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Jobs at AirLife (Now Hiring) — 22 open

AirLife logoAirLife

Dispute Resolution Supervisor

Deerfield, Illinois, United States · Remote OK

Senior

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Dispute Resolution, Claims Management, Team Leadership, ERP Systems, Data Analysis

AirLife logoAirLife

Territory Sales Manager - Los Angeles, CA

United States · On-site

$118k–$124k/yr

Senior

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Value-Based Selling, Account Management, Medical Sales, Clinical Knowledge, Negotiation

AirLife logoAirLife

Warehouse Associate

Glendale, Arizona, United States · On-site

Mid level

AirLife is hiring 2 Reach Truck Operators for 1st shift from 5am - 1:30pm in our Litchfield Park, temperature controlled facility. Must have reach experience, and dock stocker experience would be a plus. COMPANY DESCRIPT…

Skills: Reach Truck Operation, Dock Stocking, FedEx Ship Manager, UPS Worldship, Packing Methods

AirLife logoAirLife

Warehouse Associate

El Paso County, Texas, United States · On-site

Mid level

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Packing Methods, FedEx Ship Manager, UPS Worldship, Freight Carrier Software, Scanner Operation

AirLife logoAirLife

Implementation Manager

United States · Remote OK

Senior

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Implementation Planning, Data Analysis, Project Management, Salesforce.com, Microsoft Excel

AirLife logoAirLife

Commercial Sales Support Specialist

Grand Rapids, Michigan, United States · On-site

Entry level

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Analytical Skills, Negotiation, Written Communication, Oral Communication, Organizational Skills

AirLife logoAirLife

Inbound Lead

Glendale, Arizona, United States · On-site

Mid level

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Team Leadership, Inventory Management, Warehouse Management System (WMS), Forklift Operation, Microsoft Excel

AirLife logoAirLife

Quality Control Inspector

Glendale, Arizona, United States · On-site

Mid level

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Quality Control, Engineering Drawing Interpretation, Calipers, Micrometers, Gages

AirLife logoAirLife

Clinical Manager - Northeast

United States · On-site

$118k/yr

Senior+

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Clinician Product Training, Product Evaluation, Medical Writing, Public Speaking, Presentation Skills

AirLife logoAirLife

Clinical Manager - California

United States · On-site

$118k/yr

Senior+

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Clinician Product Training, Product Evaluation, Medical Writing, Public Speaking, Presentation Skills

AirLife logoAirLife

Clinical Manager - Denver, Kansas City, Oklahoma City

United States · On-site

$118k/yr

Senior+

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Clinician Product Training, Product Evaluation, Medical Writing, Public Speaking, Critical Care

AirLife logoAirLife

Clinical Manager - Florida

United States · On-site

$118k/yr

Senior+

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Clinician Product Training, Product Evaluation, Medical Writing, Public Speaking, Presentation Skills

AirLife logoAirLife

Territory Sales Manager - Indianapolis, IN

United States · On-site

Senior

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Value-Based Selling, Account Management, Clinical Selling, Sales Forecasting, Negotiation

AirLife logoAirLife

Territory Sales Manager - Portland, OR

United States · On-site

Senior

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Value-Based Selling, Account Management, Clinical Selling, Sales Forecasting, Negotiation

AirLife logoAirLife

Territory Sales Manager - Milwaukee, WI

United States · On-site

Senior

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Value-Based Selling, Account Management, Clinical Selling, Sales Forecasting, Negotiation

AirLife logoAirLife

Territory Sales Manager - Columbus, OH

United States · On-site

Senior

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Value-Based Selling, Account Management, Clinical Selling, Sales Forecasting, Negotiation

AirLife logoAirLife

Territory Sales Manager - Cleveland, OH

United States · On-site

Senior

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Value-Based Selling, Account Management, Clinical Selling, Sales Forecasting, Negotiation

AirLife logoAirLife

Territory Sales Manager - Baltimore, MD

United States · On-site

Senior

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Value-Based Selling, Account Management, Clinical Selling, Sales Forecasting, Negotiation

AirLife logoAirLife

Territory Sales Manager - Albany, NY

United States · On-site

Senior

COMPANY DESCRIPTION At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve…

Skills: Value-Based Selling, Account Management, Medical Sales, Clinical Knowledge, Negotiation

