San Francisco, California, United States · Hybrid
$207k–$230k/yr
About the Team OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Customer Education plays an important role in that mission by helping people and organizations use increasingly …
Skills: Content Operations, Program Management, Knowledge Management, Business Operations, Learning Operations
London, England, United Kingdom · Hybrid
About the Team Like every team at OpenAI, the Marketing team contributes directly to our mission of responsible and widespread AI adoption. The EMEA B2B Marketing team is responsible for translating global priorities int…
Skills: Partner Marketing, Ecosystem GTM Strategy, Strategic Partnerships, Executive Engagement, Joint Business Planning
San Francisco, California, United States · Hybrid
$324k–$360k/yr
About the team OpenAI’s mission is to build safe artificial general intelligence (AGI) which benefits all of humanity. This long-term undertaking brings the world’s best scientists, engineers, and business professionals …
Skills: Account Management, Strategic Planning, PaaS Sales, Cloud Sales, API Product Sales
San Francisco, California, United States · Hybrid
$158k–$320k/yr
About the Team The Intelligence and Investigations team seeks to rapidly identify and mitigate abuse and strategic risks to ensure a safe online ecosystem in close collaboration with our internal and external partners. O…
Skills: CBRN Expertise, Biosafety, Biosecurity, Biodefense, Synthetic Biology
San Francisco, California, United States · Hybrid
$198k–$220k/yr
About the Team OpenAI’s People team hires, engages, and retains world-class talent to safely build and deploy AGI that benefits all of humanity. The People Analytics team helps leaders make rigorous, evidence-based talen…
Skills: Algorithmic Fairness, Bias Measurement, Psychometrics, Applied Statistics, Research Design
San Francisco, California, United States · On-site
$293k–$385k/yr
About the Team The Premium team owns some of the highest-leverage customer-facing levers in ChatGPT’s consumer revenue business, spanning the paid customer journey: helping users understand the value of paid plans, conve…
Skills: Engineering Management, Backend Development, Frontend Development, Full-stack Development, A/B Testing
San Francisco, California, United States · Hybrid
$293k–$325k/yr
About the Team The ChatGPT Finances team builds experiences that help people connect their financial accounts, understand their financial picture, and ask useful questions about their finances through ChatGPT. Our work s…
Skills: Full Stack Development, React, Typescript, Python, Go
San Francisco, California, United States · Hybrid
$162k–$240k/yr
About the Team The Foundations Data and Operations team is responsible for acquiring the data OpenAI needs to build frontier AI models. We run high-impact data acquisition programs, such as our web crawler and our data p…
Skills: Program Management, Data Acquisition, Strategic Thinking, Cross-functional Collaboration, Vendor Management
San Francisco, California, United States · Hybrid
$234k–$315k/yr
About the Team OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support tea…
Skills: Incident Management, Escalation Management, Technical Support, Site Reliability Engineering, Technical Program Management
San Francisco, California, United States · Hybrid
$293k–$325k/yr
About the Team OpenAI's mission is to ensure that artificial general intelligence benefits all of humanity. The Consumer Devices team is building a new generation of AI-powered products that seamlessly integrate hardware…
Skills: C++, Python, Rust, Linux, Android
San Francisco, California, United States · Hybrid
$325k–$385k/yr
About the Team The Cooperative AI team is scaling to devices and embedded operations and user experiences. Our model-powered scaled workforce and knowledge system are moving on to the edge and powering our devices and ed…
Skills: Technical Leadership, Team Management, System Architecture, Embedded Systems, Software Engineering
San Francisco, California, United States · Hybrid
$216k–$252k/yr
About the Team Governance, Risk, and Compliance (GRC) is foundational to Security delivering mission outcomes at OpenAI. The GRC team provides security assurances and builds compliance for OpenAI’s technology, people, an…
Skills: Product Assurance, Regulatory Readiness, Customer Trust, Security Compliance, Enterprise Trust
San Francisco, California, United States · Hybrid
$216k–$295k/yr
About the Team The Finance Platform & Technology team at OpenAI builds and scales the future-proof systems and data architecture that power our core financial operations. We enable business agility, compliance, and opera…
Skills: Supply Chain Transformation, Demand Planning, Supply Planning, Procurement, Manufacturing Operations
San Francisco, California, United States · Hybrid
$266k–$295k/yr
About the Team Our Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-ed…
Skills: Soft Goods Design, Mechanical Engineering, Finite Element Analysis (FEA), Material Characterization, Prototyping
San Francisco, California, United States · Hybrid
$230k–$385k/yr
About the Team The Private Computing team works across product, engineering, security, and safety to build advanced privacy products and infrastructure at OpenAI. Our mission is to provide world-class security features t…
Skills: Confidential Computing, Trusted Execution Environments, End-to-end Encryption, Kubernetes, Cloud Orchestration
San Francisco, California, United States · Hybrid
$310k–$380k/yr
About the Team Our Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-ed…
Skills: Mechanical system design, CAD modeling, Robotics, GD&T, DFM
San Francisco, California, United States · Hybrid
$266k–$310k/yr
About the Team Our Robotics team is focused on unlocking general-purpose robotics and pushing towards AGI-level intelligence in dynamic, real-world settings. Working across the entire model stack, we integrate cutting-ed…
Skills: Mechanical system design, Robotic sensing, CAD modeling, GD&T, Prototyping
San Francisco, California, United States · Hybrid
$255k–$405k/yr
About the team The Computer Use and New Interfaces team is focused on discovering and building the next generation of AI-native interfaces. We believe that the value of AI is increasingly constrained not by model capabil…
Skills: Software Engineering, Product Development, User Interface Design, Prototyping, Apple Platforms
San Francisco, California, United States · Hybrid
$197k–$278k/yr
About the team The AI Deployment Engineering team ensures the safe and effective deployment of Generative AI applications for developers and enterprises. We act as trusted advisors and technical partners to our customers…
Skills: Technical Consulting, Solutions Architecture, Generative AI Deployment, Python, JavaScript
Madrid, Community of Madrid, Spain · Hybrid
About the Team The Technical Success team is responsible for ensuring the safe and effective deployment of ChatGPT and OpenAI API applications for developers and enterprises. We act as a trusted advisor and thought partn…
Skills: Generative AI, Solutions Architecture, Python, JavaScript, Technical Consulting
San Francisco, California, United States • Hybrid
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Own the operating system and health of the Customer Education content portfolio, ensuring resources are discoverable and high-quality. Design scalable workflows and system requirements to streamline how education programs are created, launched, and measured.
