United Kingdom · Hybrid
About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior …
Skills: Technical Troubleshooting, Ticket Management, Cloud Infrastructure Support, Network Fundamentals, Windows Support
United Kingdom · Remote OK
About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior …
Skills: Python, Distributed Systems, Infrastructure Automation, Workflow Orchestration, GPU Infrastructure
United States · Remote OK
$40k–$80k/yr
About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior …
Skills: Technical Support, Troubleshooting, Cloud Infrastructure, Ticketing Systems, Network Fundamentals
United Kingdom · Hybrid
Project Director, HV/MV Reports to: Head of Construction Location: Remote or Hybrid options + travel to project sites (UK & Europe) About Nscale At Nscale, we are building the infrastructure for Europe’s AI revolution. N…
Skills: HV/MV Electrical Systems, Technical Leadership, Project Oversight, Power Infrastructure, System Integration
United States · Remote OK
$150k–$230k/yr
Job Title: Senior Manager / Director, Utility Engineering Department: Design and Construction Division: Data Center Reports To: Head of Technical Services and Utilities Location: US, Remote Position Type: Full-Time, Perm…
Skills: Utility Engineering, Power Systems, Grid Interconnection, Electrical Design, Power Generation Strategy
United Kingdom · Remote OK
About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior …
Skills: Linux Systems Engineering, Kubernetes, GPU Platforms, Networking Fundamentals, SRE Operations
United Kingdom · On-site
Senior Content Editor Location: UK | Team: Marketing At Nscale, we’re on a mission to power the future of AI cloud computing and our Marketing team is the voice that brings that story to life. We’re looking for a Senior …
Skills: Editorial Leadership, Content Marketing, B2B Tech Strategy, AI Infrastructure Knowledge, Storytelling
São José da Laje, Alagoas, Brazil · On-site
Mechanical Project Manager – Data Centre Construction Location: Site-Based in Norway - Narvik Team: Development & Construction (D&C) About Nscale At Nscale, we are building the infrastructure for Europe’s AI revolution. …
Skills: Mechanical Project Management, HVAC, Liquid Cooling, Commissioning, Design Coordination
São José da Laje, Alagoas, Brazil · On-site
About Nscale At Nscale, we are building the infrastructure for Europe’s AI revolution. Nscale is developing cutting-edge, sovereign generative AI solutions powered by a new generation of high-performance, sustainable dat…
Skills: MEP Project Management, Contractor Management, Commissioning, HVAC, Power Systems
São José da Laje, Alagoas, Brazil · On-site
Nscale – Project Director (Hyperscale Data Centers) Location: Norway (Narvik) About Nscale At Nscale, we are building the infrastructure for Europe’s AI revolution. Nscale is developing cutting-edge, sovereign generative…
Skills: Project Leadership, Hyperscale Data Center Construction, EPC Project Delivery, MEP Systems, Cost Control
São José da Laje, Alagoas, Brazil · On-site
Electrical Project Manager – Data Centre Construction Location: Site-Based - Norway (Narvik) Team: Development & Construction (D&C) About Nscale At Nscale, we are building the infrastructure for Europe’s AI revolution. N…
Skills: Electrical Project Management, HV/LV Distribution, UPS Systems, Backup Generation, Commissioning (CX)
United Kingdom · Hybrid
About Us At Nscale, we are building the infrastructure for Europe’s AI revolution. Nscale are developing cutting-edge sovereign generative AI solutions, powered by a new generation of high-performance, sustainable data c…
Skills: Design Management, Data Centre Design, Permitting, MEP Systems, BIM
São José da Laje, Alagoas, Brazil · Remote OK
About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior …
Skills: Datacenter Deployment, Rack Layout Design, Bill of Materials (BOM) Review, Structured Cabling, Network Configuration
São José da Laje, Alagoas, Brazil · Hybrid
Nscale Construction Director – UK / Nordics / Portugal Location – Remote / Hybrid with regular project travel (UK/Norway/Portugal) Reports to – Head of Construction Team – Development & Construction (DC) Team About Nscal…
Skills: Construction Delivery Leadership, Data Centre Construction, MEP Systems, Project Management, Contractor Management
United Kingdom · Hybrid
About Nscale At Nscale, we are building the infrastructure for Europe’s AI revolution. Nscale is developing cutting-edge, sovereign generative AI solutions powered by a new generation of high-performance, sustainable dat…
Skills: Document Control, Information Management, Procore, Revision Control, Approval Workflows
Norway · On-site
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Skills: HSE Management, Risk Management, Incident Investigation, Contractor Coordination, Regulatory Compliance
Netherlands · Remote OK
Please note: This role requires extensive international travel to our next-gen AI Datacenters. Please do not apply if you are not comfortable with extended periods of travel while on deployments. About Nscale Nscale is t…
Skills: Technical Leadership, Datacenter Deployment, Structured Cabling, Fiber Cabling, BOM Review
São José da Laje, Alagoas, Brazil · Hybrid
About Nscale At Nscale, we are building the infrastructure for Europe’s AI revolution. Nscale is developing cutting-edge, sovereign generative AI solutions powered by a new generation of high-performance, sustainable dat…
Skills: Quantity Surveying, Construction Cost Management, Procurement, Cost Control, Forecasting
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Serve as the first and second line of technical support for internal teams and customers, handling ticket management and troubleshooting. Collaborate with engineering teams to resolve systemic issues and maintain a comprehensive knowledge base.
