St. Louis, Missouri, United States · On-site
$16/hr–$16/hr
Job DetailsJob Location: Missouri History Museum - St. Louis, MO 63112Position Type: Part TimeSalary Range: $16.50 - $16.50 HourlyPosition Summary: The Visitor Experience (VEX) Associate strives to foster a welcoming and…
Skills: Customer Service, Retail Sales, Communication Skills, Accessibility Best Practices, Conflict Resolution
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The Associate creates a welcoming environment for museum guests by providing information, assisting with wayfinding, and promoting memberships. They also manage daily retail shop operations, including sales, restocking, and transaction processing.
Candidates must have a high school diploma or GED and prior experience working with the public. A flexible schedule for evenings and weekends is required, with a preference for experience in cultural attractions or retail.
Job DetailsJob Location: Missouri History Museum - St. Louis, MO 63112Position Type: Part TimeSalary Range: $16.50 - $16.50 HourlyPosition Summary:
The Visitor Experience (VEX) Associate strives to foster a welcoming and engaging environment to ensure guests of all backgrounds and abilities can make personal connections to history. VEX Associates are almost always the first people visitors meet and have the important responsibility and opportunity as the face of the institution to plug visitors into all the Missouri Historical Society has to offer. The primary goal of each visitor interaction is to create a meaningful experience that encourages repeat visits, excitement about the history of St. Louis and, in turn, a desire to support the work of the Missouri Historical Society via membership, donation, or volunteering.
This hybrid position sits on the closely coordinated VEX and Sold on St. Louis (Museum Shop) teams, focused on creating memorable and exciting experiences for our visitors during every moment of their time inside the Missouri History Museum.
Work individually and as a team to foster a welcoming and engaging environment so all guests can make personal connections to history.
Proactively interact with guests at many points during their visit, from the moment they enter the doors through the moment they head back out into Forest Park.
Stay current on all MHS exhibitions, events, and programs.
Assist visitors with wayfinding through the Museum and Forest Park.
Follow best practices in accessibility to ensure that visitors of all backgrounds and abilities experience facilities and exhibits.
Assist in daily shop operations – assist with cleaning, organizing product, restocking product, making sales, maintaining shop displays, filling orders, and managing customer holds and requests.
Complete retail sales, membership, and donation transactions via the Shop’s point of sale systems.
Assist inter-departmental staff in facilitating our signature events and programs by helping with traffic flow and activities, communicating with other staff to ensure safety of visitors and proper use of facilities, and aiding with other duties as assigned.
Assist security and collections staff in keeping artifacts safe by helping visitors understand our gallery guidelines.
All other duties as assigned.
QualificationsQualifications
High School diploma or GED.
Prior experience working with the public.
An adaptable, engaging, and welcoming presence with a visitor-centered mindset.
Flexible schedule allowing for weekend and evenings hours.
Experience working in a cultural attraction and retail experience are preferred, but not required.
A desire for and enjoyment of conversation and interactions with the visiting public.
Ability to handle occasional high stress situations with the public, anticipating and addressing problems with professionalism and empathy.
Ability to inclusively work with diverse audiences including making accommodations for people with disabilities.
A team player.
Strong communication skills.
Ability to comfortably use or learn to use Windows-based computers, tablets and laptop devices and software associated with the role, including TAM retail software, Altru, and Outlook.
Comfort working in a fast-paced environment in which schedules and details are often changing.
A passion for St. Louis, its history, and its people.
St. Louis deserves a proper introduction. Find it at WeAreStLouis.com.
The Missouri Historical Society (MHS) makes history meaningful and accessible through its three physical locations in St. Louis: the Missouri History Museum, the Library & Research Center and the Soldiers Memorial Military Museum. MHS has been active in the St. Louis community since 1866. Founding members established the organization “for the purpose of saving from oblivion the early history of the city and state.” Today, MHS serves as the confluence of historical perspectives and contemporary issues. Collecting for more than 150 years, MHS houses one of the largest collections of artifacts and historical materials of any regional history institution in the United States. Missouri Historical Society Members and donors support its work of collecting, preserving and sharing the history of this region. The Missouri History Museum and the Library & Research Center receive funding from the St. Louis City and County taxpayers through the Metropolitan Zoological Park and Museum District.
Offices: 5700 Lindell Blvd, St. Louis, MO 63112-0040, US · 225 S. Skinker Blvd., St. Louis, MO 63105, US · 1315 Chestnut Street, St. Louis, MO 63103, US
View all jobs at Missouri Historical SocietySt. Louis deserves a proper introduction. Find it at WeAreStLouis.com.
The Missouri Historical Society (MHS) makes history meaningful and accessible through its three physical locations in St. Louis: the Missouri History Museum, the Library & Research Center and the Soldiers Memorial Military Museum. MHS has been active in the St. Louis community since 1866. Founding members established the organization “for the purpose of saving from oblivion the early history of the city and state.” Today, MHS serves as the confluence of historical perspectives and contemporary issues. Collecting for more than 150 years, MHS houses one of the largest collections of artifacts and historical materials of any regional history institution in the United States. Missouri Historical Society Members and donors support its work of collecting, preserving and sharing the history of this region. The Missouri History Museum and the Library & Research Center receive funding from the St. Louis City and County taxpayers through the Metropolitan Zoological Park and Museum District.
Offices: 5700 Lindell Blvd, St. Louis, MO 63112-0040, US · 225 S. Skinker Blvd., St. Louis, MO 63105, US · 1315 Chestnut Street, St. Louis, MO 63103, US
View all jobs at Missouri Historical Society