Company Overview: Nutrislice is an established Colorado company focused on food service technology. We are looking for an experienced and accomplished Customer Success Manager. At Nutrislice, customer success includes th…
Company Overview: Nutrislice is an established Colorado-based foodservice technology company, and we’re growing our Sales team with the addition of a Business Development Representative. At Nutrislice, customer success i…
Skills: Cold Calling, Prospecting, Salesforce, Outreach.io, Social Selling
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$55k–$70k/yr
Full-time
Unlimited PTO, Fully Remote Work, 401k With Match, Medical Insurance, Dental Insurance, Vision Insurance
Posted 43d ago
~40 hrs/week
Remote in Arizona, United States, Colorado, United States, Connecticut, United States, Florida, United States
Responsibilities
Own the end-to-end onboarding experience for new accounts, guiding customers from sales handoff through configuration, training, and go-live. Support the broader Customer Success team with account check-ins, renewal assistance, and product guidance.
Requirements
Requires 3+ years of experience in software implementation or technical onboarding within a SaaS environment. Must be self-driven with excellent communication skills and reside in one of the specified US states.
Full job description
Company Overview:
Nutrislice is an established Colorado company focused on food service technology. We are looking for an experienced and accomplished Customer Success Manager. At Nutrislice, customer success includes the full lifecycle of onboarding, relationship management, and renewal. Our customers are foodservice operators in higher education, corporate dining, and K-12 organizations. Over the last 13 years, Nutrislice has earned our reputation for product excellence and financial stability. In an uncertain economic market, we are thriving. Our collaborative culture cultivates honest, transparent, and supportive communication.
Role Overview:
The Onboarding Success Manager is a hands-on (fully remote) role within the Nutrislice Customer Success organization responsible for owning the onboarding experience for new accounts. You'll guide customers from sales handoff through configuration, training, go-live, and post-launch stabilization — ensuring every account gets set up for success from day one. Beyond onboarding, you'll support the broader CS team by serving as a resource for accounts that need occasional check-ins, renewal support, or product guidance. This role reports to the Director of Customer Success.
Key Responsibilities:
Own the end-to-end onboarding experience for new accounts across the Nutrislice platform — menus, digital signage, and ordering
Lead kickoff calls, configuration, training, and go-live for assigned accounts
Build and maintain repeatable onboarding processes, templates, and documentation that create a consistent, high-quality experience at scale
Troubleshoot configuration and product issues during implementation and escalate appropriately
Support the broader CS team by providing check-ins, renewal assistance, or product guidance for accounts as needed
Advocate for customers internally — surfacing onboarding friction, product gaps, and feedback to Product, Support, and CS Leadership
Troubleshoot configuration and product issues during implementation.
Maintain deep, current knowledge of the full Nutrislice platform and translate that expertise into solutions that meet each customer’s operational needs.
Required Experience & Skills
3+ years of experience in software implementation, technical onboarding, or a similar hands-on role at a SaaS company.
Demonstrated ability to manage complex implementations with multiple workstreams, stakeholders, and sites running simultaneously.
Excellent communication skills with the ability to work with both executive stakeholders and site-level operators.
Self-driven with the ability to prioritize and execute in a fast-paced, fully remote environment.
Experience building or improving implementation processes and documentation.
Familiarity with food service operations, K-12, higher education, or corporate dining is a strong plus.
Experience with Salesforce, ChurnZero, or similar CRM/CS tools is a plus.
Benefits include:
Salary range of $55,000-$70,000
Unlimited PTO
Fully remote work
401k with match
Medical, dental, and vision insurance coverage
Important Details:
No visa sponsorship available.
Reference and background checks required before the start date.
Applicants must reside in one of the following states to be considered for this position: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Maine, Michigan, New Jersey, North Carolina, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. If you do not reside in one of these states, please do not apply, as your application will not be reviewed.
Equal Opportunity Employer
Nutrislice celebrates diversity and is committed to creating an inclusive environment for all employees.
Related keywords
SaaSCustomer SuccessOnboardingFood Service TechnologyDigital SignageCRMSalesforceChurnZeroImplementationK-12Higher EducationCorporate DiningTechnical OnboardingConfiguration
Modern digital dining solutions all in one streamlined platform for foodservice operations.
Industry
Software Development
Company size
11-50 employees
Founded
2011
Headquarters
Denver, Colorado
LinkedIn followers
5,347
Founded in 2011 by Brian Crapo, Mike Craig, and Ben Roberts, Nutrislice began by helping K-12 school districts communicate essential foodservice information accurately and easily across multiple channels. Today, Nutrislice powers guest communication and engagement for foodservice teams at more than 30,000 locations worldwide, serving organizations across corporate dining, higher education, K-12, healthcare, casinos, and hospitality.
Nutrislice is an all-in-one foodservice engagement platform that empowers dining operations by transforming existing menu data into accurate and engaging online menus, mobile ordering, digital signage, e-ink food labels, and premium dining websites. It eliminates the challenges that exist with using multiple, disconnected systems to publish menus and marketing. By centralizing essential food information and distributing it across all customer touchpoints, foodservice teams can reduce manual effort, improve accuracy, and deliver a consistent, engaging experience.
Learn more at nutrislice.com.
Offices: 1550 Wewatta St., #200, Denver, Colorado 80202, US
Modern digital dining solutions all in one streamlined platform for foodservice operations.
Industry
Software Development
Company size
11-50 employees
Founded
2011
Headquarters
Denver, Colorado
LinkedIn followers
5,347
Founded in 2011 by Brian Crapo, Mike Craig, and Ben Roberts, Nutrislice began by helping K-12 school districts communicate essential foodservice information accurately and easily across multiple channels. Today, Nutrislice powers guest communication and engagement for foodservice teams at more than 30,000 locations worldwide, serving organizations across corporate dining, higher education, K-12, healthcare, casinos, and hospitality.
Nutrislice is an all-in-one foodservice engagement platform that empowers dining operations by transforming existing menu data into accurate and engaging online menus, mobile ordering, digital signage, e-ink food labels, and premium dining websites. It eliminates the challenges that exist with using multiple, disconnected systems to publish menus and marketing. By centralizing essential food information and distributing it across all customer touchpoints, foodservice teams can reduce manual effort, improve accuracy, and deliver a consistent, engaging experience.
Learn more at nutrislice.com.
Offices: 1550 Wewatta St., #200, Denver, Colorado 80202, US