Rahway, New Jersey, United States · Hybrid
$256k–$403k/yr
Job Description The Executive Director, Direct-to-Patient Platform, owns the day-to-day operating model for the Direct-to-Patient (DTP) Platform vertical, including DTP fulfillment, telehealth integration, specialty phar…
Skills: Operating Model Design, Vendor Governance, Performance Management, Direct-to-Patient Fulfillment, Telehealth Integration
Rahway, New Jersey, United States · Hybrid
$191k–$300k/yr
Job Description The Quantitative Pharmacology and Pharmacometrics (QP2) department drives model-informed drug discovery and development (MIDD) to routinely enable efficient drug discovery/development and/or regulatory de…
Skills: Pharmacometrics, Artificial Intelligence, Machine Learning, Drug Development, Pharmacokinetics
Durham, North Carolina, United States · Hybrid
$117k–$184k/yr
Job Description At our company, we aspire to be the premier research-intensive biopharmaceutical company. We're at the forefront of research to deliver innovative health solutions that advance the prevention and treatmen…
Skills: Automation Engineering, Emerson DeltaV, Allen Bradley PLC, GMP Compliance, SDLC
Prague, Prague, Czechia · Hybrid
Job Description As part of the AI Execution function, the AI Data & Analytics Engineer sits at the intersection of data engineering, business intelligence, and Generative AI strategy. You will be responsible for building…
Skills: Python, Power BI, Data Engineering, API Integration, Generative AI
Munich, Bavaria, Germany · Hybrid
Job Description As AI Innovation Lead (m/f/d), you will define and lead the artificial intelligence strategy for our Germany business. Working across multiple therapeutic areas, franchises, and commercial functions, you …
Skills: Artificial Intelligence, Data Science, Machine Learning, Generative AI, Strategic Planning
Rahway, New Jersey, United States · Hybrid
$117k–$184k/yr
Job Description Global Project and Alliance Management (GPAM) is part of the Research and Development organization at our Company, which is also referred to as our Company's Research Laboratories. GPAM is comprised of Pr…
Skills: Project management, Cross-functional leadership, Strategic planning, Risk management, Stakeholder management
Upper Gwynedd Township, Pennsylvania, United States · Hybrid
$96k–$151k/yr
Job Description Position Description Within the dynamic environment of Nonclinical Drug Safety (NDS), a Specialist in Information Management works with internal scientific staff and across our Research & Development Divi…
Skills: Veeva Vault, API Calls, Document Lifecycle Management, LLM Evaluation, Python
Munich, Bavaria, Germany · Remote OK
Job Description Zur Verstärkung unseres Teams suchen wir einen engagierten, innovativen Farm Consultant (m/w/d) mit dem Schwerpunkt auf intradermalem Impfen mittels unseres IDAL-Geräts. Ziel ist der strategische Auf- und…
Skills: Account Management, Sales Strategy, Customer Relationship Management, Livestock Production, Animal Health
Upper Gwynedd Township, Pennsylvania, United States · On-site
$117k–$184k/yr
Job Description Our Scientists and Engineers support internal development and internal/external manufacturing operations to remain operational, continuously improve, and innovate. With our extensive range of facilities a…
Skills: Biological Engineering, Biomedical Engineering, Bioreactors, Cell Cultures, Cell Line Development
Upper Gwynedd Township, Pennsylvania, United States · On-site
$117k–$184k/yr
Job Description Our Scientists and Engineers support internal development and internal/external manufacturing operations to remain operational, continuously improve, and innovate. With our extensive range of facilities a…
Skills: Biological Engineering, Bioreactors, Cell Culture, Cell Line Development, cGMP Regulations
Upper Gwynedd Township, Pennsylvania, United States · Hybrid
$106k–$167k/yr
Job Description We are excited to announce a fantastic opportunity for an IT/OT Infrastructure Operations Engineer/Specialist. At our company, we are committed to delivering innovative health solutions that advance the p…
Skills: Windows Server Administration, Virtualization, VMware, Active Directory, ITIL
Stockholm, Sweden · Hybrid
Job Description The position The CRM & SFE Specialist owns the CRM and Sales Force Effectiveness (SFE) capability and associated ways of working, including governance, standards, and adoption. The role is accountable for…
