POSITION OVERVIEW

This position is primarily responsible to evaluate, troubleshoot and repair our client's products and to provide technical support to the dental, surgical, and industrial service repair teams in providing excellence in customer repairs. To repair our client's dental and surgical handpieces, industrial products, and micro grinders and motors to service and quality specifications and to support the customer service and sales team in ensuring orders processed are completed to customer’s satisfaction. Please note that this is an hourly position.

ESSENTIAL DUTIES

• Develop thorough technical understanding for all equipment serviced in the repair department of all knowledge, skills, and experience relative to dental, industrial and/or medical products
• Estimate repairs needed and prepare service quotes for products
• Adhere to meeting daily and weekly productivity goals
• Follow document procedures and work instructions for each division’s products
• Evaluate, troubleshoot, and perform repairs that result in the product meeting current manufacturer requirements and quality specifications
• Complete all associated documentation related to repairs
• Responsible for all data entry in compliance with established standards or procedures including costs and parts used in the repair process
• Document all findings and/or product concerns related to quality and specs
• Work within a team assisting others as needed
• Maintain a clean and safe working environment adhering to company policies and safety compliance including OSHA, ISO and FDA requirements
• Participate in the investigation of potentially serious complaints
• Participate in team and staff meetings
• Must be willing to cross train and take on additional responsibilities as assigned including providing technical customer support

 QUALIFICATIONS & EXPERIENCE

• High school or high school equivalency diploma
• Minimum of 2 years in a technical repair role or comparable technical environment preferred
• Mechanical and electrical understanding and knowledge preferred
• Excellent organizational and time management skills
• Ability to read and comprehend technical information, i.e. service manuals, schematics, adjustment procedures
• Experience with dental, medical and/or industrial products preferred
• Attention to detail is a must

 PHYSICAL REQUIREMENTS

• Regularly required to sit; use hands, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus
• Occasionally required to lift and carry up to 25 lbs pounds without assistance
• Able to use a computer
• Have normal eye/hand motor coordination and the ability to grasp small objects
• Possess a normal extended reach
• Must be able to sit for up to eight hours in a workday
• Occasionally required to stand, walk, balance and stoop, kneel or crouch or crawl.

Featured Benefits:

• PTO, Medical, Dental, Vision, Short & Long-Term Disability, Life Insurance, 401k, Tuition Reimbursement

Hours:

Monday-Friday, 8:30am-5:00pm Fully On-Site