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Jobs at MedReview Inc. (Now Hiring) — 4 open

MedReview Inc. logoMedReview Inc.

Customer Service Representative

New York, New York, United States · On-site

Entry level

Position Summary At MedReview, our mission is to bring accuracy, accountability, and clinical excellence to healthcare. As a leader in payment integrity solutions, we provide DRG Validation, Cost Outlier, and Readmission…

Skills: Customer Service, Medical Record Retrieval, HIPAA Compliance, Conflict De-escalation, Healthcare Administration

MedReview Inc. logoMedReview Inc.

Medical Records Specialist

New York, New York, United States · On-site

Mid level

Position Summary At MedReview, our mission is to bring accuracy, accountability and clinical excellence to healthcare. As such, we are a leading authority in payment integrity solutions including DRG Validation, Cost Out…

Skills: Data Entry, Medical Records Processing, HIPAA Compliance, Typing, Healthcare Terminology

MedReview Inc. logoMedReview Inc.

DRG Reviewer

New York, New York, United States · Remote Solely

$85k–$90k/yr

Mid level

Position Summary At MedReview, our mission is to bring accuracy, accountability, and clinical excellence to healthcare. We are a leading authority in payment integrity solutions, including DRG Validation, Cost Outlier, a…

Skills: DRG Validation, ICD-10-CM/PCS Coding, Inpatient Claims Review, Medical Auditing, Payment Integrity

MedReview Inc. logoMedReview Inc.

Licensed Social Worker

New York, New York, United States · On-site

Mid level

Position Summary: As a Licensed Master Social Worker at MedReview you will be responsible for conducting policy and procedure manual review, pre-opening licensure, re-licensure surveys and associated tasks for Licensed H…

Skills: Policy Review, Compliance Auditing, Case Management, Technical Writing, Critical Thinking

MedReview Inc. logo

Customer Service Representative

MedReview Inc.

New York, New York, United States • On-site

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Entry level

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  • Full-time
  • high school
  • Medical Insurance, Dental Insurance, Vision Insurance, 401(k) Retirement Plan, Life Insurance, Disability Insurance
  • Posted 6d ago
  • Apply by Oct 20
  • ~40 hrs/week

Responsibilities

The representative handles customer inquiries via phone and email, researches issues, and coordinates with internal departments for resolution. They are also responsible for requesting medical records from providers and maintaining accurate documentation in compliance with HIPAA.

Requirements

A high school diploma is required, with previous experience handling medical records and knowledge of HIPAA regulations. Proficiency in Microsoft Office and experience in healthcare administration or call centers is preferred.

Full job description

Position Summary

At MedReview, our mission is to bring accuracy, accountability, and clinical excellence to healthcare. As a leader in payment integrity solutions, we provide DRG Validation, Cost Outlier, and Readmission Review services to healthcare clients nationwide.

Under the direction of Customer Service leadership, the Customer Service Representative is responsible for responding to customer inquiries, researching and resolving issues, supporting medical record retrieval activities, and ensuring a high level of service to clients, providers, and members. This position requires strong communication skills, attention to detail, and the ability to effectively manage multiple priorities while maintaining HIPAA compliance.

Location: One Seaport Plaza, 199 Water Street, 27th Floor, New York, NY 10038
Schedule: Monday – Friday, 9:00 AM – 5:00 PM


Primary Responsibilities
  • Answer incoming customer calls and respond to email inquiries in a professional, accurate, and timely manner.
  • Research customer concerns and provide appropriate information and resolution.
  • De-escalate customer issues and coordinate with internal departments as needed.
  • Review customer and client accounts and provide updates regarding claim audits, review statuses, and related inquiries.
  • Conduct outbound calls to providers to request medical records and supporting documentation required for review.
  • Verify provider contact information and ensure proper handling of confidential and protected information.
  • Assist users with navigating company websites, portals, and communication platforms.
  • Document customer interactions and maintain accurate records within company systems.
  • Transcribe and enter call-related information as required.
  • Collaborate with internal teams to improve customer service and operational efficiency.
  • Maintain compliance with HIPAA and all company privacy and security requirements.
  • Perform additional projects and duties as assigned.