Skills: CRM Administration, Sales Force Effectiveness, Data Governance, Stakeholder Management, Omnichannel Engagement
Sofia, Sofia-City, Bulgaria · On-site
Job Description Join a global leader in biopharmaceutical innovation We aspire to be the premier research-intensive biopharmaceutical company, advancing science to deliver innovative health solutions that help prevent an…
Skills: Account Management, Customer Needs Analysis, Sales Process Management, Sales Strategy Development, Sales Target Achievement
Beijing, Beijing, China · On-site
Job Description Clinical and Regulatory Strategy Development o Drive the clinical development, expand portfolio, and speed up registration o Get alignments with Global PDT and obtain CDRC/LDRC endorsement. o Execution cl…
Skills: Clinical Research, Clinical Development, Protocol Development, Regulatory Affairs, Clinical Documentation
Carlow, Leinster, Ireland · Hybrid
$173k–$273k/yr
Job Description The Development and Commercialization Team (DCT) leader is accountable for delivering a fully integrated stage-appropriate CMC development and commercialization strategy which yields the target commercial…
Skills: Biologics development, CMC strategy, Commercialization, Tech transfer, Regulatory compliance
Rahway, New Jersey, United States · On-site
$106k–$167k/yr
Job Description Our Company is a global biopharmaceutical leader with a portfolio of prescription medicines, oncology, vaccines, and animal health products. We are driven by our purpose to develop and deliver innovative …
Skills: Electrical Engineering, Low Voltage Systems, Facility Management, Emergency Power Systems, Project Management
Greene County, North Carolina, United States · Remote OK
$142k–$224k/yr
Job Description Grow and accelerate your career with our Oncology Sales organization and join a team that’s driven to make an impact on cancer patients. We take a customer-centric approach by leveraging emerging digital …
Skills: Oncology, Pharmaceutical sales, Sales, Account management, Relationship building
Shanghai, Shanghai, China · On-site
Job Description 市场洞察及数据分析：敏锐的市场洞察及外部数据分析能力从而敏锐识别外部机会点，发现竞争区隔点及行业趋势 品牌策略规划：制定清晰的业务计划，基于目标市场设定财务预测和增长战略，定义关键绩效指标并实施有效的策略以实现可持续增长。 机遇识别：基于对市场的洞察和未来趋势的判断，识别市场的机遇和商业模式，确定潜在的业务增长领域并敏捷地制定策略。 产品管线生命周期管理：通过品牌直接协同及策略侧重点改善产品组合生命周期管…
Skills: Market Research, Business Planning, Marketing Strategy, Product Lifecycle Management, Financial Management
Wilmington, Delaware, United States · On-site
$106k–$167k/yr
Job Description Position Summary The Senior Mechanical Engineer is a key technical leader responsible for the design, startup, commissioning, qualification, operation, reliability, and lifecycle management of the Wilming…
Skills: Mechanical engineering, Utility infrastructure management, Commissioning, Qualification, Troubleshooting
Vitré, Brittany, France · On-site
Job Description Être garant (e) de l’application des procédures qualité et sécurité, en lien avec les équipes Qualité et HSE Animer les équipes et la transmission de l’information dans son équipe Organiser la production …
Skills: Team Leadership, Production Management, Lean Manufacturing, Continuous Improvement, Safety Compliance
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The Executive Director manages the day-to-day operating model for the Direct-to-Patient platform, overseeing fulfillment, telehealth integration, and vendor strategy. They are responsible for scaling DTP capabilities across brands and ensuring a consistent patient experience through cross-functional partnership.
Requires a bachelor's degree and over 12 years of experience in biopharma patient services, specialty pharmacy, or direct-to-consumer logistics. Candidates must have proven expertise in vendor management, operating model design, and leading teams in a production environment.
The Executive Director, Direct-to-Patient Platform, owns the day-to-day operating model for the Direct-to-Patient (DTP) Platform vertical, including DTP fulfillment, telehealth integration, specialty pharmacy connectivity, and patient communication workflows.
The Executive Director leads vendor strategy and governance, defines operational readiness and performance management approaches, and scales proven DTP capabilities across brands without redesigning the model each time. Partners across specialty pharmacy, fulfillment, digital, legal, and compliance to keep channel operations running and the patient experience consistent.
