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Jobs at Northwest Healthcare Properties REIT (Now Hiring) — 1 open

Northwest Healthcare Properties REIT logoNorthwest Healthcare Properties REIT

Director, National Operations

Mississauga, Ontario, Canada · On-site

Senior+$738M raised

About Vital Infrastructure Property Trust A proven partner in healthcare infrastructure, Vital Infrastructure invests in, operates and partners to strengthen essential healthcare infrastructure. We're a real estate inves…

Skills: Operational Leadership, Facilities Management, Tenant Relationship Management, Strategic Planning, Financial Acumen

Northwest Healthcare Properties REIT logo

Director, National Operations

Northwest Healthcare Properties REIT

Mississauga, Ontario, Canada • On-site

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  • Full-time
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

The Director of National Operations provides strategic and operational oversight for building operations and tenant services across a North American healthcare real estate portfolio. This includes managing facilities, overseeing OpEx and CapEx budgets, and maintaining high-level tenant relationships to ensure operational excellence.

Requirements

Candidates must have at least 10 years of progressive leadership experience in real estate or facilities operations, preferably within a REIT or healthcare environment. Proficiency in Yardi or similar property management platforms and the ability to travel 15-20% is required.

Full job description

About Vital Infrastructure Property Trust

A proven partner in healthcare infrastructure, Vital Infrastructure invests in, operates and partners to strengthen essential healthcare infrastructure. We're a real estate investment trust with more than $5B of assets under management, owning and operating a portfolio of 133 high-quality properties across Canada, the United States, Brazil, Germany, the Netherlands, and Australia.

Our leadership team brings deep healthcare expertise and long-standing relationships across local health networks. Their disciplined approach to investment, operational excellence, and long-term ownership strategy supports portfolio quality and drives consistent, reliable performance for our investors and partners.

Position Summary

The Director, National Operations is a senior leadership role responsible for the strategic and operational oversight of all building operations and tenant services across Northwest Healthcare Properties REIT’s real estate portfolio in Canada and the United States. This position plays a critical role in ensuring that properties are operated to the highest standards of safety, efficiency, and tenant satisfaction.

As a key partner to the Vice President, Real Estate, the Director supports strategic planning and execution across the portfolio and is accountable for the delivery of high-quality facilities management services, budgetary control, and capital project execution.

Key Responsibilities

Operational Leadership

  • Lead the operational management of the portfolio, ensuring efficient, cost-effective, and tenant-focused building performance.
  • Oversee implementation and compliance with preventive maintenance programs, life safety systems, and environmental health and safety protocols.
  • Monitor and manage all building systems (HVAC, fire protection, security, energy, etc.), ensuring service levels meet or exceed tenant expectations.

Tenant Services and Relationship Management

  • Provide executive oversight of tenant experience across the North American portfolio, ensuring service delivery aligns with Northwest’s reputation as a premier landlord within the healthcare real estate sector.
  • Foster and maintain strong, strategic relationships with key tenant representatives and stakeholders, serving as a trusted senior point of contact for operational matters and long-term planning.
  • Lead the development and implementation of best-in-class tenant engagement practices that proactively address tenant needs, enhance satisfaction, and support long-term occupancy and retention.
  • Collaborate with internal stakeholders to ensure alignment between operational performance, tenant requirements, and Northwest’s broader strategic and asset management objectives.

Strategic Planning and Partnership

  • Work closely with the VP, Real Estate to define and execute strategic plans that align with corporate objectives and the evolving needs of the healthcare real estate portfolio.
  • Collaborate with internal partners across property management, facilities management, technical services, and IT to coordinate initiatives and ensure seamless delivery.
  • Influence and support the development of business cases for operational changes, capital investments, and real estate transactions.

Financial Management

  • Lead the preparation, management, and reporting of annual operating expense and capital expenditure (CapEx) budgets.
  • Oversee forecasting, cost control, and value optimization initiatives across the operational portfolio.
  • Ensure all expenditures and investments are aligned with business strategy and deliver measurable outcomes.
  • Provide operational input into design, construction, and refurbishment projects to ensure deliverables meet operational and tenant standards.

