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Full-Time Shelter Counselor

Seattle, Washington, United States · On-site

Mid level

Hours: 8pm to 8:30am- three shifts per week, plus 1 meeting per week (37.5-40-hour work week). Consistent weekly schedule that includes a weekend shift. CURRENT SHIFTS FOR THIS POSITION: Friday, Saturday and Wednesday Ne…

Skills: Crisis De-escalation, Case Management, HMIS Data Entry, Trauma Informed Care, Collaborative Problem Solving

New Horizons logo

Full-Time Shelter Counselor

New Horizons

Seattle, Washington, United States • On-site

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Mid level

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  • Full-time
  • Paid Time Off, Paid Holidays, 403(b) Retirement Plan, Employer Match, Employee Assistance Program, Commuter Assistance Program
  • Posted 19d ago
  • ~40 hrs/week

Responsibilities

Lead nightly operations of the shelter, including guest intake, meal service, and enforcement of safety protocols. Provide consistent support and engagement for young adults experiencing homelessness while managing administrative data in HMIS.

Requirements

Requires at least one year of experience working with young adults in social services or education settings. Must be able to work three regular overnight shifts per week and be proficient in a PC environment.

Full job description

Hours: 8pm to 8:30am- three shifts per week, plus 1 meeting per week (37.5-40-hour work week).

Consistent weekly schedule that includes a weekend shift.

CURRENT SHIFTS FOR THIS POSITION: Friday, Saturday and Wednesday

New Horizons is looking for a full-time Shelter Counselor to engage with young people experiencing homelessness between the ages of 18 and 25.



Who we are looking for: This is an excellent job for someone who has a passion for providing direct service to young adults experiencing homelessness.

We are looking for someone who is collaborative, reliable, safe, patient, and resourceful.

What you would do: Shelter counselors lead the nightly operations of the Nest on 3rd.

Full-time shelter counselors play the important role of providing consistency and predictability of presence for those who stay at New Horizons.

The Shelter Counselor engages with young people across the spectrum of religious and spiritual beliefs, race, ethnicity, culture, sexual orientation and gender.

Primary Responsibilities

Shelter operations

  • Prepare shelter for opening at 9 pm
  • Engage in nightly pre-brief huddle with other shelter staff
  • Welcome shelter guests inside, manage waitlist/roster, conduct new intakes as needed
  • Prep and/or serve meals as needed
  • Oversee chores, laundry, shower access, and lockers
  • Enforce shelter expectations throughout the night, de-escalate conflicts, and respond to emergencies according to policies/protocols
  • Close shelter, exit guests, and ensure space is clean and ready for the next programs
  • Conduct shift debrief

Administrative duties

  • Enter and manage data in HMIS
  • Conduct program intakes and make referrals as needed
  • Complete nightly communication logs, notes, and reports

Safety

  • Enforce all shelter expectations; administer consequences (bars) as necessary
  • Remain alert and active throughout the shift – provide presence, reassurance, and support to guests
  • Ensure all policies and protocols related to safety are enforced consistently
  • Ensure timely communication (in person and by email, text, and or/phone) with team members, shelter coordinator, manager, and director as needed
  • Stay up to date with new policies, procedures, equipment, and systems
  • Attend weekly Direct Service Team meetings, as assigned

Other duties

  • Attend regular staff meetings and trainings
  • Provide staff coverage to Nest on 3rd shelter at New Horizons, as assigned
  • Support special events
  • Support the overall goals and mission of the Direct Service department, shelter program, and organization
  • Other duties as assigned

Required Knowledge, Skills & Abilities

  • Min 1 year experience working with young adults in social services/education setting
  • Demonstrated experience with teamwork, and a willingness to engage in collaborative problem solving
  • Proficient within the PC environment including Word, Excel, and Outlook
  • Ability to reliably work three regular overnight shifts (8pm – 8:30am) per week

Preferred Knowledge, Skills & Abilities

  • Experience with overnight/shelter/residential programs
  • Understanding of Trauma Informed Care

Wage: $25 per hour plus benefits

Benefits include:

  • 25 Paid Time Off (PTO) days per year (prorated from first day of employment)
  • Six (6) paid holidays each year - New Year's Day, Memorial Day, Juneteenth, Thanksgiving Day, Christmas Eve and Christmas Day
  • Eligibility for 403(b)-retirement plan with a 2% employer match after 250 hours of employment
  • Employee Assistance Program
  • Commuter Assistance Program ($50 per month for parking or transit)
  • New Horizons paid medical, dental, vision plan premiums (if selecting employee-only plan, $0 paycheck deduction)

New Horizons is an equal opportunity employer and qualified applicants from all cultures and communities are encouraged to apply, especially people of color, members of the LGBTQIA+ community and people with lived experience.

Related keywords

HomelessnessSocial ServicesShelter OperationsTrauma Informed CareHMISYouth ServicesCrisis InterventionDirect ServiceIntakeDe-escalation

About New Horizons

LinkedInVisit site

We partner with Seattle's street youth on their journey by providing resources, relationships, and basic services.

Industry
Civic and Social Organizations
Company size
11-50 employees
Founded
1978
Headquarters
Seattle, Washington
LinkedIn followers
499

We partner with Seattle's street youth on their journey toward a sustainable future. Programs include drop-in (eight times a week), case management, life skills, job training, mentorship, advocacy, outreach, and more!

Offices: 2709 3rd Ave, Seattle, Washington 98121, US · P.O. Box 2801, Seattle, WA 98111, US · 2709 3rd Ave, Seattle, wa 98121, US

View all jobs at New Horizons

About New Horizons

LinkedInVisit site

We partner with Seattle's street youth on their journey by providing resources, relationships, and basic services.

Industry
Civic and Social Organizations
Company size
11-50 employees
Founded
1978
Headquarters
Seattle, Washington
LinkedIn followers
499

We partner with Seattle's street youth on their journey toward a sustainable future. Programs include drop-in (eight times a week), case management, life skills, job training, mentorship, advocacy, outreach, and more!

Offices: 2709 3rd Ave, Seattle, Washington 98121, US · P.O. Box 2801, Seattle, WA 98111, US · 2709 3rd Ave, Seattle, wa 98121, US

View all jobs at New Horizons

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