Define direct-to-patient platform operating model, including DTP fulfillment, telehealth integration, specialty pharmacy connectivity, and patient communication workflows
Lead DTP platform vendor strategy and governance, including vendor selection, contracting, performance management, and day-to-day operational oversight — issue resolution, performance monitoring, and patient escalation handling
Define DTP platform operational readiness, including SOPs, fulfillment workflows, and launch requirements
Define DTP platform performance management approach, including patient utilization, fulfillment timelines, drop-off rates, and patient satisfaction metrics
Scale proven direct-to-patient capabilities across brands, including graduated innovation pilots, standardized operating models, deployment playbooks, and channel expansion without redesigning the model each time
Partner across specialty pharmacy, fulfillment partners, digital, legal, compliance, and brand teams, including channel operations, patient communications, and service continuity
Escalate operational issues to the vertical lead when channel performance degrades or patient experience is at risk
Head of Patient Support CoE: Reporting relationship; strategy alignment, budget, and vertical performance reporting
Patient Experience and Acceleration Lead: Receiving graduated DTP capabilities, understanding original design intent and success criteria
Brand Patient Support Strategy Leads: Brand-specific DTP program configuration, patient support strategy alignment, and launch coordination
Acceleration and Insights by TA: Transition planning for new capabilities moving to operations
Adherence Operations Lead: Alignment with companion app and adherence operations for DTP-enabled patients
IAM: Ensuring DTP operations align with SP contracting decisions and network coverage
DHH (Data, Hub and Hub Technology): Channel performance data integration into CoE dashboards
Legal, Privacy, and Compliance: DTP fulfillment compliance, patient data handling, and state-level regulatory requirements
Bachelor's Degree Required, Master's Degree Preferred
12+ years in biopharma patient services, specialty pharmacy operations, or channel/fulfillment operations — or equivalent experience in direct-to-consumer logistics, e-commerce fulfillment, or telehealth operations — with prior experience leading platform capabilities: operating model design, vendor governance, and performance management
Direct experience managing DTP, home delivery, or emerging fulfillment channel operations in a production environment
Vendor management experience, including setting SLAs, monitoring performance, running vendor business reviews, and escalating issues
Strong understanding of direct-to-patient fulfillment models and vendor landscape, including home delivery, telehealth, specialty pharmacy integration, and emerging access channels
Strong understanding of patient fulfillment ecosystems, including channel performance, patient communications, operational dependencies, and regulatory requirements — including state-level compliance around direct-to-patient drug delivery
Ability to scale a proven model across multiple brands without redesigning it each time
Experience leading and developing teams, including hiring, performance management, and talent development
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As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:
We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.
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The salary range for this role is
$255,800.00 - $402,700.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.
The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.
We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.
You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.
San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance
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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
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25%*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID:R408343
At MSD, known as Merck & Co., Inc., Rahway, NJ, USA in the United States and Canada, we are unified around our purpose: We use the power of leading-edge science to save and improve lives around the world. For more than 130 years, we have brought hope to humanity through the development of important medicines and vaccines. We aspire to be the premier research-intensive biopharmaceutical company in the world – and today, we are at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. We foster a diverse and inclusive global workforce and operate responsibly every day to enable a safe, sustainable and healthy future for all people and communities. For more information, visit www.msd.com and connect with us on Facebook, Instagram, Twitter, and YouTube.
Offices: 90 E Scott Ave, Rahway, New Jersey 07065, US · 2000 Galloping Hill Road, Kenilworth, NJ 07033, US · Jalan Puteri 5/20, Puchong, Selangor 47100, MY · Clos du Lynx 5, Woluwe-Saint-Lambert, Brussels Region 1200, BE · Keilaranta 3, Espoo, Southern Finland 02150, FI
At MSD, known as Merck & Co., Inc., Rahway, NJ, USA in the United States and Canada, we are unified around our purpose: We use the power of leading-edge science to save and improve lives around the world. For more than 130 years, we have brought hope to humanity through the development of important medicines and vaccines. We aspire to be the premier research-intensive biopharmaceutical company in the world – and today, we are at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. We foster a diverse and inclusive global workforce and operate responsibly every day to enable a safe, sustainable and healthy future for all people and communities. For more information, visit www.msd.com and connect with us on Facebook, Instagram, Twitter, and YouTube.
Offices: 90 E Scott Ave, Rahway, New Jersey 07065, US · 2000 Galloping Hill Road, Kenilworth, NJ 07033, US · Jalan Puteri 5/20, Puchong, Selangor 47100, MY · Clos du Lynx 5, Woluwe-Saint-Lambert, Brussels Region 1200, BE · Keilaranta 3, Espoo, Southern Finland 02150, FI
