Jobs at Ministry Brands (Now Hiring) — 25 open — Page 2

Ministry Brands

Quality Analyst, Technical Support

Chandler, Arizona, United States · Remote OK

Mid level

Ministry Brands is looking for a Quality Analyst, Technical Support to join our growing team! Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagemen…

Skills: SQL, Technical Support, Quality Assurance, ZenDesk, Data Analysis

Ministry Brands

Account Executive

United States · Remote OK

Mid level

Ministry Brands is looking for an Account Executive to join our growing team! Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and back…

Skills: SaaS Sales, B2B Sales, Account Management, Salesforce, Negotiation

Ministry Brands

Senior Director, Product Design

Alpharetta, Georgia, United States · Hybrid

Senior+

Ministry Brands is looking for a Senior Director, Product Design to join our growing team! Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement t…

Skills: Product Design, UX Design, Design Leadership, Figma, Adobe Creative Suite

Ministry Brands

Corporate FP&A Manager

Alpharetta, Georgia, United States · Hybrid

Senior

Ministry Brands is looking for a Corporate FP&A Manager to join our growing team! Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and …

Skills: Financial Modeling, Scenario Analysis, Strategic Planning, M&A Analysis, Investment Evaluation

Ministry Brands

Senior Software Engineer

Galway, Connacht, Ireland · Hybrid

Senior

About Ministry Brands Our purpose is to help organisations make a positive impact on the world. We build software used by over 90,000 organisations globally — covering people management, digital giving, communications, e…

Skills: PHP, Laravel, React, Vue, Angular

Quality Analyst, Technical Support

Ministry Brands

Chandler, Arizona, United States • Remote OK

Mid level

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Full-time
high school, associate degree
Healthcare Options, Flexible Paid Time Off, Paid Sick/Safe Leave, Paid Holidays, Paid Parental Leave, Mental Health Support
Posted 33d ago
~40 hrs/week
Remote in Chandler, Arizona, United States

Responsibilities

Manage customer technical support issues for DataDivers systems and APIs using ZenDesk. Perform quality assurance on internal data sets using SQL queries to ensure accuracy and compliance.

Requirements

Requires a high school diploma and at least one year of experience in customer support or database administration. Proficiency in SQL Server and a basic understanding of the US court system are essential.

Full job description

Ministry Brands is looking for a Quality Analyst, Technical Support to join our growing team!

Who we are

Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement – advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.

What You'll Do:

As the Quality Analyst, Technical Support, you will play a key role in supporting our customers’ use of the DataDivers systems and APIs. This will require you to learn our systems and the variables that go into the data product. In addition, you’ll provide support and quality assurance services to the internal data teams to ensure our data is compliant and as accurate as possible. To achieve these goals, you’ll need to have a basic understanding of SQL databases/queries and good customer service skills (both oral and written).

Key Responsibilities:

Managing customer technical support issues relating to search data and services using the ZenDesk helpdesk system
Writing and maintaining documentation about the systems and updating with current processes and procedures
Analyzing internal data sets for completeness and accuracy using SQL queries and procedures
Receiving and processing customer dispute requests (changes to court records and/or expungements)
Review and extract relevant information from court documents and orders to ensure data accuracy and completeness
Other tasks assigned by the business

Who You Are:

High School Diploma or an equivalent combination of education and experience
Associate's degree in criminal justice, computer information systems, or a related field, preferred
Minimum of 1 year of experience in customer support or database administration, or related fields
Experience with SQL Server and writing queries to insert, update, and delete data
Basic understanding of the United States court system and procedures
Excellent verbal and written communication, organization, and follow-up skills
Ability to translate technical terminology into information customers can relate to

Physical Considerations:

Ability to work in a general office environment or remotely
Ability to handle extended periods of computer-based work, including telephone

Travel Considerations:

Domestic and/or international travel required, estimated up to 5%

Benefit offerings designed to promote a life of balance!

At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.

Robust healthcare options – Employees have several healthcare options to choose from in order to find what works best for them.

Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!

Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.

Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.

Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.

Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual’s unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.

Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Related keywords

SaaSSQL ServerZenDeskAPIsData DiversTechnical SupportQuality AnalystDatabase AdministrationCourt RecordsExpungementsData AccuracyDigital TransformationCriminal JusticeComputer Information Systems

About Ministry Brands

LinkedIn Visit site

Industry: Software Development
Company size: 501-1,000 employees
Headquarters: Alpharetta, Georgia
LinkedIn followers: 14,427

We help more than 90,000 purpose-driven organizations grow and amplify their impact on the world by providing transformative technology and services that enable organizations to grow, protect and engage their communities. Our solutions equip clients to engage members and donors, manage fundraising and giving, plan events, run background checks on employees and volunteers, and more. Together, our nearly 700 team members help organizations transform how they operate and create positive ripple effects that drive the real human impact we all strive to see.

Offices: 13560 Morris Rd, Alpharetta, Georgia 30004, US

Church Management SoftwareFinancial/Accounting SolutionsOnline Giving/tithingBackground ScreeningsWebsite DevelopmentCommunication Toolsand Mobile Application DevelopmentReligionSoftware

View all jobs at Ministry Brands

About Ministry Brands

LinkedIn Visit site

Industry: Software Development
Company size: 501-1,000 employees
Headquarters: Alpharetta, Georgia
LinkedIn followers: 14,427

We help more than 90,000 purpose-driven organizations grow and amplify their impact on the world by providing transformative technology and services that enable organizations to grow, protect and engage their communities. Our solutions equip clients to engage members and donors, manage fundraising and giving, plan events, run background checks on employees and volunteers, and more. Together, our nearly 700 team members help organizations transform how they operate and create positive ripple effects that drive the real human impact we all strive to see.

Offices: 13560 Morris Rd, Alpharetta, Georgia 30004, US

Church Management SoftwareFinancial/Accounting SolutionsOnline Giving/tithingBackground ScreeningsWebsite DevelopmentCommunication Toolsand Mobile Application DevelopmentReligionSoftware

View all jobs at Ministry Brands

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