Automotive Store Manager

• Recruit, hire, train, coach, and mentor Service Advisors and Automotive Technicians.
  
  
• Foster a positive, accountable, and high-performing team culture.
  
  
• Conduct employee evaluations, scheduling, payroll, and performance management.
  
  
• Lead by example and promote professionalism, teamwork, and integrity.
  
  

• Deliver exceptional customer service by listening to customer concerns and providing honest repair recommendations.
  
  
• Prepare and explain repair estimates with confidence and transparency.
  
  
• Follow up with customers regarding repair status, completion times, and satisfaction.
  
  
• Resolve customer concerns promptly and professionally.
  
  

• Oversee technician inspections, diagnostics, and repairs on domestic, Asian, and European vehicles.
  
  
• Ensure repairs are completed safely, accurately, and efficiently.
  
  
• Monitor technician productivity, efficiency, and quality of work.
  
  
• Maintain a clean, organized, and OSHA/EPA-compliant facility.
  
  
• Ensure all company policies, procedures, and safety standards are followed.
  
  

• Drive revenue growth while maintaining high customer satisfaction.
  
  
• Increase Average Repair Order (ARO), car count, and gross profit.
  
  
• Manage inventory, purchasing, and inventory control.
  
  
• Monitor labor costs, expenses, and overall store profitability.
  
  
• Analyze financial reports and P&L statements to improve business performance.
  
  
• Submit daily sales and operational reports.
  
  

• Leads with integrity, professionalism, and accountability.
  
  
• Has a proven ability to grow sales and improve profitability.
  
  
• Builds strong relationships with customers and employees.
  
  
• Creates a positive, high-performing workplace culture.
  
  
• Makes sound business decisions based on data and experience.
  
  
• Takes ownership of the business as if it were their own.
  
  
• Is passionate about developing employees and helping them succeed.
  
  

• Minimum 5 years of Automotive Store Manager or Automotive Service Manager experience
  
  
• Strong knowledge of automotive repair, diagnostics, and maintenance
  
  
• Proven experience managing Service Advisors and Automotive Technicians
  
  
• Strong leadership, coaching, and team-building skills
  
  
• Excellent customer service, communication, and sales abilities
  
  
• Experience managing sales, labor, inventory, and profitability
  
  
• Strong organizational, multitasking, and problem-solving skills
  
  
• Proficiency with POS systems, estimating software, and Microsoft Office
  
  
• Valid driver's license with a clean driving record
  
  

• ASE Certifications
  
  
• College coursework or degree in Business Management or Automotive Technology
  
  
• Experience with shop management software such as Mitchell 1, RO Writer, Tekmetric, Shop-Ware, or similar
  
  
• Experience with Digital Vehicle Inspections (DVIs)
  
  

• Increase monthly sales and profitability
  
  
• Grow Average Repair Order (ARO)
  
  
• Increase customer retention and satisfaction
  
  
• Improve technician productivity and efficiency
  
  
• Control labor and inventory costs
  
  
• Maintain strong online customer reviews
  
  
• Build and retain a high-performing team
  
  
• Achieve monthly and annual business goals
  
  

• Competitive salary based on experience
  
  
• Monthly performance bonus
  
  
• Paid vacation and holidays
  
  
• Employee discounts
  
  
• Leadership and professional development
  
  
• Career advancement opportunities
  
  
• Stable, high-volume shop with year-round business
  
  
• Modern equipment and technology
  
  
• Supportive and collaborative work environment