Requires 8+ years of experience in content, program, or business operations with a proven track record of managing complex knowledge portfolios. Candidates must demonstrate strong program management skills and the ability to translate business needs into practical system requirements.
OpenAI’s mission is to ensure that artificial general intelligence benefits all of humanity. Customer Education plays an important role in that mission by helping people and organizations use increasingly capable AI systems effectively, responsibly, and with confidence.
We create learning experiences, programs, and resources that help customers move from initial understanding to sustained use and measurable impact. As our products, audiences, and programs grow, we need an operating foundation that keeps the content portfolio trusted, clarifies complex work, and helps the team deliver at a consistently high standard.
This role offers the opportunity to build the operational foundation behind education programs that shape how enterprises adopt frontier AI.
We are looking for a strategic operator to own the operating system behind Customer Education.
You will work at the center of content, systems, and team execution: owning the health of our education content portfolio, running the team’s operating rhythm, and translating evolving business needs into scalable workflows and system requirements.
The right person will raise the quality of execution across Customer Education. You will bring order, judgment, and follow-through to a fast-moving environment, making the function easier to run, easier to trust, and easier to scale.
Own the health and integrity of the Customer Education content portfolio, including lifecycle, governance, discoverability, reuse, and meaningful gaps.
Ensure customer-facing teams can confidently find and use the right education resources at the right time.
Run the team’s operating rhythm across priorities, ownership, timelines, dependencies, decisions, launch readiness, and follow-through.
Turn ambiguous cross-functional initiatives into clear plans, workflows, responsibilities, and decision points.
Design scalable processes and handoffs for how education programs are created, launched, maintained, distributed, and measured.
Translate team and business needs into practical system requirements and partner across teams to bring solutions to life.
Identify operational risks, portfolio gaps, duplicated effort, and breakdowns in execution before they become larger problems.
Use AI deeply to automate repeatable work, strengthen quality control, synthesize inputs, and create better operating leverage.
Are a strong operator who gets satisfaction from making complex work run exceptionally well.
Can move between strategic questions and operational detail without losing sight of either.
Have strong judgment about content quality, portfolio health, and what makes information usable and trustworthy.
Think in systems and can see how people, workflows, information, and technology need to work together.
Communicate clearly, influence without authority, and turn complex discussions into crisp decisions and actions.
Are excited to experiment with AI-enabled ways of working and build them into durable team practices.
8+ years of experience in content operations, program operations, business operations, learning operations, knowledge management, or a related field.
Experience owning or improving the operating model of a fast-moving, cross-functional team.
Demonstrated experience managing the lifecycle and quality of a complex content or knowledge portfolio.
Strong program management skills across prioritization, dependency management, risk identification, and executive communication.
Experience translating business or team needs into clear workflows, system requirements, and implementation plans.
Excellent written communication, sound operational judgment, and strong follow-through.
Experience in customer education, customer success, enablement, learning, or enterprise technology.
Experience supporting content and programs across multiple formats, audiences, or channels.
Familiarity with systems and data flows that support customer adoption, learning, and GTM execution.
Experience building AI-enabled workflows to reduce manual effort and improve consistency.
This is a unique opportunity to shape how enterprises learn, adopt, and succeed with frontier AI technologies. You'll work close to product innovation while helping customers unlock meaningful value from the latest advancements in AI.
If you're passionate about turning what's new into what's useful—and building educational experiences that help customers succeed at scale—we'd love to hear from you.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Offices: San Francisco, CA 94110, US
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. AI is an extremely powerful tool that must be created with safety and human needs at its core. OpenAI is dedicated to putting that alignment of interests first — ahead of profit. To achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. Our investment in diversity, equity, and inclusion is ongoing, executed through a wide range of initiatives, and championed and supported by leadership. At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
Offices: San Francisco, CA 94110, US
