United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: PBX Operation, Customer Service, Telephone Switchboard, Interpersonal Communication, Multi-tasking
United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Pharmaceutical Care, IV Admixture, Inventory Management, Medical Terminology, Aseptic Technique
Harris County, Texas, United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Nursing Assessment, Patient Education, Medical Record Maintenance, Oral Communication, Written Communication
United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: MRI Procedures, Patient Positioning, Contrast Administration, Quality Assurance, Patient Care
The Woodlands, Texas, United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Nursing Assessment, Patient Education, Trauma Care, Medical Record Maintenance, Interdisciplinary Collaboration
United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Nursing Assessment, Patient Education, Medical Record Maintenance, Clinical Decision Making, Discharge Planning
United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Laboratory Testing, Quality Control, Sample Processing, Blood Banking, Chemistry
United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Patient Care, Vital Signs Monitoring, Activities Of Daily Living, Patient Hygiene, Clinical Documentation
Harris County, Texas, United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Nursing Process, Patient Assessment, Patient Education, Medical Record Maintenance, Clinical Decision Making
United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Patient Care, Vital Signs Monitoring, Activities Of Daily Living, Patient Hygiene, Clinical Documentation
United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Patient Care, Vital Signs Monitoring, Activities Of Daily Living, Patient Hygiene, Clinical Documentation
Katy, Texas, United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Patient Care, Vital Signs Monitoring, Activities Of Daily Living, Patient Hygiene, Clinical Documentation
The Woodlands, Texas, United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: ECG Rhythm Interpretation, Cardiac Monitoring, Patient Surveillance, Telemetry System Operation, Clinical Communication
United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Pharmaceutical Care, Inventory Management, Medical Terminology, Sterile Compounding, Aseptic Technique
Houston, Texas, United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Clerical Support, Customer Service, Medical Terminology, Record Keeping, Patient Coordination
United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Patient Scheduling, Insurance Verification, Medical Necessity Compliance, Payment Posting, Customer Service
Katy, Texas, United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Nursing Assessment, Patient Education, Medical Record Maintenance, Clinical Decision Making, Care Coordination
United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Patient Scheduling, Insurance Verification, Medical Necessity Compliance, Payment Posting, Customer Service
West, Texas, United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Computed Tomography, Radiology, Patient Care, Clinical Education, Imaging Technology
Cape Girardeau, Missouri, United States · On-site
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes o…
Skills: Nursing Process, Patient Assessment, Patient Education, Medical Record Maintenance, Interdisciplinary Collaboration
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Responsible for operating the hospital telephone switchboard, dispatching calls, and managing emergency code communications. Acts as a liaison between patients, families, and medical staff to resolve concerns and provide information.
Requires a high school diploma (preferred) and at least three years of PBX experience and two years of customer service experience. Must possess strong communication skills and the ability to work in a high-stress environment.
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Education: High school diploma preferred.
Licenses/Certifications: (None)
Three (3) years of PBX telephone experience.
Two (2) years of customer service experience.
Ability to operate telephone switchboard; basic computer skills required.
Strong interpersonal skills and ability to communicate effectively with the public, physicians, ancillary departments and other staff members.
Strong customer service skills and ability to multi-task while working in a complex and stressful environment.
Operates telephone switchboard, answering all incoming and in-house calls in a quick and professional manner; assist patients with information and directions to specific areas in the hospital; respond quickly and effectively to all emergency codes using proper hospital procedures.
Utilizes paging system and overhead paging to issue fire alarms, disaster alerts, STAT calls and page MET’s and physicians. Make announcements as requested over the hospital intercom.
Communicates patient needs to appropriate personnel, following proper reporting procedures in compliance with HIPPA laws, documenting all patient concerns/complaints and ensuring adequate follow-up.
Monitors Phone-O-Matic systems; ensures availability of TDD telephone and amplified receivers, arranging for delivery and maintaining logs; replaces non working phones and lists on repair log.
Rotate to satellite Waiting Area locations as needed to serve as a designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.
Interprets and explain to patients and families, policies and procedures that affect his/her care and treatment.
Assist Management with additional tasks; responsible for departmental operation after hours and during weekend in a Team Lead capacity. Handle customer and staff concerns in a professional manner.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.
More than a century of patient-centered care. At Memorial Hermann, we are all about advancing health.
Advancing Health. Personalizing Care. Memorial Hermann Health System is a nonprofit, values-driven, community-owned health system dedicated to improving health. A fully integrated health system with more than 260 care delivery sites throughout the Greater Houston area, Memorial Hermann is committed to delivering safe, high-quality, patient-centered care and offers clinical expertise, innovation and cutting-edge technology to all patients.
Offices: Houston, Texas, US
More than a century of patient-centered care. At Memorial Hermann, we are all about advancing health.
Advancing Health. Personalizing Care. Memorial Hermann Health System is a nonprofit, values-driven, community-owned health system dedicated to improving health. A fully integrated health system with more than 260 care delivery sites throughout the Greater Houston area, Memorial Hermann is committed to delivering safe, high-quality, patient-centered care and offers clinical expertise, innovation and cutting-edge technology to all patients.
Offices: Houston, Texas, US