AirLife logoAirLife

Area Sales Director - Northeast

United States · Remote OK

Senior

Company Summary At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, in…

Skills: Sales Management, Consultative Selling, Pipeline Management, C-Level Interaction, Clinical Training

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Dispute Resolution Supervisor

AirLife

Deerfield, Illinois, United States • Remote OK

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Senior

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  • Full-time
  • bachelor degree
  • Posted 4d ago
  • ~40 hrs/week
  • Remote in Deerfield, Illinois, United States, Grand Rapids, Michigan, United States

Responsibilities

Supervise a team of Dispute Analysts to resolve customer claims regarding shipment discrepancies, damages, and invoice errors. Coordinate with cross-functional teams to identify root causes of disputes and implement process improvements to reduce claim volume.

Requirements

Requires a Bachelor's degree in business, finance, or supply chain and over 5 years of experience in claims or supply chain operations, including 2+ years of leadership. Proficiency in ERP systems and advanced Microsoft Excel skills are essential.

Full job description

COMPANY DESCRIPTION 

At AirLife, we are dedicated to improving the quality of every breath. Excellence with Every Breath is not just a tag line, but the way we work and take care of our customers. With a mindset to evolve, innovate, and grow, we are a premier manufacturer of the highest-quality and market-leading breathing consumables. This growth philosophy has positioned us to increase our global footprint and business reach, impacting even more people around the world. Our expanding family of the most trusted brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind. Collective expertise allows us to provide quality products and experiences to our patients, customers, and our people. Our values of Customer first, Differentiate with our People, Bias for Action, Continuous Improvement and Accountability define who we are and how we work. Join us! 

POSITION SUMMARY

The Disputes Resolution Supervisor plays a crucial role in managing and resolving customer disputes that arise from order and shipment discrepancies. This position is responsible for investigating claims, gathering relevant information, and facilitating communication between parties to reach a satisfactory resolution. The ultimate goal is to ensure that disputes are handled efficiently and effectively, minimizing potential risks to the organization. By maintaining accurate records and providing timely updates, the Dispute Resolution Supervisor contributes to the overall integrity and reputation of the organization. This role requires a keen attention to detail and strong problem-solving skills to navigate complex situations and deliver positive outcomes.

POSITION QUALIFICATIONS 

The specific minimum competencies needed to perform the essential duties of the job include knowledge, skills, abilities, level of education, and experience necessary for successful performance. These competencies are generally demonstrated through specific service, education, or training. 

Knowledge:

  • Demonstrated command of shortage, damage, returns, and invoice-discrepancy claim processes, including carrier and vendor chargeback procedures. 
  • Strong analytical and reconciliation skills; comfortable working with large data sets and ERP/claims platforms.

Skills and Abilities:

  • Excellent written and verbal communication; able to document decisions clearly and present to customers and leadership.
  • Experience with ERP systems such as SalesPad, MS Dynamics Great Plains, SAP
  • Intermediate Microsoft skills is required (Excel-Pivot Tables, VLOOKUP/XLOOKUP)
  • Strong organization skills and ability to maintain accurate records are required.
  • Self-directed and dependable in a fully remote environment, with a quiet dedicated workspace and reliable connectivity.

Level of Experience:

  • 5+ years of experience in claims, dispute resolution, deductions, or supply chain operations, including 2+ years leading or supervising a team is preferred.

Level of Education:

  • Bachelor's degree in supply chain, business, finance, or a related field — or equivalent combination of education and experience.

Travel:

