Basingstoke and Deane, England, United Kingdom · Hybrid
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector…
Skills: Health and safety assessment, Quality assurance, Document verification, Customer service, Problem-solving
Lyon, Auvergne-Rhône-Alpes, France · Hybrid
Once For All a une mission claire : devenir le numéro 1 européen du sourcing responsable dans le secteur de la construction. La plateforme SaaS est aujourd'hui déployée dans 5 pays et 1 chantier sur 2 en Europe utilise a…
Skills: Figma, Prototyping, UX design, UI design, User research
Lyon, Auvergne-Rhône-Alpes, France · Hybrid
$53k/yr
Once For All a une mission claire : devenir le n°1 européen du sourcing responsable dans le secteur de la construction. La plateforme SaaS est aujourd'hui déployée dans 5 pays et 1 chantier sur 2 en Europe utilise au moi…
Skills: User Research, Qualitative Research, Quantitative Research, Usability Testing, User Interviews
Basingstoke and Deane, England, United Kingdom · Hybrid
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector…
Skills: Technical Assessment, Health & Safety Compliance, Document Verification, Customer Service, UK Health & Safety Legislation
Basingstoke and Deane, England, United Kingdom · Hybrid
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector…
Skills: Health & safety assessment, Risk management, Compliance, Supply chain governance, Document verification
Basingstoke and Deane, England, United Kingdom · On-site
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector…
Skills: People Management, Health & Safety Compliance, Technical Assessment, Coaching, Performance Management
Basingstoke and Deane, England, United Kingdom · Hybrid
$40k–$45k/yr
Who we are: Once For All is a high growth, cloud-based, SaaS subscription business, providing governance, risk management and compliance services to over 4,000 public and private sector clients and over 60,000 customers …
Skills: User Research, Quantitative Research, Qualitative Research, Market Research, Ethnographic Research
Basingstoke and Deane, England, United Kingdom · Hybrid
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector…
Skills: Customer Success, ChurnZero, Data Analysis, Lifecycle Marketing, Customer Retention
Basingstoke and Deane, England, United Kingdom · Hybrid
$50k–$55k/yr
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector…
Skills: Health and Safety Management, ISO 45001 Implementation, Risk Assessment, Internal Auditing, Legal Compliance
Basingstoke and Deane, England, United Kingdom · Hybrid
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector…
Skills: Google Ads, Bing Ads, Meta Ads, LinkedIn Ads, Keyword Research
Lyon, Auvergne-Rhône-Alpes, France · Hybrid
Notre mission première est d'organiser le sourcing responsable du BTP en Europe. Once For All est une plateforme SaaS présente dans cinq pays, et un chantier sur deux passe aujourd'hui par nos solutions. Nous sécurisons …
Skills: Product Management, Strategic Roadmap, AI-Enabled Product Development, Document Automation, KPI-Driven Analysis
Lyon, Auvergne-Rhône-Alpes, France · Hybrid
Notre mission première est d'organiser le sourcing responsable du BTP en Europe. Once For All est une plateforme SaaS présente dans cinq pays, et un chantier sur deux passe aujourd'hui par nos solutions. Nous sécurisons …
Skills: Product Management, SaaS, B2B, Automation, Document Processing
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The role involves assessing and verifying supplier submissions for health, safety, and quality compliance to ensure customer retention. You will proactively engage with customers to resolve issues and provide support through various communication channels.
Candidates must have 1-2 years of office administration experience and strong attention to detail. A NEBOSH General Certificate or equivalent is required or must be worked towards.
Once For All is a high-growth, cloud-based, SaaS subscription business. Our technology helps our customers to manage their supply chain governance, risk management and compliance. We work across public and private sector and have over 250k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government.
To contribute to supplier retention by increasing customer satisfaction through assessing and verifying supplier submissions in a timely and accurate manner, resolving issues in a pro-active way.
• To work towards undertaking Health and Safety, Environment, Quality, and Building Safety assessments and provide advice and support to suppliers throughout the process.
• To accurately verify documents submitted by suppliers, based on set criteria and in line with the agreed processes, providing support and guidance throughout the process.
• To proactively engage with our customers using multi communication channels in an efficient and timely manner, supporting them with their submissions either by requesting data updates, providing further information, or resolving issues, escalating where applicable.
• To provide accurate responses to customer queries, seeking clarification where required to ensure the correct response is provided.
• To ensure an outstanding level of quality and customer service is achieved when speaking to customers via all multi communication channels in line with our policies.
• To assist in the development and delivery of additional Health and Safety services, as and when required.
• To work within the KPIs set and self-manage personal performance against business and personal targets set.
• To meet regularly with their Team Lead to give feedback and help improve the customer service culture, response times and tools to improve our internal and external experience.
• To support the Team Leaders and Team Members with a positive attitude and willingness to achieve a high standard of working practice.
• To work closely with other teams, and support when required, to ensure a positive customer experience.
The following knowledge, skills, experience and qualifications are essential for the role:
• Hold a NEBOSH General Certificate or equivalent or be willing to work towards obtaining.
• 1–2 years' experience in a busy office administration role, working across different systems.
• Good attention to detail, with the ability to understand and interpret complex documentation.
• A customer-centric approach with strong listening, questioning and problem-solving skills.
• Positive, self-driven and results orientated, whilst working well as part of a team.
• Good administrative and organisational skills, with the ability to prioritise and learn new systems quickly.
Knowledge, Skills, Experience and Qualifications:
The following would be an advantage and help you make an impact more quickly:
• AIOSH/AIIRSM Membership
• Experience working with ISO standards (9001, 14001, 45001)
• Experience working with environmental, sustainability, and quality issues
What we offer:
As well as a career in a fast paced environment within a expanding business, we also offer the below benefits as standard:
Wellness fund or *Private Medical Insurance (dependent upon role)
Pension
Life Assurance x 3
25 days holiday plus 8 Bank Holidays
Ongoing continual professional development (CPD)
Holiday purchase Scheme up to 5 days
1 paid and 1 unpaid volunteering day
24/7 and 365 Days Employee Assistance Programme
Team and company offsite events
Specsavers eye care voucher
Free Tea, Coffee and fruit every week – Basingstoke office
Once For All is the European leader in supply chain management solutions for the construction industry. We help our customers source and track sales opportunities, manage risk and compliance, and provide tools to increase efficiency in their supply chains.
Offices: Midpoint, Alencon Link, Basingstoke, Hampshire RG21 7PP, GB · Paris, FR
Once For All is the European leader in supply chain management solutions for the construction industry. We help our customers source and track sales opportunities, manage risk and compliance, and provide tools to increase efficiency in their supply chains.
Offices: Midpoint, Alencon Link, Basingstoke, Hampshire RG21 7PP, GB · Paris, FR
