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$975/hr–$1k
Full-time
Fully Paid Initial Training, Structured Onboarding Process, Relocation Package, Multicultural Work Environment, Professional Development Opportunities
Posted 51d ago
~40 hrs/week
Dutch
Responsibilities
Handle incoming customer inquiries via phone, email, and live chat while providing professional support. Analyze problems to provide result-oriented solutions and maintain accurate customer data in CRM systems.
Requirements
Requires native or C1/C2 level Dutch and at least B1 level English. Candidates must possess an EU passport or a valid Portuguese work permit and be willing to relocate to Portugal.
Full job description
Job Title: Customer Service Representative – Nederlandstalig
Location: Portugal
Over de Functie:
Gezien onze sterke internationale groei zijn wij momenteel op zoek naar enthousiaste Nederlandstalige Customer Service Representatives voor onze bedrijfslocatie in Portugal. In deze rol bent u de belangrijkste schakel met onze wereldwijde gebruikers, waarbij u zorgt voor een vlekkeloze service en professionele ondersteuning. Specifieke ervaring in deze sector is niet vereist; wij bieden een volledig doorbetaald trainingsprogramma om u optimaal voor te bereiden op succes.
Uw Dagelijkse Taken:
Het vlot und accuraat beantwoorden van inkomende klantvragen via telefoon, e-mail en live chat.
Het bieden van hoogwaardige, vriendelijke en professionele ondersteuning tijdens elk klantcontact.
Het analyseren van problemen om duidelijke en resultaatgerichte oplossingen aan te dragen.
Het systematisch registreren en bijwerken van klantgegevens in onze interne CRM-systemen.
Het behalen van de afgesproken operationele doelstellingen en kwaliteits-KPI's van het team.
Schakelen met internationale collega's om complexere escalaties snel op te lossen.
Jouw Profiel:
Uitstekende beheersing van de Nederlandse taal op moedertaal- of C1/C2-niveau.
Minstens een B1-niveau in het Engels voor intern systeemgebruik en trainingen.
De duidelijke bereidheid om te wonen en uw carrière op te bouwen in Portugal.
Een betrouwbare, proactieve instelling met de motivatie om nieuwe bedrijfsprocessen snel te leren.
Comfortabel werken in een diverse, multiculturele en dynamische kantooromgeving.
Cruciaal: In het bezit van een EU-paspoort oder een reeds geldige werkvergunning voor Portugal.
Arbeidsvoorwaarden & Voordelen:
Salaris: Een bruto maandsalaris variërend van € 975 tot € 1200.
Volledig vergoede initiële training en een gestructureerd inwerktraject voor een vliegende start.
Een jonge, dynamische werksfeer binnen een multicultureel team.
Kansen om waardevolle zakelijke communicatievaardigheden te ontwikkelen voor de toekomst.
Relocatiepakket: Uitgebreide ondersteuning bij uw verhuizing naar Portugal. De specifieke details en voordelen worden tijdens het sollicitatiegesprek uitgebreid toegelicht.