Associate II, Sales Support (Sales Support Specialist)
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· Aftermarket support o Provide support to customers and sales staff in administrative areas such as order processing, customer quotes, sales information management o Prepares reports related to customer inquiries, sales…
Skills: Order Processing, Sales Information Management, Import/Export Documentation, SAP, WMS
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Manufacturing Technician I (Press Attendant) 3rd Shift
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Mid level$1.4B raised
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East Providence, Rhode Island, United States · On-site
Mid level$1.4B raised
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Associate II, Sales Support (Sales Support Specialist)
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Full-time
Posted 25d ago
~40 hrs/week
Responsibilities
Provide comprehensive administrative and logistical support for aftermarket sales, including order processing, customer quotes, and revenue reporting. Manage import/export operations, track shipments, and coordinate legal agreements and NDAs to ensure compliance.
Requirements
The candidate must be able to handle complex logistics operations using systems like SAP and WMS while interfacing with customs brokers. Proficiency in administrative tasks, report preparation, and cross-departmental coordination is required.
Full job description
·Aftermarket support
oProvide support to customers and sales staff in administrative areas such as order processing, customer quotes, sales information management
oPrepares reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns, etc.
oWork with finance team on monthly sales receivable.
oGeneral Sales Administration tasks such as event planning (sales meetings, seminars, etc.), meeting coordination, and occasional assistance with travel.
oMaintain Customer install base, vendor database.
oMaintain AERB portal.
·Agreements and Filing
oAssist Engineers on NDA and route through proper channel for approvals.
oRoute legal agreements to proper channel to ensure compliance and due process.
oDevelop a process to track aging of Distributor and Customer contracts and ensure that all contracts are kept up to date.
·Logisticsupport
o Monitor import/export pre-alerts carefully and start import/export declarations in a timely manner.
oMonitor import/export shipments until the goods arrive at destination.
oTrack urgent shipments and provide timely updates to customers
oEnsure required documentation and system records are completed in a timely manner for all records of import/export shipments.
oResolve problems during daily import operation, such as goods delay/damage claim, etc.
oUtilize Logistics System (such as SAP, WMS) to track information.
oAnalyze Import/Export Data to improve delivery times and reduce costs
oProvide timely and accurate Import/Export Monthly reports for upper management.
oInterface with forwarders/Customs brokers/overseas shippers by the phone and through emails for import tracking.
oOptimize operations procedures to improve efficiency and support continuous improvement.
oCooperate with internal stakeholders from other departments in the company Division to achieve win—win situations.
At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.
Offices: 28601 Clemens Road, Westlake, OH 44145, US · East Providence, Rhode Island, US · Sydney, AU · Sao Paulo , BR · Toronto, CA
powder coating liquid paintingplastic extrusion injection moldingfluid dispensingadhesive dispensingfluid managementbondingsealingtest and inspectionmeasurement and controltreating and curing
At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.
Offices: 28601 Clemens Road, Westlake, OH 44145, US · East Providence, Rhode Island, US · Sydney, AU · Sao Paulo , BR · Toronto, CA
powder coating liquid paintingplastic extrusion injection moldingfluid dispensingadhesive dispensingfluid managementbondingsealingtest and inspectionmeasurement and controltreating and curing