Job Description Summary

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Patient Care Specialist (PRN) – MPG Radiology

MPG is seeking a reliable and patient‑focused Patient Care Specialist to support our Radiology office located at 446 Poplar St Ste B, Macon, GA 31201. This PRN position provides essential front‑office coverage as needed when team members are out on PTO or call out unexpectedly. If you thrive in a fast‑paced clinical environment and enjoy delivering excellent service, this role is a great fit

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How will you make an impact & Requirements

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Position Overview

The Patient Care Specialist plays a key role in ensuring smooth patient flow, accurate administrative processing, and exceptional customer service. This role supports a Radiology office that sees up to 50 patients per day, requiring strong multitasking skills and a calm, professional demeanor.

Schedule & Compensation

• PRN / As Needed

• Hours: 8:00 AM – 5:00 PM, Monday–Thursday

• Office Closed Fridays

• Pay: $20–$22 per hour

• Experience Required: 1–2 years working in a healthcare front office

Key Responsibilities

• Patient Check‑In & Check‑Out — Greet patients, verify information, complete check‑in/out procedures, and ensure a smooth visit experience.

• Phone Support & Scheduling — Answer calls, schedule appointments, and route inquiries appropriately.

• Insurance Verification — Verify insurance coverage and ensure accurate documentation.

• Copay Collection — Collect patient copays and process payments accurately.

• EMR Documentation — Update patient records and follow established protocols for documentation and order initiation.

• Customer Service — Provide friendly, professional support to patients and internal team members.

• Referral & Records Processing — Process urgent specialist referrals, appointment ticklers, and urgent medical record release requests.

• Billing Flag Awareness — Recognize and communicate outstanding balance indicators.

• General Administrative Tasks — Faxing, scanning, filing, and other office duties.

• HIPAA Compliance — Maintain secure, compliant handling of PHI; no unsecure emails, texts, or voicemail messages.

• Clinical Competency — Maintain proficiency in practice‑specific workflows and standards.

• Practice Manager Support — Assist with administrative tasks as assigned.

• Team & Patient Service Excellence — Demonstrate professionalism, empathy, and strong service skills.

• Other Duties — Perform additional responsibilities as needed.

Qualifications

• 1–2 years of experience in a healthcare front office

• Strong customer service and communication skills

• Experience with insurance verification, scheduling, and EMR systems

• Ability to multitask in a high‑volume Radiology setting

• Knowledge of HIPAA and patient confidentiality standards

• Professional, dependable, and team‑oriented

Why Join MPG?

You’ll be part of a supportive, patient‑centered team that values professionalism, compassion, and high‑quality care. This PRN role is ideal for someone who enjoys flexibility while still making a meaningful impact.

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