Position Summary The Fire Alarm Service Technician is responsible for installing, testing, troubleshooting, maintaining, and repairing fire alarm systems in commercial, industrial, and institutional environments. This ro…
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Who We Are Norlee Group, Inc. is a multi-trade building systems organization delivering integrated electrical, mechanical, and technology solutions across commercial, industrial, institutional, and specialty markets. As …
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Who We Are Norlee Group, Inc. is a multi-trade building systems organization delivering integrated electrical, mechanical, and technology solutions across commercial, industrial, institutional, and specialty markets. As …
Who we are: Norlee Group, Inc., is a multi-trade building systems organization delivering integrated electrical, mechanical, and technology solutions across commercial, industrial, institutional, and specialty markets. A…
Who We Are Norlee Group, Inc. is a multi-trade building systems organization delivering integrated electrical, mechanical, and technology solutions across commercial, industrial, institutional, and specialty markets. As …
Who we are: Norlee Group, Inc., is a multi-trade building systems organization delivering integrated electrical, mechanical, and technology solutions across commercial, industrial, institutional, and specialty markets. A…
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About Norlee Group Norlee Group, Inc., is a multi-trade building systems organization delivering integrated electrical, mechanical, and technology solutions across commercial, industrial, institutional, and specialty mar…
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Full-time
professional certificate
Posted 26d ago
~40 hrs/week
Responsibilities
Install, test, troubleshoot, and repair fire alarm systems in commercial and industrial environments. Ensure all systems comply with manufacturer requirements, industry standards, and safety codes.
Requirements
Requires experience with fire alarm control panels and the ability to interpret technical diagrams and NFPA codes. A valid driver's license and the physical ability to work in confined spaces or at heights are necessary.
Full job description
Position Summary
The Fire Alarm Service Technician is responsible for installing, testing, troubleshooting, maintaining, and repairing fire alarm systems in commercial, industrial, and institutional environments. This role supports both new construction and service-related projects by ensuring fire alarm systems are installed correctly, function properly, and meet customer expectations and applicable safety standards.
The Fire Alarm Service Technician serves as a technical resource for system installation, inspections, troubleshooting, and repairs. This individual is responsible for identifying system issues, performing corrective actions, documenting completed work, and ensuring all systems operate in compliance with manufacturer requirements, industry standards, and applicable codes.
Essential Duties and Responsibilities
Install, terminate, test, troubleshoot, and repair fire alarm systems and related components.
Install and service fire alarm control panels, notification devices, initiating devices, modules, detectors, and related infrastructure.
Perform system testing, inspections, commissioning, and troubleshooting activities.
Diagnose and resolve fire alarm system issues in both new construction and service environments.
Read and interpret construction drawings, riser diagrams, wiring diagrams, schematics, and fire alarm system documentation.
Perform device installation, wiring, programming support, and system verification.
Identify deficiencies and communicate recommended solutions to customers, project managers, and supervisors.
Complete service reports, inspection documentation, testing records, and project closeout documentation accurately.
Respond to service calls and provide timely technical support in the field.
Communicate professionally with customers, contractors, inspectors, and internal teams.
Maintain compliance with company safety policies, NFPA standards, manufacturer requirements, and local codes.
Perform other duties as assigned.
Competencies
Ensures Accountability
Takes ownership of assigned projects, service calls, and system performance.
Completes work accurately, safely, and according to project requirements.
Maintains proper documentation and follows established processes.
Demonstrates attention to detail and commitment to quality workmanship.
Customer Focus
The Fire Alarm Service Technician demonstrates a strong commitment to customer satisfaction by providing reliable service, clear communication, and professional support. This individual understands customer needs, identifies solutions, and builds trust through responsive service and high-quality workmanship.
Action Oriented
Responds quickly to service needs and changing priorities.
Demonstrates confidence when troubleshooting complex system issues.
Takes initiative to resolve problems and improve system performance.
Maintains professionalism in fast-paced service environments.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below represent the knowledge, skills, and abilities required.
