أخصائي خدمة العملاء العمليات الادارة المراكز اللوجيستة القسم مدير العمليات / مشرف العمليات التبعية الإدارية ملخص الوظيفة: يتولى أخصائي خدمة العملاء مسؤولية تقديم الدعم والمساعدة للعملاء داخل المنظومة، والرد على استفسارات…
Skills: Customer service, Communication skills, Problem solving, Time management, Teamwork
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Skills: C#, .NET Core, ASP.NET Core Web API, React, TypeScript
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Job Summary: The Senior Financial Analyst reports to the FRP & Budgeting Section Head/Senior Manager and is responsible for executing advanced financial reporting, planning, and budgeting activities across all projects a…
Skills: Financial Modeling, Forecasting, Budgeting, Variance Analysis, SAP
About us: At MTS (Misr Technology Services), we aren't just building software; we are building the digital backbone of Egypt’s global trade. As the architects behind Nafeza, Egypt’s National Single Window for Foreign Tra…
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Full-time
bachelor degree
Posted 1d ago
Apply by Nov 9
~40 hrs/week
Arabic
Responsibilities
The customer service specialist is responsible for providing support to clients, handling inquiries, and resolving complaints within the Nafeza system. They also coordinate with operational teams to ensure efficient order processing and service quality.
Requirements
Candidates must hold a university degree and have at least one year of experience in customer service. Preference is given to those with background in logistics or customs and familiarity with the Nafeza system.
Full job description
أخصائي خدمة العملاء
العمليات
الادارة
المراكز اللوجيستة
القسم
مدير العمليات / مشرف العمليات
التبعية الإدارية
ملخص الوظيفة:
يتولى أخصائي خدمة العملاء مسؤولية تقديم الدعم والمساعدة للعملاء داخل المنظومة، والرد على استفساراتهم، والتعامل مع الشكاوى والطلبات المختلفة بكفاءة واحترافية، بما يضمن تحقيق رضا العملاء وتحسين جودة الخدمة المقدمة داخل منظومة "نافذة".
المسؤوليات الرئيسية:
أولاً: خدمة العملاء
استقبال استفسارات العملاء والرد عليها بشكل مهني واحترافي.
توجيه العملاء وفقًا لطبيعة الطلب أو الخدمة المطلوبة.
تقديم الدعم للعملاء فيما يتعلق بالإجراءات الجمركية ونظام "نافذة".
مساعدة العملاء في إنشاء الحسابات أو إدخال البيانات المطلوبة.
ثانيًا: إدارة الطلبات
استقبال طلبات العملاء ومراجعتها والتأكد من استيفائها.
تسجيل الطلبات على النظام ومتابعة حالتها.
التنسيق مع الأقسام المختلفة لضمان تنفيذ الطلبات بكفاءة.
ثالثًا: إدارة الشكاوى
استقبال الشكاوى وتسجيلها بدقة.
متابعة الشكاوى حتى يتم حلها بشكل كامل.
تصعيد المشكلات التي تتطلب تدخلًا إداريًا.
رابعًا: التنسيق والدعم
التنسيق مع فرق العمليات (الإدراج، المسح الضوئي، المراسلات).
التعاون مع الدعم الفني لحل المشكلات التقنية.
تقديم الدعم اللازم لضمان استمرارية العمل بكفاءة.
خامسًا: تحسين الخدمة
المساهمة في تحسين تجربة العملاء من خلال تقديم المقترحات.
Misr Technology Services (MTS) has been established as an Egyptian joint stock company. The shareholders’ structure consists of the “Ministry of Finance”, the Egyptian Company for the Management of Financial Facilities “eFinance”, the “National Investment Bank”, the “Egyptian Company for Investment Projects”, and “Amiral Management Corporation”. MTS is the technical arm of the Ministry of Finance in the field of customs and its relationship with taxes.
