Dublin, Leinster, Ireland · Remote Solely
$60k–$90k/yr
Hi! I'm Paula, the Head of Customer Success at Modash. I'm looking for a Technical Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probabl…
Skills: Account management, Customer success, API, Integrations, Data flows
Dublin, Leinster, Ireland · Remote Solely
$60k–$75k/yr
Hi! I'm Paula, the Head of Customer Success at Modash. I'm looking for a Technical Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probabl…
Skills: Account Management, Customer Success, API Integration, Data Flow Management, Technical Troubleshooting
Barcelona, Catalonia, Spain · Remote Solely
$60k–$90k/yr
Hi! I'm Paula, the Head of Customer Success at Modash. I'm looking for a Technical Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probabl…
Skills: Account management, Customer success, API management, Technical troubleshooting, Data flows
London, England, United Kingdom · Remote Solely
$60k–$90k/yr
Hi! I'm Paula, the Head of Customer Success at Modash. I'm looking for a Technical Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probabl…
Skills: Account management, Customer success, API, Integrations, Data flows
Tallinn, Estonia · Remote OK
$48k–$60k/yr
Hi! I'm Kristiine, and I'm Head of People at Modash. I'm on the hunt for a Technical Recruiter to join me and Maarja on one of the most fun missions a recruiter can be on: finding exceptional engineers for a company that…
Skills: Technical recruiting, Sourcing, Pipeline building, Candidate experience, Closing
United Kingdom · Remote Solely
Hi! I’m Matthias, and I’m leading Sales at Modash. I'm looking for an Account Executive to join our team. Here's some context on why we're hiring, what you'll own, and things you probably want to know. Background & reaso…
Skills: Consultative Selling, Inbound Sales, Pipeline Management, Customer Discovery, B2B Sales
Stockholm, Sweden · Remote OK
Hi! I’m Matthias, and I’m leading Sales at Modash. I'm looking for an Account Executive to join our team. Here's some context on why we're hiring, what you'll own, and things you probably want to know. Background & reaso…
Skills: Inbound Sales, Consultative Selling, B2B Sales, Pipeline Management, Customer Discovery
Poland · Remote OK
Hi! I’m Matthias, and I’m leading Sales at Modash. I'm looking for an Account Executive to join our team. Here's some context on why we're hiring, what you'll own, and things you probably want to know. Background & reaso…
Skills: Consultative Selling, Inbound Sales, Pipeline Management, Customer Discovery, B2B Sales
Warsaw, Masovian Voivodeship, Poland · Remote Solely
Hey, I'm Avery, the CEO of Modash. I'm looking for someone to lead the growth of our Data Products. This role requires someone to be able to think across every component of our go-to-market. In the first year they will o…
Skills: Go-to-market Strategy, Sales Management, Marketing, Account Management, People Management
Amsterdam, North Holland, Netherlands · Remote OK
Hey, I'm Avery, the CEO of Modash. I'm looking for someone to lead the growth of our Data Products. This role requires someone to be able to think across every component of our go-to-market. In the first year they will o…
Skills: Go-To-Market Strategy, Sales Management, Account Management, Marketing, People Management
United Kingdom · Remote Solely
Hey, I'm Avery, the CEO of Modash. I'm looking for someone to lead the growth of our Data Products. This role requires someone to be able to think across every component of our go-to-market. In the first year they will o…
Skills: Go-To-Market Strategy, Sales Management, Marketing, Account Management, People Management
Stockholm, Sweden · Remote OK
Hey, I'm Avery, the CEO of Modash. I'm looking for someone to lead the growth of our Data Products. This role requires someone to be able to think across every component of our go-to-market. In the first year they will o…
Skills: Go-To-Market Strategy, Sales Management, Account Management, Marketing Strategy, People Management
Warsaw, Masovian Voivodeship, Poland · Remote Solely
$75k–$100k/yr
The world doesn’t need a few giant media companies deciding which stories get told. It needs millions of voices who bring weird, wonderful stories to life online. We’re working to help every creator earn a living. Modash…
Skills: Node.js, TypeScript, Vue.js, AWS, MongoDB
Bucharest, Romania · Remote Solely
$75k–$100k/yr
The world doesn’t need a few giant media companies deciding which stories get told. It needs millions of voices who bring weird, wonderful stories to life online. We’re working to help every creator earn a living. Modash…
Skills: Node.js, TypeScript, Vue.js, AWS, MongoDB
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You will manage a portfolio of API customers, overseeing their entire journey from onboarding and adoption to expansion and long-term growth. Additionally, you will act as the voice of the customer internally, collaborating with product, sales, and marketing teams to drive customer success.
The role requires at least 2 years of experience in account management, customer success, or a similar technical customer-facing role. You must be comfortable with APIs, integrations, and data flows, and possess strong communication and organizational skills.
Hi! I'm Paula, the Head of Customer Success at Modash.
I'm looking for a Technical Customer Success Manager to join our team. Here's a little background, examples of the things that you'll work on, and things you probably want to know.
Background & reason for hiringThe Success team has been one of the most important functions at Modash since the beginning. Our value Customers and Creators First guides the team every day. We're hiring a new Technical Customer Success Manager based in Europe so every customer gets the attention and support they deserve as we grow.
We already have two Customer Success Managers in Europe: Maris (platform) and Georg (Technical). We also have three other Customer Success Managers in Canada. You'll join a tight-knit team that takes ownership seriously and cares about the people we work with.
Scope of the role & what you'll actually doThis is a deeply strategic role. You'll learn each customer's business as if it were your own. Your job is simple to explain and hard to do well: be a partner to our customers as they build their own product on top of our creator data.
You'll own the entire journey for our API customers: from onboarding and adoption to expansion and long-term growth.
1. Own your portfolio of accountsYou'll manage a portfolio of API customers, with success measured mainly through Net Revenue Retention (NRR). For each account, you'll build clear success plans, run regular calls, help customers get more from Modash data, own expansions and renewals, and troubleshoot technical issues end-to-end.
2. Onboard new customersYou're their first real partner at Modash after Sales handover. You'll run a strong onboarding: clear integration plan, milestones, and owners, and help them get to first value fast.
3. Collaborate across the companyYou're the voice of the customer internally. You'll bring customer problems to Product, connect the right customers for deeper discovery, coordinate with Sales on expansions, and work with Marketing to build customer-facing resources.
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End-to-end Influencer marketing platform for Shopify brands.
Offices: Telliskivi 60a, Telliskivi 60a, B-building, 10412 Tallinn, Tallinn, Tallinn 10412, EE
