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Full-time
Posted 12d ago
~40 hrs/week
Responsibilities
The Patient Care Coordinator serves as the primary point of contact for families, therapists, and physicians to ensure efficient coordination of pediatric home health therapy services. This role manages documentation, insurance authorizations, and physician orders while maintaining accurate patient records in the EMR system.
Requirements
Candidates must be bilingual in English and Spanish with strong organizational, communication, and customer service skills. Proficiency in Microsoft Office and experience in healthcare administration or home health settings are highly preferred.
Full job description
MedCare Pediatric is seeking a Bilingual Patient Care Coordinator to support our Pediatric Home Health Therapy team. This role serves as the primary point of contact for families, therapists, physicians, and referral partners after therapy services are established, helping ensure exceptional customer service, timely communication, and efficient coordination of care.
The ideal candidate is highly organized, detail-oriented, and passionate about providing outstanding service while managing documentation, authorizations, and daily operational workflows in a fast-paced healthcare environment.
\nKey Responsibilities:
Serve as the primary contact for bilingual (English/Spanish) families regarding established therapy services.
Coordinate communication between families, therapists, physicians, referral sources, and internal departments.
Monitor therapy documentation to ensure timely completion and compliance with agency standards.
Assist with obtaining, tracking, and managing insurance authorizations and payer requirements.
Coordinate physician orders, plan of care documentation, and other required clinical paperwork.
Maintain accurate patient records within the electronic medical record (EMR) system.
Support quality improvement initiatives, documentation audits, and process improvements.
Identify workflow challenges and collaborate with leadership to improve efficiency and patient access.
Provide exceptional customer service while ensuring patients receive timely, coordinated therapy services.
Qualifications:
Required
Bilingual in English and Spanish (spoken and written).
Excellent communication, organizational, and customer service skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and problem-solving skills.
Proficiency with Microsoft Office and computer applications.
Preferred
Experience in healthcare administration, home health, therapy services, or a medical office.
Experience with EMR systems, insurance authorizations, physician orders, or medical documentation.
Knowledge of home health operations and healthcare compliance.
What Success Looks Like:
Timely and accurate documentation coordination
Strong communication with families, therapists, and physicians
Efficient management of authorizations and physician orders
High-quality customer service and patient satisfaction
Effective collaboration across clinical and administrative teams
Support of department quality and operational goals
\n
Related keywords
Patient Care CoordinatorPediatric Home HealthTherapy ServicesBilingualSpanishEnglishCustomer ServiceDocumentationInsurance AuthorizationsPhysician OrdersEMRHealthcare AdministrationComplianceQuality ImprovementMedical RecordsOperational Workflows
Hiring at our Stafford and Northshore Locations. Join our team!
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1991
Headquarters
Stafford, Texas
LinkedIn followers
1,569
MedCare has been paving the way for Pediatric Therapy and Nursing in the Houston area for over 25 years and has become a widely known and easily recognizable choice for Home Health and Outpatient Services. We offer comprehensive nursing and therapy services for patients aged birth through 21 years old in your home or in one of our outpatient rehab clinics conveniently located around Houston. MedCare provides a range of services including occupational therapy, physical therapy, speech therapy and private duty nursing. With our dedication to the highest standards of care, our patient's lives are enhanced every day.
MedCare was founded in 1991 by a husband and wife team with a vision and passion for helping others. From our humble beginnings in a small office rental space in Southwest Houston we worked hard every day to provide valuable care for our patients. Today, with over 200 experienced nurses, therapists and administrative professionals at three convenient area locations in Stafford, NorthShore and the Woodlands we continue our tradition in care excellence.
Offices: 12371 S. Kirkwood Rd., Stafford, Texas 77477, US · 4818 E. Sam Houston Pkwy N, Houston, Texas 77015, US
PhysicalOccupationaland Speech TherapyHome Health NursingPrivate Duty NursingOutpatient TherapyHome Health Therapyand Applied Behavior Analysis TherapyHealth Care
Hiring at our Stafford and Northshore Locations. Join our team!
Industry
Hospitals and Health Care
Company size
201-500 employees
Founded
1991
Headquarters
Stafford, Texas
LinkedIn followers
1,569
MedCare has been paving the way for Pediatric Therapy and Nursing in the Houston area for over 25 years and has become a widely known and easily recognizable choice for Home Health and Outpatient Services. We offer comprehensive nursing and therapy services for patients aged birth through 21 years old in your home or in one of our outpatient rehab clinics conveniently located around Houston. MedCare provides a range of services including occupational therapy, physical therapy, speech therapy and private duty nursing. With our dedication to the highest standards of care, our patient's lives are enhanced every day.
MedCare was founded in 1991 by a husband and wife team with a vision and passion for helping others. From our humble beginnings in a small office rental space in Southwest Houston we worked hard every day to provide valuable care for our patients. Today, with over 200 experienced nurses, therapists and administrative professionals at three convenient area locations in Stafford, NorthShore and the Woodlands we continue our tradition in care excellence.
Offices: 12371 S. Kirkwood Rd., Stafford, Texas 77477, US · 4818 E. Sam Houston Pkwy N, Houston, Texas 77015, US
PhysicalOccupationaland Speech TherapyHome Health NursingPrivate Duty NursingOutpatient TherapyHome Health Therapyand Applied Behavior Analysis TherapyHealth Care