Misr Technology Services (MTS) was awarded a contract with the Ministry of Finance to “enhance the current trade across borders system in Egypt using “Single Window” concept”. The project was code named “NAFEZA”.
NAFEZA System is a platform upon which an integrated set of business applications operates to automate & orchestrate import/export/transit cargo clearance activities from cargo arrival to cargo clearance using a “Single Window” concept. With the project extension to implement “Advance Cargo Information“ concept to control the importation process prior to loading shipments from the countries of export, NAFEZA System currently controls the importation process end-to-end.
In this regard, NAFEZA System represents the single point facility for Egyptian importers, exporters, brokers, shipping lines, and freight forwarders (Trade Community) to submit electronic data/documents and/or lodge data to Customs remotely in a secure manner. It also represents the only façade for communication between the Trade Community and the designated government authorities operating inside and/or outside the port (Government). This is achieved using online services on NAFEZA portal. Furthermore, NAFEZA provides customers services through a network of Logistic Services Centers which MTS established at the ports.
Offices: 29 Farid Street, Heliopoli, Heliopolis, Cairo, Cairo 11341, EG · MTS company Building, Beside Goods Village - Cairo International Airport, Cairo, Cairo, EG · 4 Tayaran Street Beside Sonesta Hotle,, Customs Building, Third floor, Cairo, Cairo, EG · Al Wafaa Wa Alamal, Free Zone, Embassies District, Nasr City, Cairo, Cairo, EG · Elbahrya Street, Logistics Building, Alexandria Port, Alexandria, EG
LogisticsSystems IntegrationCustoms Information SystemsPorts Management Information SystemsControl Agencies Information SystemsBusiness Intelligence Systemsand On-line Trade & Transport ServicesLogisticsStock ExchangesInformation Services
Misr Technology Services (MTS) has been established as an Egyptian joint stock company. The shareholders’ structure consists of the “Ministry of Finance”, the Egyptian Company for the Management of Financial Facilities “eFinance”, the “National Investment Bank”, the “Egyptian Company for Investment Projects”, and “Amiral Management Corporation”. MTS is the technical arm of the Ministry of Finance in the field of customs and its relationship with taxes.
Misr Technology Services (MTS) was awarded a contract with the Ministry of Finance to “enhance the current trade across borders system in Egypt using “Single Window” concept”. The project was code named “NAFEZA”.
NAFEZA System is a platform upon which an integrated set of business applications operates to automate & orchestrate import/export/transit cargo clearance activities from cargo arrival to cargo clearance using a “Single Window” concept. With the project extension to implement “Advance Cargo Information“ concept to control the importation process prior to loading shipments from the countries of export, NAFEZA System currently controls the importation process end-to-end.
In this regard, NAFEZA System represents the single point facility for Egyptian importers, exporters, brokers, shipping lines, and freight forwarders (Trade Community) to submit electronic data/documents and/or lodge data to Customs remotely in a secure manner. It also represents the only façade for communication between the Trade Community and the designated government authorities operating inside and/or outside the port (Government). This is achieved using online services on NAFEZA portal. Furthermore, NAFEZA provides customers services through a network of Logistic Services Centers which MTS established at the ports.
Offices: 29 Farid Street, Heliopoli, Heliopolis, Cairo, Cairo 11341, EG · MTS company Building, Beside Goods Village - Cairo International Airport, Cairo, Cairo, EG · 4 Tayaran Street Beside Sonesta Hotle,, Customs Building, Third floor, Cairo, Cairo, EG · Al Wafaa Wa Alamal, Free Zone, Embassies District, Nasr City, Cairo, Cairo, EG · Elbahrya Street, Logistics Building, Alexandria Port, Alexandria, EG
LogisticsSystems IntegrationCustoms Information SystemsPorts Management Information SystemsControl Agencies Information SystemsBusiness Intelligence Systemsand On-line Trade & Transport ServicesLogisticsStock ExchangesInformation Services