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Full-time
bachelor degree
International Teams, Cross-border Intercultural Communication, In-house Training Academy
Posted 43d ago
~40 hrs/week
Responsibilities
Responsible for the installation, preventive maintenance, and corrective repair of biomedical instrumentation across Spain and Portugal. Manages customer communications and collaborates with sales teams to support system upgrades and service contract renewals.
Requirements
Requires a B.S. degree in Engineering or Electrical Engineering with at least 2 years of experience in biotech instrumentation support. Must possess a valid driver's license and be fluent in English and Spanish.
Full job description
Company Description
For more than 35 years, we have been developing cutting-edge science and technology to empower biomedical research and personalized medicine. We combine excellence from more than 60 disciplines in natural sciences, engineering, and informatics to make a significant contribution to biomedical sciences. We encourage a creative working environment driven by pioneering spirit – to seek new horizons – boldly envisioning the future and turning it into reality. Today, more than 5000 experts from over 75 countries contribute to our sustainable success.
Job Description
Located in Barcelona you support mainly: Catalonia, Valencia, Balearic Islands and the mediterranean coastal places. As part of the Miltenyi Biotec Technical Service team, travels to others cities and places in Spain and Portugal could be needed sometimes, and occasionally international travels.
You are responsible for installation of instrumentation, preventive maintenance activities, system upgrades, and execution of IQ/OQ protocols. Timely execution of corrective maintenance is expected to restore systems to full operational status, including troubleshooting of instrumentation issues at both hardware and software levels.
Management of customer communications (email and telephone) with research and clinical clients, ensuring effective issue resolution and appropriate follow-up to maintain high levels of customer satisfaction.
Preparation of service activities prior to customer visits, including travel arrangements, spare parts management, and verification of measuring equipment and tools; maintenance and updating of the service database; accurate completion of service documentation; adherence to spare parts replenishment processes; and proper care of tools and calibrated equipment.
Communicate effectively with our sales team and application specialists providing our colleagues with information about the needs of our customer, active participation with sales teams in upgrades and service contract renewals
Qualifications
You have ideally a B.S. degree in Engineering or Electrical engineering (background in Biotechnology is a plus)
You have 2 years of equipment support experience in biotech instrumentation, field service repair, fluid control systems, and system level electrical/mechanical troubleshooting; Flow cytometry and/or laser experience would be an added bonus, though not essential
Excellent computer networking, troubleshooting and communication skills
A valid car driving license is required
Fluent in English and Spanish; speaking Catalan is a strong plus
Additional Information
What we offer
Diversity: International teams and cross-border intercultural communication
Room for creativity: It’s the most clever solution that we always strive for
Miltenyi University: A clever mind never stops learning, take advantage of our in-house Training Academy
Contact us
If you have the skills and qualifications for this position, please use the link to send us your details (application letter, curriculum vitae, references and certificates). Please give us an idea of when you can start and the kind of salary you are looking for, outlining why you have applied.
Department: MACS Service Center
Location: Madrid
Functional Area: Customer Service
Company: Miltenyi Biotec Spanien
Related keywords
BiotechnologyField Service EngineeringBiomedical ResearchPersonalized MedicineIQ/OQFlow CytometryLaser ExperienceFluid Control SystemsMACS Service CenterTechnical ServiceInstrumentationHardware RepairSoftware TroubleshootingCustomer SatisfactionBiotech Instrumentation
For over 35 years, we have been developing cutting-edge science and technology to empower biomedical research and personalized medicine. We combine excellence from more than 60 disciplines in natural sciences, engineering, and informatics to make a significant contribution to biomedical sciences. We encourage a creative working environment driven by pioneering spirit – to seek new horizons – boldly envisioning the future and turning it into reality. Today, more than 5,000 experts from over 75 countries contribute to our sustainable success.
Offices: Friedrich-Ebert-Straße 68, Bergisch Gladbach, North Rhine-Westphalia 51429, DE · 2303 Lindbergh Street, Auburn, CA 95602, US · Robert-Koch-Str. 1, Teterow, Mecklenburg-Western Pomerania 17166, DE · Astastraße 14, Bielefeld, North Rhine-Westphalia 33617, DE · Bertha-von-Suttner-Str. 5, Göttingen, Lower Saxony 37085, DE
For over 35 years, we have been developing cutting-edge science and technology to empower biomedical research and personalized medicine. We combine excellence from more than 60 disciplines in natural sciences, engineering, and informatics to make a significant contribution to biomedical sciences. We encourage a creative working environment driven by pioneering spirit – to seek new horizons – boldly envisioning the future and turning it into reality. Today, more than 5,000 experts from over 75 countries contribute to our sustainable success.
Offices: Friedrich-Ebert-Straße 68, Bergisch Gladbach, North Rhine-Westphalia 51429, DE · 2303 Lindbergh Street, Auburn, CA 95602, US · Robert-Koch-Str. 1, Teterow, Mecklenburg-Western Pomerania 17166, DE · Astastraße 14, Bielefeld, North Rhine-Westphalia 33617, DE · Bertha-von-Suttner-Str. 5, Göttingen, Lower Saxony 37085, DE