Stakeholder and Vendor Management

  • Manage relationships with key vendors and Integrated Facilities Management (IFM) providers to ensure service quality and cost efficiency.
  • Align operational policies and practices with strategic business lines and ensure regional consistency and compliance.
  • Represent operational interests in senior-level discussions and contribute to cross-functional planning processes.

Knowledge, Skills and Experience

  • Minimum 10 years of progressive leadership experience in real estate or facilities operations, ideally within a REIT or institutional property environment.
  • Direct experience managing large, complex real estate assets – healthcare real estate experience is strongly preferred.
  • Proven ability to lead national teams and manage multiple stakeholders across geographic regions.
  • Strong financial acumen with experience managing OpEx and CapEx budgets.
  • Demonstrated success in vendor and contract management, particularly with outsourced FM providers.
  • Collaborative leadership style with excellent influencing, communication, and strategic thinking skills.
  • Proficient in Microsoft 365, and experience with Yardi or comparable property management platforms.
  • Willingness and ability to travel approximately 15–20% across North America.

Accommodation during Recruitment Process

Vital Infrastructure Property Trust values diversity in the workforce, is an equal opportunity employer and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Persons with disabilities who need accommodation during the application process or require job postings in an alternative format, kindly notify the Northwest People and Culture team at [email protected].

Related keywords

REITHealthcare InfrastructureFacilities ManagementOpExCapExYardiIntegrated Facilities ManagementIFMPreventive MaintenanceHVACFire ProtectionAsset ManagementTenant EngagementReal Estate Investment TrustNorth American PortfolioBuilding Systems

About Northwest Healthcare Properties REIT

LinkedInVisit site

Investing in Healthcare Infrastructure

Industry
Real Estate
Company size
201-500 employees
Founded
2004
Headquarters
Toronto
LinkedIn followers
14,006
Total funding
$738M

Vital Infrastructure (TSX: VITL.UN TO) is an owner and operator of healthcare infrastructure, focused on delivering stable, long-term value through a diversified portfolio of essential healthcare assets. Spanning hospitals, medical office buildings, and specialty healthcare facilities across multiple jurisdictions, Vital partners with high-credit-quality healthcare operators under predominantly long-duration leases that generate resilient cash flows and embedded growth for shareholders. Supported by the essential and growing demand for healthcare services, Vital enhances value through active asset management, disciplined capital allocation, strategic capital recycling, and prudent balance sheet management, positioning the portfolio to deliver resilient performance across market cycles.

Offices: Toronto, CA · Berlin, DE · Sydney, AU · Melbourne, AU · Amsterdam, NL

Real estate investmentsasset managementdevelopmentproperty managementoperationsand leasing for healthcare facilitiesmedical office buildingsand life sciences buildingsReal Estate InvestmentHealth Care
View all jobs at Northwest Healthcare Properties REIT

About Northwest Healthcare Properties REIT

LinkedInVisit site

Investing in Healthcare Infrastructure

Industry
Real Estate
Company size
201-500 employees
Founded
2004
Headquarters
Toronto
LinkedIn followers
14,006
Total funding
$738M

Vital Infrastructure (TSX: VITL.UN TO) is an owner and operator of healthcare infrastructure, focused on delivering stable, long-term value through a diversified portfolio of essential healthcare assets. Spanning hospitals, medical office buildings, and specialty healthcare facilities across multiple jurisdictions, Vital partners with high-credit-quality healthcare operators under predominantly long-duration leases that generate resilient cash flows and embedded growth for shareholders. Supported by the essential and growing demand for healthcare services, Vital enhances value through active asset management, disciplined capital allocation, strategic capital recycling, and prudent balance sheet management, positioning the portfolio to deliver resilient performance across market cycles.

Offices: Toronto, CA · Berlin, DE · Sydney, AU · Melbourne, AU · Amsterdam, NL

Real estate investmentsasset managementdevelopmentproperty managementoperationsand leasing for healthcare facilitiesmedical office buildingsand life sciences buildingsReal Estate InvestmentHealth Care
View all jobs at Northwest Healthcare Properties REIT

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