Markham, Ontario, Canada · On-site
$115k–$125k/yr
Senior Manager, Customer Service Location: 505 Miller Avenue, Markham, Ontario Position Type: Permanent Full-Time Reporting To: Senior Vice President Start Date: Immediate Hours: Monday to Friday, 8:00am to 5:00pm Compen…
Skills: Customer Service Leadership, CRM Implementation, Operational Standardization, KPI Tracking, Workforce Planning
Chesapeake, Virginia, United States · On-site
$24/hr–$34/hr
U.S. Facilities, Inc., a consolidated facility management service company, is seeking a proven industry professional experienced Equipment Repair Technician to work on one of our projects in Southeast Virginia (Chesapeak…
Skills: Equipment Diagnosis, Mechanical Repair, Welding, Fabrication, Preventative Maintenance
Toledo, Oregon, United States · On-site
$17/hr–$22/hr
Offering help for today and skills for tomorrow, Community Services Consortium has the unique opportunity to change lives. By providing education, tools, and resources we help individuals and families chart a brighter co…
Skills: Childcare, Classroom Management, Sanitation Procedures, Food Preparation, Teamwork
Toledo, Oregon, United States · On-site
$18/hr–$24/hr
Offering help for today and skills for tomorrow, Community Services Consortium has the unique opportunity to change lives. By providing education, tools, and resources we help individuals and families chart a brighter co…
Skills: Classroom Management, Early Childhood Education, Child Assessment, Sanitation Procedures, Lesson Planning
Hardeeville, South Carolina, United States · On-site
U.S. Facilities, Inc., a consolidated building maintenance services company, is currently accepting resumes for the position of Welcome Center Rest Area Attendant for the Hardeeville, SC Welcome Center. Do you want to be…
Skills: Janitorial Services, Grounds Maintenance, Waste Removal, Floor Waxing, Cleaning and Disinfecting
Merion Station, Pennsylvania, United States · On-site
U.S. Facilities, Inc. (USF) is seeking an experienced Plumber with primary experience in large life sciences pharmaceutical / laboratory industrial settings which operate 24 x 7, 365 days per year. This role focuses on t…
Skills: Commercial Plumbing, Industrial Piping, Preventive Maintenance, Troubleshooting, CMMS
Hardeeville, South Carolina, United States · On-site
U.S. Facilities, Inc., a consolidated building maintenance services company, is currently accepting resumes for the position of Welcome Center Rest Area Attendant for the Hardeeville, SC Welcome Center. Do you want to be…
Skills: Janitorial Services, Grounds Maintenance, Waste Removal, Floor Waxing, Facility Upkeep
Staunton, Virginia, United States · On-site
Kline's Dairy Bar in Staunton, Virginia is looking for positive and energetic Part-Time team members to deliver exceptional customer service. Applicants should be able to assemble and present completed products/orders, s…
Skills: Customer Service, Order Assembly, Stocking, Cleaning, Ice Cream Production
Markham, Ontario, Canada · On-site
310T Truck & Coach Technician (Day Shift) Location: 8050 Woodbine Ave, Markham, Ontario Position Type: Permanent Full-Time Reporting To: Shop Foreperson Start Date: Immediately Hours: Monday to Friday, 6:00am to 3:00pm C…
Skills: Vehicle Maintenance, Mechanical Diagnosis, Hydraulic Systems Repair, Electrical Systems Troubleshooting, Road Testing
Port Allen, Louisiana, United States · On-site
Summary: The Control Valve Technician I role involves following Quality Standardization Procedures for valve repair, utilizing Safety Data Sheets (SDS) to identify contaminated valves, and recognizing missing parts. Resp…
Skills: Valve Repair, Safety Data Sheets, Mechanical Skills, Measurement Equipment, Time Management
Richwood, Texas, United States · On-site
Summary: The role of Machinist I involves adhering to all company HSEQ processes and procedures, reviewing and comprehending part drawings, and performing basic operation of turning and milling equipment for simple, non-…
Skills: Turning, Milling, Reading Dimensional Drawings, Operating Band Saw, Operating Drill Press
Richwood, Texas, United States · On-site
Job Summary The Production Coordinator II provides a variety of activities and related tasks as it pertains to coordinating repair jobs and engineering products. The Production Coordinator II will be responsible for sche…
Skills: Scheduling, Material Procurement, Customer Service, Technical Support, Time Management
Monroe, Louisiana, United States · On-site
Summary: The Technician Helper assists senior technicians in various tasks, including equipment maintenance, repairs, and installations. This role involves supporting the technical team by preparing tools, materials, and…
Skills: Equipment Maintenance, Forklift Operation, Basic Troubleshooting, Mechanical Aptitude, Hand and Power Tool Knowledge
Pasadena, Texas, United States · On-site
Summary: The role of Machinist III involves expert-level responsibilities in adhering to all company HSEQ processes and procedures, reviewing and comprehending complex part drawings, and performing setup and operation of…
Skills: Turning and Milling, Technical Drawing Interpretation, Precision Measurement, Mentoring, Quality Inspection
Surry, Virginia, United States · On-site
$45/hr–$52/hr
