Wichita, Kansas, United States · On-site
People love to work here, plain and simple.It’s easy to love your job when you’re surrounded by driven, passionate leaders. We show up every day and give it our all; not because we have to, but because we want to. POSITI…
Skills: Hardware Troubleshooting, Software Installation, System Provisioning, Asset Management, A/V Conferencing
Wichita, Kansas, United States · On-site
People love to work here, plain and simple.It’s easy to love your job when you’re surrounded by driven, passionate leaders. We show up every day and give it our all; not because we have to, but because we want to. POSITI…
Skills: Project Management, Budget Management, Schedule Management, Risk Mitigation, Preconstruction Planning
Fort Worth, Texas, United States · On-site
People love to work here, plain and simple.It’s easy to love your job when you’re surrounded by driven, passionate leaders. We show up every day and give it our all; not because we have to, but because we want to. POSITI…
Skills: Construction Management, Project Scheduling, Safety Management, Budget Management, Field Operations
Wichita, Kansas, United States • On-site
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Provides comprehensive hardware and software support for endpoints, systems, and A/V conferencing for associates. Manages system provisioning, asset tracking, and technical troubleshooting for both office and remote field locations.
Requires an Associate's degree in an IT field or equivalent certification with 1-3 years of hardware troubleshooting experience. A+ certification is preferred, and ITIL v4 Foundation certification must be obtained within 90 days of hire.
Provides overall hardware and software support to McCownGordon associates, including endpoints and systems, office and field support, printer/copier management, and A/V conferencing. Enhances the technology experience for internal and external clients.
Provisions and deploys endpoints such as laptops and mobile devices.
Installs and configures software.
Follows documented procedures, company standards, and direct instruction.
Manages accounts, groups, and access permissions.
Provisions networks and systems at remote locations.
Engages associates with the goal of delivering excellent customer experience by following established procedures, developing innovative solutions, and providing the right level of communication.
Reviews incoming requests, prioritizes and escalates as needed.
Provides technical support to associates on a variety of issues, such as A/V conferencing, software installation, troubleshooting, and password resets.
Addresses technical issues by using remote software and by making site visits as necessary.
Travels periodically to project sites and regional offices as needed for team support functions.
Diagnoses and repairs software and hardware by troubleshooting and following established procedures to resolve requests.
Escalates technical issues to Sr Support Specialist as needed.
Communicates with vendors to resolve escalated technical issues by phone and e-mail.
Assists with and executes projects by following established procedures, performing thorough research, testing, and implementing.
Maintains the organization’s knowledge base and writes Knowledge Base articles.
Tracks all endpoint hardware and peripherals including laptops, mobile devices, copiers/printers, and various equipment by entering details into asset tracking systems.
Maintains inventory and procures peripherals such keyboards, consumables such as copier toner, and mobile device accessories.
Associates Degree in an IT related field, or equivalent certification and training.
1-3 years of experience hardware troubleshooting.
A+ Certification Preferred.
ITIL v4 Foundation Certification within the first 90 days of hire.
The position requires work in an office environment.
Note: This job description reflects a summary of the job and does not prescribe or restrict the responsibilities that may be assigned. The job description is subject to change at any time.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans
We build things differently. We start with a handshake.
Our people make the difference. McCownGordon Construction is recognized as one of the nation’s largest construction managers with offices in Missouri, Kansas, and Texas. Focused on core values of integrity, relationships and performance, McCownGordon is committed to building collaborative partnerships and specializes in construction management, design-build, sustainable construction and general contracting. With strong experience and expertise in a variety of market sectors, the company is 100 percent employee owned and a Best Places to Work for 17 years, and ranks as a Fortune Best Mid-Size Company to Work For and Best Workplaces for Millennials.
Offices: 850 Main Street, Kansas City, Missouri 64105, US · 1880 Kimball Avenue, Suite 200, Manhattan, Kansas 66502, US · 255 N Mead St, Suite 200, Wichita, Kansas 67202, US · 5700 Granite Pkwy, Suite 800, Plano, Texas 75024, US
We build things differently. We start with a handshake.
Our people make the difference. McCownGordon Construction is recognized as one of the nation’s largest construction managers with offices in Missouri, Kansas, and Texas. Focused on core values of integrity, relationships and performance, McCownGordon is committed to building collaborative partnerships and specializes in construction management, design-build, sustainable construction and general contracting. With strong experience and expertise in a variety of market sectors, the company is 100 percent employee owned and a Best Places to Work for 17 years, and ranks as a Fortune Best Mid-Size Company to Work For and Best Workplaces for Millennials.
Offices: 850 Main Street, Kansas City, Missouri 64105, US · 1880 Kimball Avenue, Suite 200, Manhattan, Kansas 66502, US · 255 N Mead St, Suite 200, Wichita, Kansas 67202, US · 5700 Granite Pkwy, Suite 800, Plano, Texas 75024, US
