Melbourne, Victoria, Australia · Hybrid
Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects …
Skills: Desktop Support, Service Management Ticketing System, Hardware Troubleshooting, LAN, WAN
Melbourne, Victoria, Australia · On-site
Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects …
Skills: Accounts Payable, Financial Reporting, Microsoft Excel, Reconciliation, Data Entry
Melbourne, Victoria, Australia · On-site
Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects …
Skills: Customer service, Communication, Safety awareness, Problem solving, Adaptability
Melbourne, Victoria, Australia · On-site
Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects …
Skills: Rail Safety, Risk Management, Audit, Compliance, RSNL
Melbourne, Victoria, Australia · On-site
Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects …
Skills: Intelligence analysis, Security operations, Risk assessment, Power BI, Data analysis
Melbourne, Victoria, Australia · On-site
Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects …
Skills: HR Management, Business Partnering, Stakeholder Management, Change Management, Organizational Design
Melbourne, Victoria, Australia · On-site
Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects …
Skills: People analytics, Reporting, Data visualization, Power BI, Excel
Melbourne, Victoria, Australia · On-site
Melbourne is a city on the rise, and its public transport system is key to shaping a connected and sustainable future. Through major initiatives like the Metro Tunnel and Level Crossing Removal projects, we're making tra…
Skills: Track design, Civil design, Bentley Microstation, Engineering standards, Risk management
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The role involves managing IT support requests through a ticketing system and providing technical assistance for desktop, hardware, and mobile device issues. Additionally, the position requires documenting work procedures and supporting end-user compute deployments across the network.
Candidates must have previous experience in Level 2 support within a large organization and possess a relevant ICT tertiary qualification. An ITIL certification and a full, unrestricted driver's license are also required for this position.
Melbourne is Australia’s fastest growing city, and public transport is vital to keeping it moving. Since 2009, Metro has proudly operated and maintained a world-class train service and delivered major transport projects that shape the future of our city. Guided by our value of Safely Always, we are one team dedicated to ensuring everyone gets home safely while helping to connect and create a better Melbourne.
The Level 2 Desktop Support position plays a crucial role in maintaining and enhancing the functionality of IT systems, to ensure that all users across the Metro network can perform their tasks efficiently with minimal disruptions.
You will monitor and manage a ticketing system and ad hoc walk-ins to support desktop systems and hardware queries along with building and deployment of new desktop/laptop hardware and mobile devices.
This is a permanent opportunity, and you will be based at 700 Collins Street (4 days in the office, 1 day working from home). The role will also require some flexibility to travel to different sites and start work at 7.30am depending on team requirements.
• Monitor and respond quickly and effectively to requests received through the Service Desk
• Provide technical assistance and support for incoming concerns, issues and enquiries by phone, email and in person
• Create step-by-step training manuals and document work instruction procedures
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems
• Identifying trends and patterns that may become a bigger issue and minimising the potential risk
• Support end-user compute deployments
• Collaborate with OCMS teams, MTM divisions, and stakeholders
• Assist with hardware rollouts for OCMS Renewals
Qualifications, Skills, and Experience:
• Previous experience providing Level 2 support in a large complex organisation with a Service Management Ticketing System
• A relevant ICT Tertiary qualification and ITIL certification
• Ability to work hands-on with a wide range of IT support tasks, from basic troubleshooting to complex escalations
• Excellent communication skills, both written and verbal, and the ability to simplify technical terms to a variety of end users including Executive level
• Strong organisational skills to manage multiple tasks and priorities autonomously while working with incident time pressures and adhering to Service Level Agreements
• A full, unrestricted drivers license
Next Steps
If this role resonates with your values, experience, and career growth, then please apply.
Metro’s commitment to an inclusive workforce
At Metro, we move Melbourne and we’re powered by our people. We’re committed to building a workforce that reflects our diverse communities and celebrates the unique perspectives each person brings. Inclusion, respect and opportunity shape how we work and we invite you to join us in creating a workplace where everyone can thrive.
We are One Team, One Metro.
Since November 2009 Metro Trains Melbourne has been the operator of Melbourne’s growing suburban railway. Currently running more than 15,000 services a week across 16 lines, Metro is committed to creating one of the best engineered railways in the world. Melbourne is Australia’s fastest growing city – a city which is becoming increasingly reliant on public transport networks. Since 2009, Metro’s momentum to grow and change the network has remained steadfast, understanding it is no longer a traditional suburban railway. Adopting global best-practice across all facets of the business provides the foundation for the transformation to a high capacity and high frequency metro-style railway designed for the growing city of Melbourne. With more than 7000 team members across Victoria, we provide an environment that is rooted in honesty and integrity. Metro's team members are committed to serving our communities with the best possible services.
Offices: 700 Collins St, Melbourne, Victoria 3008, AU
We are One Team, One Metro.
Since November 2009 Metro Trains Melbourne has been the operator of Melbourne’s growing suburban railway. Currently running more than 15,000 services a week across 16 lines, Metro is committed to creating one of the best engineered railways in the world. Melbourne is Australia’s fastest growing city – a city which is becoming increasingly reliant on public transport networks. Since 2009, Metro’s momentum to grow and change the network has remained steadfast, understanding it is no longer a traditional suburban railway. Adopting global best-practice across all facets of the business provides the foundation for the transformation to a high capacity and high frequency metro-style railway designed for the growing city of Melbourne. With more than 7000 team members across Victoria, we provide an environment that is rooted in honesty and integrity. Metro's team members are committed to serving our communities with the best possible services.
Offices: 700 Collins St, Melbourne, Victoria 3008, AU