U.S. Facilities, Inc., a consolidated facility and infrastructure management services firm is seeking a person in joining our team who can serve as a Marine/Maritime Assistant Engineer at the Jamestown Scotland Ferry ope…
Skills: Vessel Machinery Management, Engine Monitoring, USCG Regulations, Technical Troubleshooting, Record Keeping
King of Prussia, Pennsylvania, United States · On-site
U.S. Facilities, Inc., a consolidated facility maintenance services company, is currently accepting resumes for the position of Central Utility Plant Operator for its King of Prussia, Pennsylvania location. Essential Dut…
Skills: Steam Boiler Operation, Chiller Maintenance, Building Automation Systems, Electrical Repair, Mechanical Repair
Surry, Virginia, United States · On-site
$45/hr–$50/hr
U.S. Facilities, Inc., a consolidated facility and infrastructure management services firm is seeking a person in joining our team who can serve as a Marine/Maritime Designated Duty Engineer 3000HP at the Jamestown Scotl…
Skills: Vessel Machinery Management, Main Engine Operation, Auxiliary Machinery Monitoring, USCG Regulations, VDOT Policies
Hampton, Virginia, United States · On-site
$21/hr–$25/hr
U.S. Facilities, Inc., a consolidated facility management service, is seeking a Welder for the Hampton, VA location. The Welder shall provide support to the maintenance and operations of the VDOT Hampton Roads Harbor Tun…
Skills: MIG Welding, TIG Welding, Arc Welding, Oxyacetylene Torch, Plasma Torch
Hampton, Virginia, United States · On-site
U.S. Facilities, Inc., a consolidated facility management/infrastructure service organization, is seeking a Bridge-Tunnel Operation Crewmember to work at our site in Virginia. This is to be accomplished on a routine basi…
Skills: Traffic Control, Vehicle Inspection, Emergency Response, Customer Service, Radio Communication
Hampton, Virginia, United States · On-site
$20/hr–$30/hr
U.S. Facilities, Inc., a consolidated facility management/infrastructure service organization, is seeking an HMMS Planner/Scheduler to work at our client site in Suffolk/ Newport News, Virginia. Selected candidate will s…
Skills: HMMS, Work Order Management, Procurement, Budgeting, MS Office
Markham, Ontario, Canada • On-site
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Lead the transformation and standardization of customer service operations across residential, commercial, and ICI sectors. Implement modern CRM technologies and AI tools to improve consistency, responsiveness, and overall customer experience.
Requires 7-10+ years of leadership experience in customer service or contact center management with a proven track record of operational transformation. Proficiency in CRM systems and telephony platforms is essential, with industry experience in waste management or logistics considered an asset.
Senior Manager, Customer Service
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Location: |
505 Miller Avenue, Markham, Ontario |
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Position Type: |
Permanent Full-Time |
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Reporting To: |
Senior Vice President |
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Start Date: |
Immediate |
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Hours: |
Monday to Friday, 8:00am to 5:00pm |
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Compensation: |
$115,000-125,000 per annum |
About Miller Waste Systems:
Founded in 1961, Miller Waste Systems is a proudly Canadian, family-owned company with 65 years of experience providing waste management and diversion services to municipalities, businesses, and industries across Ontario, Nova Scotia, and New Brunswick.
Today, Miller Waste operates collection fleets, recycling facilities, transfer stations, and composting operations that help communities manage waste responsibly while recovering valuable resources from the waste stream.
Miller Waste has been recognized as one of Canada’s Best Managed Companies for 16 consecutive years, a distinction that reflects our commitment to strong leadership, operational excellence, and a culture that values our people.
At Miller Waste, our people are our greatest strength. We provide a safe workplace, competitive compensation, opportunities for advancement, and the chance to build a long-term career with a company that is trusted by the communities it serves.
Summary:
The Senior Manager, Customer Service is responsible for leading the transformation, development, implementation, and long-term management of the company’s customer service function across its residential, commercial, and ICI operations throughout Canada.
Miller Waste Systems currently operates with more than 30 customer service representatives located across multiple operating sites. The Senior Manager, Customer Service, will be responsible for building a modern, scalable, and integrated customer service organization that improves consistency, responsiveness, operational alignment, customer satisfaction, and overall customer experience. The focus will be on standardization in training, operational workflows, communication process and customer service technologies
Responsibilities:
As a Senior Manager, Customer Service, your responsibilities will include but are not limited to:
Competencies & Qualifications:
Posting closing date: This posting will remain active until it has been filled.