Requires 2-3 years of experience in technical support with a solid understanding of IT fundamentals, networking, and cloud concepts. Candidates should possess strong communication skills and experience supporting Windows or macOS environments.
Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.
We are hiring a Support Desk Analyst to join our Support & Operations team and serve as the frontline of our technical support organization.
In this role, you will provide first- and second-line technical support to both internal teams and customers. You will handle incoming support requests, troubleshoot technical issues, and escalate more complex challenges to specialist teams.
This role requires strong problem-solving ability, clear communication, and a structured, methodical approach in a fast-paced, high-growth environment. Your work will directly impact customer satisfaction, internal productivity, and operational excellence.
Handle incoming support requests via email, ticketing systems, and chat channels.
Diagnose and resolve technical issues for internal users and customers.
Log, track, and maintain accurate updates on all support tickets.
Prioritize and escalate issues appropriately based on severity and impact.
Maintain professional, clear, and courteous communication with all stakeholders.
Provide first-line technical support for hardware, software, and cloud infrastructure issues.
Troubleshoot connectivity, access, authentication, and configuration problems.
Document issues and resolutions to build and maintain a searchable knowledge base.
Identify recurring patterns and escalate systemic issues to engineering teams.
Assist users with account setup, permissions, and authentication challenges.
Provide clear, easy-to-understand technical guidance to non-technical users.
Support onboarding and offboarding processes with technical provisioning and deprovisioning.
Create and maintain documentation for common support scenarios.
Contribute to continuous improvement of support workflows and procedures.
Identify opportunities to automate repetitive or manual tasks.
Participate in team knowledge sharing and training sessions.
Support implementation of new support tools and systems.
Work closely with Internal IT, Infrastructure, and Platform Engineering teams.
Coordinate escalations with specialist teams to ensure timely resolution.
Support incident response processes and contribute to resolution efforts.
Communicate effectively with both technical and non-technical stakeholders.
2–3 years of experience in a technical support, help desk, or similar customer-facing technical role.
Strong troubleshooting and analytical problem-solving skills.
Excellent written and verbal communication skills.
Ability to work effectively in a fast-paced, high-growth environment.
Highly organized, disciplined, and detail-oriented.
Reliable and methodical with a strong sense of ownership.
Strong team player with the ability to build positive working relationships.
Solid understanding of IT fundamentals (networking, operating systems, cloud concepts).
Experience supporting Windows and/or macOS environments.
Familiarity with ticketing systems and support tools.
Basic understanding of IT security and data protection principles.
Experience using remote support tools and VPN technologies.
Experience in a startup or scale-up environment.
Familiarity with cloud platforms (AWS, GCP, Azure).
Exposure to GPU infrastructure or AI/ML tooling environments.
Knowledge of IT Service Management (ITIL) practices.
CompTIA A+, Security+, or similar certifications.
Experience supporting engineering or technical teams.
Proactive, solution-oriented approach.
Calm and professional under pressure.
Genuine desire to help and support others.
Quick learner with adaptability to new tools and processes.
Strong work ethic and commitment to delivering excellent service.
Comfortable working independently and collaboratively.
At Nscale, you'll find a collaborative, supportive, and innovative environment where your contributions spark real impact. We're building something extraordinary, and we want you at the core.
Highly competitive package (base + equity) with reviews every 12 months. 🚀
Join one of the fastest-growing tech startups — your chance to collaborate with brilliant minds and support cutting-edge AI infrastructure. ✨
Expect a dynamic progression plan tailored to your ambitions. Grow into senior support, specialist engineering, or broader technical roles with our full support.
Human-First Flexibility: We treat you as humans first. 🫶🏽 Our flexible workplace trusts Nscalers to deliver, giving you the autonomy to shape your day around life’s moments.
Learning & Development: Access training resources and certification support to advance your technical skills.
Career Growth: Clear pathways into senior support, infrastructure, platform engineering, or other technical career tracks.
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation, please let us know.
The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The employee may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.
For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.
Nscale is the engine of superintelligence.
Nscale is building the engine of superintelligence — full-stack AI infrastructure powering the world’s most powerful systems, from ground to cloud.
Offices: London, GB
Nscale is the engine of superintelligence.
Nscale is building the engine of superintelligence — full-stack AI infrastructure powering the world’s most powerful systems, from ground to cloud.
Offices: London, GB
