Charlotte, North Carolina, United States · On-site
$40k–$100k/yr
If you want to make money please APPLY! Business Development Center (BDC) | Internet Sales Representatives Along with department team members, this role responds to all internet leads, confirms sales appointments and per…
Skills: Lead Management, Customer Service, Appointment Setting, Call Center Operations, Staff Management
Charlotte, North Carolina, United States · On-site
$17/hr–$20/hr
Join Team Maplecrest! We are looking for a motivated, energetic, and customer-focused Spanish-Speaking BDC (Business Development Center) Representative to join our dealership team. If you enjoy helping customers, excel a…
Skills: Spanish Fluency, English Fluency, Customer Service, CRM Systems, Appointment Setting
Charlotte, North Carolina, United States • On-site
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The role involves responding to internet leads, confirming sales appointments, and performing long-term follow-up with unsold customers. Additionally, the representative manages call center staff and develops processes for new hire interviews and customer satisfaction.
The candidate must be experienced in BDC operations and capable of maintaining high ethical standards. They should be able to attract and retain clients by answering product questions via phone and internet.
If you want to make money please APPLY!
Business Development Center (BDC) | Internet Sales Representatives
Along with department team members, this role responds to all internet leads, confirms sales appointments and performs long-term follow-up on all unsold customers (e.g., internet leads, showroom visits, and incoming calls).
BDC Representatives strive to generate repeat business by reaching out to current customers and ensuring complete satisfaction in ownership, as well as in marketing efforts by accurately obtaining and logging customer sources.
BDC Reps report directly to the Internet Sales Director.
Equal Employment Opportunity
Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.
The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
For more than 50 years, Maplecrest Ford Lincoln has called Union home, and the surrounding towns in Essex, Morris and Union Counties its neighbors. We take seriously our role of being your trusted advisors during your car sales and service experiences and we’re proud of the reputation for friendliness and professionalism that has earned us 20 President’s Awards from Ford Motor Company. At Maplecrest Ford Lincoln of Union, our sales specialists guide you through your car-buying experience to ensure your satisfaction, starting first with a look through our large selection of 2015 and 2016 new Ford and Lincolns that include the Fiesta, Focus, Fusion, C-Max Hybrid, Taurus, Mustang, Lincoln MKZ and Lincoln MKS. Crossovers and SUVs include Escape, Edge, Explorer, Flex and Expedition, Lincoln MKC, Lincoln MKX and Navigator. The full range of Ford Trucks and Commercial vehicles include: the F-150, Super Duty, Transit Connect, E-Series Wagon, E-Series Cargo Van, F-650, F-750, Box Trucks and Dump Trucks. Our service department features the highest concentration of Senior Master and Master Mechanics in the United States at competitive and reasonable prices. Our parts department features a huge stock of OEM and aftermarket items. We ensure your experience is top quality, whether you visit us for new tires, an oil change or transmission tune-up. That's why our customers consistently rank Maplecrest's full-service Service and Truck Center as one of the highest in customer satisfaction in New Jersey. As active Partners in the Community, we remain committed to strengthening and improving our local neighborhoods and business districts and supporting programs that assist local families and youth. Our new initiative, Mustang Sally’s Now: Driving Women’s Leadership is designed to envision a bold new way for women to embrace the car buying and service experiences.
For more than 50 years, Maplecrest Ford Lincoln has called Union home, and the surrounding towns in Essex, Morris and Union Counties its neighbors. We take seriously our role of being your trusted advisors during your car sales and service experiences and we’re proud of the reputation for friendliness and professionalism that has earned us 20 President’s Awards from Ford Motor Company. At Maplecrest Ford Lincoln of Union, our sales specialists guide you through your car-buying experience to ensure your satisfaction, starting first with a look through our large selection of 2015 and 2016 new Ford and Lincolns that include the Fiesta, Focus, Fusion, C-Max Hybrid, Taurus, Mustang, Lincoln MKZ and Lincoln MKS. Crossovers and SUVs include Escape, Edge, Explorer, Flex and Expedition, Lincoln MKC, Lincoln MKX and Navigator. The full range of Ford Trucks and Commercial vehicles include: the F-150, Super Duty, Transit Connect, E-Series Wagon, E-Series Cargo Van, F-650, F-750, Box Trucks and Dump Trucks. Our service department features the highest concentration of Senior Master and Master Mechanics in the United States at competitive and reasonable prices. Our parts department features a huge stock of OEM and aftermarket items. We ensure your experience is top quality, whether you visit us for new tires, an oil change or transmission tune-up. That's why our customers consistently rank Maplecrest's full-service Service and Truck Center as one of the highest in customer satisfaction in New Jersey. As active Partners in the Community, we remain committed to strengthening and improving our local neighborhoods and business districts and supporting programs that assist local families and youth. Our new initiative, Mustang Sally’s Now: Driving Women’s Leadership is designed to envision a bold new way for women to embrace the car buying and service experiences.
