Forney, Texas, United States · On-site
$65k–$75k/yr
Overview Who We Are At Willard Heating and Cooling , we have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome…
Skills: Team Management, Service Operations, Customer Relations, Sales, Technical Training
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Assistant Service Manager oversees daily operations, including managing service technicians, fleet maintenance, and ensuring efficient department workflows. They are responsible for training team members, conducting performance reviews, and maintaining high standards of customer satisfaction.
Candidates must have at least 2 years of management and sales experience, along with strong leadership and technical skills. Proficiency in computer software and the ability to work flexible hours, including weekends and holidays, are required.
At Willard Heating and Cooling , we have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k).
We're fun, family-oriented, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth and we'll be encouraging it at every step.
We are seeking a dedicated and skilled Assistant Service Manager to oversee the daily operations of our Rockstar Team! The ideal candidate will oversee the efficiencies of the service technicians and fleet department. In addition, a strong background in customer relations, warranty and billing claims, sales, and the drive to mentor your team to be top performers. This role requires hands-on experience, excellent problem-solving skills, and the ability to manage a team effectively and ensure its continued success and growth.
· Weekly training with your team
· Running callbacks with your team members to show in field solutions
· Be available for your team, if they are working so are you
· Jobsite analysis information must be documented per job
· Unscheduled jobsite inspections
· Be prepared to pick up overflow service calls
· Ensuring proper vehicle care and stock for your team
· Quarterly performance reviews for your team
· Other tasks and responsibilities as required to maintain efficient department operations
· Ensure technician licenses and certificates are renewed and kept up to date
· Sufficient knowledge and utilization of the software program being used
· Prepare quotations for recommended work
· Communicate and provide updates to customers and other managers
· Setting and meeting performance goals
· Implement and enforce company safety protocols
· Maintain a strong focus on customer satisfaction by ensuring prompt and professional service delivery
· Ability to work after hours, over weekends, and on public holidays with short or no notice
· 2+ years of proven experience in a management role
· Strong organizational leadership skills to lead and grow a team of technicians
· 2+ years of sales experience
· Ability to properly train and diagnose equipment
· Great attitude, high energy, great communication, and sales driven personality
· Strong computer skills
· Service Titan Experience
· HVAC knowledge
· Plumbing knowledge
· Pay: $65,000 +, DOE
· Days: Monday - Friday
· Location: In - Office
· Medical, Prescription, Dental, Vision Insurance
· Disability and Term Life Insurance
· Matching 401(k)
· Paid Holidays
· Paid Time Off (PTO)
Candidates must successfully pass a drug test and background check.
If we sound like a company you want a long-term career with, apply today!
We are an Equal Employment Opportunity Employer
Max Plumbing & Air Conditioning is a plumbing and air conditioning company serving the Las Vegas valley since 2003.
Max Plumbing & Air Conditioning is a locally owned plumbing and air conditioning company that has been serving the Las Vegas valley since 2003. From residential to commercial, we take care of a wide range of plumbing and air conditioning issues. Call us today!
Offices: 4131 W Oquendo Rd, Las Vegas, Nevada 89118, US
Max Plumbing & Air Conditioning is a plumbing and air conditioning company serving the Las Vegas valley since 2003.
Max Plumbing & Air Conditioning is a locally owned plumbing and air conditioning company that has been serving the Las Vegas valley since 2003. From residential to commercial, we take care of a wide range of plumbing and air conditioning issues. Call us today!
Offices: 4131 W Oquendo Rd, Las Vegas, Nevada 89118, US
