Salt Lake City, Utah, United States · On-site
Description Client Navigator Position Summary The Client Navigator is the single, go-to guide for every prospective client, from the first call or web form to the moment they walk through our doors. Navigators triage nee…
Skills: Client Engagement, Eligibility Verification, Case Management, De-escalation, Rapport-building
Salt Lake City, Utah, United States · On-site
Description Odyssey House is seeking a Full-Time Driver! Summary: You can make a difference in people’s lives and our community! Odyssey House, a 501(c)3 non-profit, is recognized as the best mental health and addiction …
Skills: Safe Driving, Client Transportation, Communication Skills, Problem Solving, Logistics Management
Salt Lake City, Utah, United States · Hybrid
Description Position Summary The HRBP serves as a trusted advisor to leaders and managers, aligning People strategies with business objectives. Positioned one level above an HRBP Associate, this role independently manage…
Skills: Strategic Business Partnership, Employee Relations, Performance Management, Workforce Planning, Organizational Design
Salt Lake City, Utah, United States · On-site
$65k–$75k/yr
Description Odyssey House is seeking a Mental Health Therapist for our Outpatient Program! Summary: Odyssey House of Utah is a leading organization dedicated to providing comprehensive and compassionate care to individua…
Skills: Clinical Therapy, Evidence-based Modalities, Trauma-informed Care, Interpersonal Communication, Multidisciplinary Collaboration
South Salt Lake, Utah, United States · On-site
Description Odyssey House of Utah is seeking a full time Correctional Counselor! Summary: You can make a difference in people’s lives and our community! Odyssey House, a 501(c)3 non-profit, is recognized as the best ment…
Skills: Client Assessment, Case Management, Group Facilitation, Crisis Intervention, Clinical Documentation
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The Client Navigator serves as the primary guide for prospective clients, managing the process from initial contact through enrollment. Key duties include triaging needs, verifying funding, coordinating transportation, and maintaining detailed documentation in various tracking systems.
Candidates must have at least one year of experience in admissions, behavioral health, case management, or customer service. A valid driver's license and proficiency in specific software tools like Zendesk and Monday.com are required.
Description
The Client Navigator is the single, go-to guide for every prospective client, from the first call or web
form to the moment they walk through our doors. Navigators triage needs, verify funding, remove
barriers, and coordinate scheduling and transportation, and document each step in Zendesk,
Monday.com, and Best Notes.
This role ensures that every person receives one client, one guide, one outcome, regardless of program
type (Adult RTC, Youth RTC, Parents-with-Children, Mental Health, or Outpatient). Navigators work in
close partnership with Business Development Specialists, Schedulers, Drivers, and Supervisors to make
entry into care seamless and person-centered.
Compensation: 24/hr
communication channel.
informed scripts.
formally closed.
scoring.
immunizations, etc.) using program-specific checklists.
Guardrails procedure.
Monday.com.
notes and deadlines.
moment space opens.
summaries into BESTNotes within 24 hours.
the Navigator Tracker board.
message thread for continuity.
maintaining confidentiality.
document drop-offs, ID collection) with a Business Development
Specialist.
low-volume periods or absences.
? Minimum one year in admissions, behavioral health, case management, or customer-service
role.
? Strong verbal and written communication; skilled at de-escalation and rapport-building.
? Knowledge of SUD/MH terminology, family systems, and program eligibility requirements.
? Proficiency with Microsoft Office or Google Workspace and comfort using Zendesk,
? Valid driver’s license and reliable transportation for occasional field assignments.
? Bilingual (Spanish/English) or other high-need language preferred.
? 40 hours per week onsite at the Admissions office; no remote shifts.
? Core schedule: Monday–Friday, 9 a.m.–5 p.m., with flexibility for high-acuity or evening intakes.
? Daily collaboration with Navigators, Business Development Specialists, Drivers, Schedulers, and
Supervisors.
? Expected to meet documentation timeframes, attend huddles, and model trauma-informed,
culturally responsive communication.
Requirements
All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position.
Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job position, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff.
Employment offers are contingent upon successful completion of required pre-employment screenings, which may include background checks, fingerprinting, applicable sex offender registry screenings for Adult Residential roles, and other position-related verifications. Roles requiring driving are subject to a Motor Vehicle Record (MVR) review and valid Utah driver’s license.
EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Empowering people to heal and build better lives.
Founded in 1971, a 501(c)3, our mission is “empowering people to heal and build better lives.” We are the largest and most comprehensive addiction program in Utah. Every decision made at Odyssey hinges on what is best for those we serve. Our programs treat the “whole person” with evidence-based models to help people successfully overcome each barrier they may face. Our services genuinely address each aspect of the individual, producing whole person change.
Offices: 344 East 100 South, Salt Lake City, Utah 84111, US
Empowering people to heal and build better lives.
Founded in 1971, a 501(c)3, our mission is “empowering people to heal and build better lives.” We are the largest and most comprehensive addiction program in Utah. Every decision made at Odyssey hinges on what is best for those we serve. Our programs treat the “whole person” with evidence-based models to help people successfully overcome each barrier they may face. Our services genuinely address each aspect of the individual, producing whole person change.
Offices: 344 East 100 South, Salt Lake City, Utah 84111, US