Education and/or Experience
The ideal candidate will have experience installing, servicing, testing, and troubleshooting fire alarm systems in commercial, industrial, or institutional environments.
Preferred qualifications include:
Experience installing, terminating, testing, and troubleshooting fire alarm systems.
Knowledge of fire alarm control panels, notification devices, initiating devices, modules, and related infrastructure.
Ability to read and interpret construction drawings, riser diagrams, wiring diagrams, and fire alarm system documentation.
Understanding of NFPA codes, fire alarm standards, and industry best practices.
Experience performing system inspections, testing, commissioning, and troubleshooting.
Experience with fire alarm manufacturers such as Notifier, Edwards, Siemens, Simplex, Silent Knight, or similar systems.
Manufacturer certifications are preferred but not required.
Ability to independently troubleshoot and resolve system issues in both new construction and service environments.
Experience using testing equipment and diagnostic tools.
Valid driver's license with a clean driving record.
Language, Interpersonal & Leadership Skills
The successful candidate must possess strong verbal and written communication skills and be able to communicate effectively with customers, project managers, inspectors, and team members.
The ability to read and interpret technical documentation, safety procedures, installation manuals, and project specifications is required.
Mathematical Skills
Basic mathematical skills are required, including the ability to perform measurements, calculate material requirements, interpret system layouts, and verify installation requirements.
Computer Skills
Candidates should be comfortable using tablets, smartphones, and electronic work order systems for:
Time entry
Service documentation
Reviewing project drawings
Completing inspection reports
Recording testing results
Accessing technical documentation
Experience with electronic service management software is preferred.
Physical Demands
The physical demands are representative of those required to successfully perform the essential functions of this position.
The employee will regularly:
Stand, walk, climb, kneel, crouch, crawl, and work in confined spaces.
Work from ladders, lifts, rooftops, and elevated structures.
Install and terminate wiring, devices, panels, and equipment.
Lift and carry up to 50 pounds regularly and heavier materials with assistance.
Operate hand tools, power tools, testing equipment, and diagnostic instruments.
Perform repetitive hand movements requiring fine motor skills.
Specific vision requirements include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
This is a field-based position supporting commercial, industrial, and institutional fire alarm projects. Work is performed indoors and outdoors and may include active construction sites, occupied facilities, mechanical rooms, equipment spaces, and elevated work areas.
The position requires the use of personal protective equipment (PPE), adherence to OSHA regulations and company safety standards, and flexibility to work overtime, after-hours service calls, inspections, and emergency response situations as project needs require.
Related keywords
Fire Alarm SystemsNFPANotifierEdwardsSiemensSimplexSilent KnightControl PanelsNotification DevicesInitiating DevicesRiser DiagramsWiring DiagramsOSHAPPECommissioningField Service
Norlee Group is a full-service construction company providing integrated electrical, mechanical, technology, MEP/LV design engineering, and underground infrastructure services. We deliver coordinated, multi-trade solutions that simplify complex projects and improve efficiency from planning through execution. Serving commercial, multifamily, industrial, and infrastructure markets across Florida and the Southeast, Norlee Group partners with clients to deliver high-quality results with safety, performance, and long-term value at the core of every project.
Offices: 4600 Touchton Rd, Building 200, Suite 100, Jacksonville, Florida 32246, US
Business DevelopmentCommunications InfrastructureElectrical Distribution
Norlee Group is a full-service construction company providing integrated electrical, mechanical, technology, MEP/LV design engineering, and underground infrastructure services. We deliver coordinated, multi-trade solutions that simplify complex projects and improve efficiency from planning through execution. Serving commercial, multifamily, industrial, and infrastructure markets across Florida and the Southeast, Norlee Group partners with clients to deliver high-quality results with safety, performance, and long-term value at the core of every project.
Offices: 4600 Touchton Rd, Building 200, Suite 100, Jacksonville, Florida 32246, US
Business DevelopmentCommunications InfrastructureElectrical Distribution