  • As the business needs. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Supervise a team of 5+ Dispute Analysts and Specialists, owning hiring, onboarding, coaching, performance reviews, and day-to-day workload balancing.
  • Set individual and team goals for case throughput, resolution quality, and recovery rate; monitor queues to ensure claims are worked within defined service-level targets.
  • Build capability across the team through structured training on dispute types, customer contractual obligations, warehouse policies, and carrier terms.
  • Oversee end-to-end investigation of claims stemming from shipment shortages, damaged product, returned goods, customer ordering errors and invoice discrepancies, ensuring each case is substantiated with the right documentation.
  • Reconcile proof-of-delivery, packing lists, bills of lading, and invoices to establish accountability among carriers, suppliers, and internal warehouse teams.
  • Negotiate resolutions with carriers and vendors, pursuing credits, replacements, and chargebacks while preserving key commercial relationships.
  • Define and document standard operating procedures, escalation paths, and approval thresholds for each dispute category.
  • Serve as the escalation point for contested or executive-visible claims and coordinate resolution with legal, finance, and account management as needed.
  • Identify recurring dispute drivers and partner with operations, customer service, accounts receivable and quality teams to eliminate root causes and reduce future claim volume.
  • Act as the primary liaison between the dispute team and warehouse operations, transportation, accounts payable/receivable, and customer service.
  • Own weekly and monthly reporting on open claims, cycle time, recovery dollars, and write-offs; surface risks and opportunities to leadership.
  • Maintain accurate case records in the claims/ERP system and ensure data integrity for audit and financial close.
  • Identify and implement process improvements to enhance operational efficiency and reduce manual errors, ensuring all activities comply with company policies and accounting standards
  • Other duties as required

OTHER RESPONSIBILITIES 

  • Focus on achieving our Company mission. 
  • Demonstrate accuracy and thoroughness in daily work; look for ways to improve and promote quality & safety. 
  • Inspire the trust of others; treat people with respect and dignity and embrace the value of diversity.
  • Use time efficiently; perform job accurately, thoroughly, and conserve Company resources to improve profits.
  • Contribute to building and maintaining a positive team environment.
  • Assure all policies and guidelines are implemented and followed.
  • Open to fully collaborate with other implementation specialists in developing a robust implementation team.

QUALITY POLICY

At AirLife, Quality is our promise. It is our commitment to customer satisfaction and our dedication to product excellence in an evolving global healthcare market. This promise is kept through a continuously improving and effective Quality Management System and compliance to Regulatory Requirements. 

DEIA STATEMENT 

At AirLife, we are committed to building a diverse workforce and an inclusive workplace that reflects the communities and customers we serve. We believe our philosophy on Diversity, Equity, Inclusion, and Advancement (DEIA) encourages excellence and equips us to serve an evolving global marketplace. 

Related keywords

SalesPadMS Dynamics Great PlainsSAPPivot TablesVLOOKUPXLOOKUPChargebacksProof-of-DeliveryBills of LadingSupply ChainAccounts ReceivableAccounts PayableRoot Cause AnalysisSOPHealthcare Manufacturing

About AirLife

LinkedInVisit site

Excellence with Every Breath

Industry
Medical Equipment Manufacturing
Company size
5,001-10,000 employees
Founded
1981
Headquarters
Grand Rapids, Michigan
LinkedIn followers
16,215

AirLife is the global leader in consumable breathing products, specializing in respiratory care, anesthesia, and patient monitoring solutions. AirLife has brought together the most trusted brands in anesthesia and respiratory care, such as SunMed, Salter Labs, Ventlab, Ethox Medical, Westmed, Vital Signs and Ballard. Our family of brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind.

Offices: 2710 Northridge Dr NW, Grand Rapids, Michigan 49544, US

AnesthesiaRespiratoryDiagnosticsResuscitationOxygen DeliveryMedical DevicesAnesthesiologyHome CareAirway ManagementPatient Monitoring
View all jobs at AirLife

About AirLife

LinkedInVisit site

Excellence with Every Breath

Industry
Medical Equipment Manufacturing
Company size
5,001-10,000 employees
Founded
1981
Headquarters
Grand Rapids, Michigan
LinkedIn followers
16,215

AirLife is the global leader in consumable breathing products, specializing in respiratory care, anesthesia, and patient monitoring solutions. AirLife has brought together the most trusted brands in anesthesia and respiratory care, such as SunMed, Salter Labs, Ventlab, Ethox Medical, Westmed, Vital Signs and Ballard. Our family of brands offers a product portfolio that spans the continuum of care from first responder to home care, with safety, patient comfort, and clinical performance in mind.

Offices: 2710 Northridge Dr NW, Grand Rapids, Michigan 49544, US

AnesthesiaRespiratoryDiagnosticsResuscitationOxygen DeliveryMedical DevicesAnesthesiologyHome CareAirway ManagementPatient Monitoring
View all jobs at AirLife

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