are committed to holistic well-being. We understand that true healing involves a comprehensive approach that considers the intersection of the mind, body, and spirit. Our services include complementary modalities like music therapy and breathwork, ensuring a well-rounded care plan. Open Mind Health homepage: https://www.openmindhealth.com Open Mind Health Specialized Services: https://www.openmindhealth.com/wellness-tracks Open Mind Health blog/podcast/resources: https://www.openmindhealth.com/media-education

Offices: United States, US

Mental HealthBehavioral HealthIntegrative MedicineForensic PsychiatryTalk TherapyMusic TherapyTelemedicineMental WellnessMedicationPsychotherapy
View all jobs at Open Mind Health

About Open Mind Health

LinkedInVisit site

Open Your Mind To Better Mental Health, Become Your Best Self

Industry
Mental Health Care
Company size
51-200 employees
Founded
2021
Headquarters
United States
LinkedIn followers
5,235

Open Mind Health (OMH) is an innovative and holistic mental telehealth company founded by a Psychiatrist and Psychologist who have spent their entire careers devoted to mental wellness. Featured on ABC, CBS, Fox, Huffington Post, Vogue, Psychology Today, Forbes, and the Boston Herald as an innovator in their field, Open Mind Health takes a unique approach based on three core principles: 1. Quality over Quantity: OMH believes that every patient deserves individual focus. Our team of diverse therapists, including clinical psychologists, licensed therapists, and prescribers, is passionate, relates to each individual, and spends quality time getting to the root of the issue. 2. One Size Does Not Fit All Each individual deserves a customized treatment approach. Everyone has different experiences based on their cultural identity, gender, and individual history, which are vital to explore to determine the best treatment approach. We specialize in working with diverse populations that have been previously underserved in the mental health space, such as Veterans, members of the LBGTQ+ community, and minorities. 3. Holistic Treatments At OMH, we are committed to holistic well-being. We understand that true healing involves a comprehensive approach that considers the intersection of the mind, body, and spirit. Our services include complementary modalities like music therapy and breathwork, ensuring a well-rounded care plan. Open Mind Health homepage: https://www.openmindhealth.com Open Mind Health Specialized Services: https://www.openmindhealth.com/wellness-tracks Open Mind Health blog/podcast/resources: https://www.openmindhealth.com/media-education

Offices: United States, US

Mental HealthBehavioral HealthIntegrative MedicineForensic PsychiatryTalk TherapyMusic TherapyTelemedicineMental WellnessMedicationPsychotherapy
View all jobs at Open Mind Health

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