Qualifications
  • High school diploma or equivalent required.
  • Customer service, call center, healthcare administration, or related experience preferred.
  • Previous experience handling medical records required.
  • Knowledge of HIPAA privacy and security requirements.
  • Familiarity with healthcare claims processing, claim auditing, DRG Validation, Cost Outlier Reviews, and Readmission Reviews preferred.
  • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
  • Strong verbal, written, interpersonal, and customer service skills.
  • Excellent problem-solving, organizational, and time management abilities with the ability to manage multiple priorities independently.
  • Ability to maintain professionalism, confidentiality, and attention to detail in a fast-paced environment.
  • Ability to remain seated for extended periods and perform frequent computer, telephone, and data-entry tasks in an office environment.

Why Work at MedReview

At MedReview, you'll be part of a team dedicated to improving healthcare through accuracy, accountability, and clinical excellence. Our employees make a meaningful impact by helping healthcare organizations improve payment integrity and drive better outcomes, while working in a collaborative environment that supports professional growth, innovation, and continuous improvement. We offer competitive compensation, comprehensive benefits, and the opportunity to build a rewarding career with an industry leader.

Compensation & Benefits

Hourly Rate: $24.10 per hour
Actual compensation will be based on qualifications, experience, skills, and business needs.

Eligible employees may participate in MedReview's benefit programs, including:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Life and Disability Insurance
  • Paid Time Off and Company Holidays
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)

MedReview is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and making employment decisions without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, military or veteran status, citizenship status, or any other characteristic protected by applicable federal, state, or local law.
 

Related keywords

DRG ValidationCost Outlier ReviewReadmission ReviewPayment IntegrityHIPAAMedical RecordsHealthcare Claims ProcessingClaim AuditingMicrosoft OutlookMicrosoft WordMicrosoft ExcelCall CenterHealthcare Administration

About MedReview Inc.

LinkedInVisit site

MedReview Inc. helps payers identify inaccurate medical claims to save millions in overpayments.

Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1974
Headquarters
New York, New York
LinkedIn followers
18,810

MedReview is a different type of payment integrity company. As a physician-led organization, our doctors review and document every claim we reassign, resulting in the highest savings per review and the lowest appeal overturn rate in the industry. Our advanced algorithms are enriched by machine learning and decades of clinical and claims data, enabling us to target claims with the highest potential for inaccuracy and abuse. With a passion for ensuring claims fairly represent the care provided, MedReview offers pre- and post-pay billing audits with clinical reviews that save millions of dollars a year for our clients. Our full range of services include industry-leading solutions in payment integrity, utilization management and quality assurance.

Offices: 1 Seaport Plaza, 199 Water Street, 27th Floor, New York, New York 10038, US

Payment IntegrityDRG ValidationsHospital Bill AuditsReadmission ReviewsUtilization ManagementPrior AuthorizationsInpatient/Concurrent ReviewsCase ManagementQuality ManagementHEDIS/QARR Reviews
View all jobs at MedReview Inc.

About MedReview Inc.

LinkedInVisit site

MedReview Inc. helps payers identify inaccurate medical claims to save millions in overpayments.

Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1974
Headquarters
New York, New York
LinkedIn followers
18,810

MedReview is a different type of payment integrity company. As a physician-led organization, our doctors review and document every claim we reassign, resulting in the highest savings per review and the lowest appeal overturn rate in the industry. Our advanced algorithms are enriched by machine learning and decades of clinical and claims data, enabling us to target claims with the highest potential for inaccuracy and abuse. With a passion for ensuring claims fairly represent the care provided, MedReview offers pre- and post-pay billing audits with clinical reviews that save millions of dollars a year for our clients. Our full range of services include industry-leading solutions in payment integrity, utilization management and quality assurance.

Offices: 1 Seaport Plaza, 199 Water Street, 27th Floor, New York, New York 10038, US

Payment IntegrityDRG ValidationsHospital Bill AuditsReadmission ReviewsUtilization ManagementPrior AuthorizationsInpatient/Concurrent ReviewsCase ManagementQuality ManagementHEDIS/QARR Reviews
View all jobs at MedReview Inc.

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