Madison, Wisconsin, United States · On-site
$70k–$85k/yr
About MOKA: MOKA is a growing drive-thru coffee brand built on exceptional customer service, speed, and quality. We are seeking strong leaders who care about people, take pride in fostering amazing customer experiences, …
Skills: Multi-unit Leadership, Operational Management, Financial Analysis, Team Development, Performance Management
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Lead the operational and financial performance of 4-8 coffee shop locations in the Madison market. Focus on developing store managers, maintaining high brand standards, and driving profitability through data-driven decision making.
Requires 3-5+ years of experience in food service, QSR, or hospitality, with multi-unit leadership strongly preferred. A bachelor's degree is preferred, along with a proven track record of driving operational excellence and financial results.
About MOKA: MOKA is a growing drive-thru coffee brand built on exceptional customer service, speed, and quality. We are seeking strong leaders who care about people, take pride in fostering amazing customer experiences, and want to help build a company with high standards and long-term career opportunities.
Role Overview: MOKA is seeking a high-performing Operations Manager in Madison, WI, to lead 4-8 coffee shop locations in the market.
This is a field-first, multi-unit leadership role for someone who loves developing teams, improving store performance, and creating a consistent, high-energy customer experience. The Operations Manager is responsible for leading store managers, raising operating standards, driving financial results, and helping build the next generation of leaders at MOKA.
The right person will be comfortable spending significant time in the stores, coaching during real business conditions, using data to identify opportunities, and holding teams accountable to clear expectations.
Responsibilities:
What We’re Looking For:
Benefits:
Why Join MOKA?
This is a meaningful leadership opportunity for someone who wants to do more than manage stores. As an Operations Manager, you will help lead an important market, develop future leaders, improve business results, and play a key role in shaping the next stage of MOKA’s growth.
If you are a strong operator who loves leading people, building teams, and creating unforgettable customer experiences, we would love to meet you.
OUR CULTURE Connections through coffee. It’s the MOKA way. We believe coffee is so much more than just a drink, but rather a way to bring friends, families, and communities together, to enjoy each other's company, share experiences, and make memories. OUR MENU Our Baristas are well-trained to assist our customers in deciding on their perfect drink. Every drink is then hand-crafted and made fresh using the highest quality ingredients. Each of our locations offer a wide variety of specialty coffee, tea, and espresso drinks. All of our espresso drinks can be made hot, on ice, or blended and can be easily customized for individual preferences. We also offer a variety of teas, smoothies, and shakes, along with sugar-free and dairy-free drink options. In addition to hand-crafted drinks, we also offer several breakfast and snack food options at each of our stores. We feature fresh, locally sourced bakery items at our stores. OUR COFFEE At MOKA, we take great pride in the quality of our coffee. We believe in sourcing, brewing, and serving the best coffee to our customers. All of our coffee is roasted by Landgrove Coffee, a small, family run roastery located in the backcountry of Idaho. They share in our passion for a high quality cup of coffee and enjoy the challenge of sourcing the finest beans available. We have 19 locations in WI, MN, and IL HEADQUARTERS MOKA HQ is located in La Crosse, Wisconsin.
Offices: 3120 South Ave, 1022, La Crosse, Wisconsin 54601, US · 2910 E Washington Ave, Madison, Wisconsin 53704, US · 5227 University Ave, Madison, Wisconsin 53705, US · 7402 Mineral Point Rd, Madison, Wisconsin 53717, US · 123 West Ave N, La Crosse, Wisconsin 54601, US
OUR CULTURE Connections through coffee. It’s the MOKA way. We believe coffee is so much more than just a drink, but rather a way to bring friends, families, and communities together, to enjoy each other's company, share experiences, and make memories. OUR MENU Our Baristas are well-trained to assist our customers in deciding on their perfect drink. Every drink is then hand-crafted and made fresh using the highest quality ingredients. Each of our locations offer a wide variety of specialty coffee, tea, and espresso drinks. All of our espresso drinks can be made hot, on ice, or blended and can be easily customized for individual preferences. We also offer a variety of teas, smoothies, and shakes, along with sugar-free and dairy-free drink options. In addition to hand-crafted drinks, we also offer several breakfast and snack food options at each of our stores. We feature fresh, locally sourced bakery items at our stores. OUR COFFEE At MOKA, we take great pride in the quality of our coffee. We believe in sourcing, brewing, and serving the best coffee to our customers. All of our coffee is roasted by Landgrove Coffee, a small, family run roastery located in the backcountry of Idaho. They share in our passion for a high quality cup of coffee and enjoy the challenge of sourcing the finest beans available. We have 19 locations in WI, MN, and IL HEADQUARTERS MOKA HQ is located in La Crosse, Wisconsin.
Offices: 3120 South Ave, 1022, La Crosse, Wisconsin 54601, US · 2910 E Washington Ave, Madison, Wisconsin 53704, US · 5227 University Ave, Madison, Wisconsin 53705, US · 7402 Mineral Point Rd, Madison, Wisconsin 53717, US · 123 West Ave N, La Crosse, Wisconsin 54601, US
