Marion, Virginia, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Customer Service, Conflict Resolution, Interpersonal Communication, Win-Win Negotiations, Medical Terminology
Pickerington, Ohio, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Nursing Care, Patient Assessment, Care Planning, Implementation and Evaluation, Clinical Quality Improvement
Marion, Virginia, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Supply Chain Management, Linen Services Management, Staff Supervision, Process Improvement, Customer Service
Athens, Ohio, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Patient Assessment, Nursing Diagnosis, Care Planning, Clinical Quality Improvement, Acute Care
Columbus, Ohio, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Nursing Care, Patient Assessment, Care Planning, Clinical Quality Improvement, Patient Evaluation
Columbus, Ohio, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Nursing Care, Patient Assessment, Nursing Diagnosis, Care Planning, Clinical Evaluation
Williamstown, Kentucky, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Clinical Management, Patient Care Coordination, Staffing and Scheduling, Personnel Management, Evidence-Based Practice
Columbus, Ohio, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Nursing Care, Patient Assessment, Nursing Diagnosis, Care Planning, Clinical Quality Improvement
Columbus, Ohio, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Nursing Care, Patient Assessment, Nursing Diagnosis, Care Planning, Implementation and Evaluation
Williamstown, Kentucky, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Scintigraphic Scanning, Image Manipulation, Quantitative Studies, Radiation Survey, Radiopharmaceutical Administration
Williamstown, Kentucky, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Sterile Processing, Staff Supervision, Inventory Management, Surgical Instrumentation, Sterilization Standards
Williamstown, Kentucky, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Quality Improvement, Patient Safety, Risk Mitigation, Trauma Care, Performance Improvement
Columbus, Ohio, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Nursing Care, Patient Assessment, Care Planning, Clinical Quality Improvement, Cardiovascular Care
Williamstown, Kentucky, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Cardiac Stress Testing, Transesophageal Echocardiography, Elective Cardioversions, Tilt Table Studies, Patient Assessment
Augusta, Georgia, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Nursing Care, Patient Assessment, Care Planning, Implementation and Evaluation, Clinical Quality Improvement
Cheyenne, Wyoming, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Patient Care, EMR Documentation, Clinical Assisting, Administrative Support, Patient Flow Management
Columbus, Ohio, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Nursing Care, Patient Assessment, Care Planning, Implementation and Evaluation, Clinical Quality Improvement
Columbus, Ohio, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Nursing Care, Patient Assessment, Perioperative Care, Care Planning, Clinical Evaluation
Columbus, Ohio, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Nursing Care, Patient Assessment, Care Planning, Implementation and Evaluation, Clinical Quality Improvement
Marion, Virginia, United States · On-site
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further…
Skills: Patient Satisfaction, Meal Distribution, Dietary Compliance, Communication, Computer Software Proficiency
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The Ambassador provides exceptional customer service to patients and families, facilitating communication between visitors and hospital staff. They act as a patient advocate, resolve complaints, and manage the cleanliness and order of information desks and lobbies.
A Bachelor's degree in Communications, Public Relations, Social Sciences, or a health-related field is required, though equivalent experience may be considered. Candidates must have at least two years of experience in a consumer advocacy or service role.
We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.
Job Description Summary:
The Emergency Department Service Excellence Ambassador will provide exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates. Ambassadors are responsible for giving and collecting information for visitors/families/patients regarding patient's location, condition, and when appropriate, treatment progress, all while maintaining confidentiality; facilitating communication between patient, family and hospital staff; acting as a patient advocate by investigating concerns and expediting admission and other delays; resolving problems and complaints and escalating when necessary; responding to special needs and ensuring needs are being met; greeting, giving directions, and escorting visitors/families/patients, assisting with wheelchairs when necessary; answering multi-line phone and transferring callers to appropriate patient room or other location; overseeing functions of information desks and lobbies including but not limited to, cleanliness and order of lobbies and surrounding work areas.Minimum Qualifications:
Bachelor's Degree (Required)Communications, Public Relations, Social Sciences, or health related field. Equivalent Experience may be considered. Knowledge of conflict resolution, interpersonal Communication, win-win negotiations, medical terminology, diversity training and working of hospital. Minimum Two Years of Experience in a consumer advocacy or service role.
Work Shift:
VariableScheduled Weekly Hours :
40Join us!
... if your passion is to work in a caring environment
... if you believe that learning is a life-long process
... if you strive for excellence and want to be among the best in the healthcare industry
Equal Employment Opportunity
OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment
OhioHealth is a nationally recognized, not-for-profit, faith-based health system of more than 35,000 associates, providers and volunteers. We lead with our mission to improve the health of those we serve throughout our 16 hospitals and 200+ urgent, primary and specialty care sites spanning 50 Ohio counties. Headquartered in Columbus, Ohio, we’re proud to be consistently recognized by FORTUNE as one of the “100 Best Companies to Work For” and rated a Top Hospital & Health System by Fair360 in 2024.
Offices: 3430 OhioHealth Parkway, Columbus, Ohio 43202, US · 3535 Olentangy River Rd, Columbus, Ohio 43214, US · 111 S Grant Ave, Columbus, Ohio 43215, US · 5100 W Broad St, Columbus, Ohio 43228, US · 561 W Central Ave, Delaware, Ohio 43015, US
OhioHealth is a nationally recognized, not-for-profit, faith-based health system of more than 35,000 associates, providers and volunteers. We lead with our mission to improve the health of those we serve throughout our 16 hospitals and 200+ urgent, primary and specialty care sites spanning 50 Ohio counties. Headquartered in Columbus, Ohio, we’re proud to be consistently recognized by FORTUNE as one of the “100 Best Companies to Work For” and rated a Top Hospital & Health System by Fair360 in 2024.
Offices: 3430 OhioHealth Parkway, Columbus, Ohio 43202, US · 3535 Olentangy River Rd, Columbus, Ohio 43214, US · 111 S Grant Ave, Columbus, Ohio 43215, US · 5100 W Broad St, Columbus, Ohio 43228, US · 561 W Central Ave, Delaware, Ohio 43015, US