This posting is for an existing vacancy. Artificial intelligence is not used in the screening, assessment, or selection of applicants for this position.
We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you.
Miller Waste Systems is committed to equity, diversity and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, indigenous peoples, and LGBTQ2S+ persons.
We are committed to providing people with disabilities with equal opportunities and standards of goods and services and are fully compliant with applicable provincial Disabilities Acts.
Miller Waste Systems strives to be an employer of choice. As a proudly Canadian, privately owned and operated Waste Company we have over 65 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. We provide industry leading work environment and compensation, benefits, and pension programs.
As leaders in sustainable waste management, we pledge to provide "only the best" people, services, and experiences.
Miller Waste Systems Inc. is a Canadian leader in the collection, haulage, recycling, and repurposing of organic and inorganic waste and recyclables. We service Canadian municipalities and industrial, commercial, and institutional customers. Our operations support daily waste management needs and construction and demolition projects. Family-owned and operated since 1961, Miller has grown from a two-truck operation to a full-service waste management company with a footprint in multiple provinces. We integrate seamlessly into the communities we service by hiring locally, supporting community projects, partnering with local suppliers, and understanding local needs. Miller owns and operates transfer stations Material Recovery Facilities (MRFs), some on behalf of municipalities. At MRFs, Miller sorts and processes hundreds of thousands of tonnes of plastics, paper, cardboard, steel, aluminum, and glass annually and handles the sale and transportation of recycled material to the commodity marketplace. Sub-divisions of Miller Waste: Miller Compost converts leaf and yard waste from residential and commercial sources into compost, mulch, and other landscaping products that enrich and rehabilitate soil. Miller Environmental manages hazardous waste with innovative, sustainable solutions that prioritize safety, energy efficiency, and respect for the environment. Our team is capable of processing aqueous organic, inorganic, liquid, and special waste including flammable solids, spent catalysts, industrial wastewater, hydrovac slurry, and more. We also provide emergency spill response and project management services for environmental projects. Escarpment Renewables is Miller’s Class 3 wet anaerobic digestion facility in Grimsby, Ontario where we convert organic waste into a CFIA-certified liquid fertilizer for local agricultural partners and renewable heat and electricity for the Ontario power grid.
Offices: 505 Miller Avenue, Markham, Ontario L3R-2N8, CA · 2347 Cassell Dr, Hillsdale, Ontario L0L, CA · 3 First St, Elmsdale, NS B2S 2L5, CA · 3872 HWY-35, Cameron, ON K0M 1G0, CA · HWY-128, Berry Mills, NB E1G 4K4, CA
As leaders in sustainable waste management, we pledge to provide "only the best" people, services, and experiences.
Miller Waste Systems Inc. is a Canadian leader in the collection, haulage, recycling, and repurposing of organic and inorganic waste and recyclables. We service Canadian municipalities and industrial, commercial, and institutional customers. Our operations support daily waste management needs and construction and demolition projects. Family-owned and operated since 1961, Miller has grown from a two-truck operation to a full-service waste management company with a footprint in multiple provinces. We integrate seamlessly into the communities we service by hiring locally, supporting community projects, partnering with local suppliers, and understanding local needs. Miller owns and operates transfer stations Material Recovery Facilities (MRFs), some on behalf of municipalities. At MRFs, Miller sorts and processes hundreds of thousands of tonnes of plastics, paper, cardboard, steel, aluminum, and glass annually and handles the sale and transportation of recycled material to the commodity marketplace. Sub-divisions of Miller Waste: Miller Compost converts leaf and yard waste from residential and commercial sources into compost, mulch, and other landscaping products that enrich and rehabilitate soil. Miller Environmental manages hazardous waste with innovative, sustainable solutions that prioritize safety, energy efficiency, and respect for the environment. Our team is capable of processing aqueous organic, inorganic, liquid, and special waste including flammable solids, spent catalysts, industrial wastewater, hydrovac slurry, and more. We also provide emergency spill response and project management services for environmental projects. Escarpment Renewables is Miller’s Class 3 wet anaerobic digestion facility in Grimsby, Ontario where we convert organic waste into a CFIA-certified liquid fertilizer for local agricultural partners and renewable heat and electricity for the Ontario power grid.
Offices: 505 Miller Avenue, Markham, Ontario L3R-2N8, CA · 2347 Cassell Dr, Hillsdale, Ontario L0L, CA · 3 First St, Elmsdale, NS B2S 2L5, CA · 3872 HWY-35, Cameron, ON K0M 1G0, CA · HWY-128, Berry Mills, NB E1G 4K4, CA
