Jobs at NetBrain Technologies Inc. (Now Hiring) — 3 open

What We Need

The Customer Success Engineer (Digital Customer Success Manager) is a key member of the post-sales organization. You have a networking background and an understanding of troubleshooting in mission-critical environments. You have a strong interest in customer-facing roles, listening to customers and persevering to help them achieve goals with NetBrain automation.

 

What You’ll Do

• Own a portfolio of assigned enterprise customer accounts post-sale, serving as their primary technical point of contact for NetBrain adoption and value realization.
• Develop and execute joint customer success plans with clearly defined milestones, adoption goals, and measurable business outcomes. (Remove, Develop and execute customer success plans with customers.)
• Conduct regular business reviews (QBRs/EBRs) with customer stakeholders at both technical and executive levels.
• Directly help customers achieve automation value/use cases with NetBrain.
• Partner with Services, Support, and R&D organizations to ensure customer adoption of automation.
• Scaled Customer Success: Leverage digital/tech-touch approaches including webinars, reusable assets, and automation playbooks. Use Customer Success tools (e.g., Gainsight) to manage and scale engagement.
• Work with Customer Success tools to deliver low-touch/tech-touch methods to interact with customers.
• Train and coach customers through successful onboarding and ongoing usage.
• Collaborate with Sales on accounts to identify expansion opportunities.

 

Who You Are

• 4–6 years of experience in networking, customer success, or post-sales roles, with at least 2 years in a customer-facing capacity (Support Engineer, Post-Sale Engineer, Technical Project Management, or Delivery Manager)
• Proficiency in enterprise networking fundamentals: routing & switching (BGP, OSPF, VLANs), network troubleshooting, and familiarity with monitoring tools (Wireshark, SNMP, etc.)
• Bachelor's degree in Computer Science, Engineering, or equivalent
• Excellent written and verbal communication skills, including the ability to explain complex technical concepts to non-technical audiences
• Proven ability to manage multiple enterprise customers simultaneously, meet deadlines, and drive outcomes independently
• Must possess a sense of proactivity and urgency in working with customers and meeting deadlines
• Background in a customer facing technical role including but not limited to pre-sales/solutions engineering, demo engineering, technical account management, technical customer success management