Lucknow, Uttar Pradesh, India · On-site
Responsibilities & Key Deliverables Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management. Implementation of all processes an…
Skills: Dealer Management, Field Service, Spares Management, Warranty Management, Technical Problem Solving
Mohali, Punjab, India · On-site
Responsibilities & Key Deliverables To take care of complete mechanical maintenance of machine shop including heavy machine shop, light machine shop and heat treatment. Leading a team for troubleshooting and smooth runni…
Skills: Mechanical Maintenance, CNC Machine, Troubleshooting, TPM Practices, Preventive Maintenance
Pune, Maharashtra, India · On-site
Competencies Overall Feedback Responsibilities & Key Deliverables 1. Consults on managing large or multiple-site inventory considerations, methods and processes. 2. Develops inventory management metrics to evaluate the i…
Skills: Inventory Management, Supply Chain Management, Business Analytics, Predictive Analytics, Lean Supply Chain
Bengaluru, Karnataka, India · On-site
Roles and Responsibilities Responsible for E&E Integration activities for BEV power train system Coordinating with Internal & External stake holders for E&E interface sign off To create/write system level test case for E…
Skills: Battery Electric Vehicle Systems, Vehicle Networks, Problem Solving, Root Cause Analysis, CANOe
Jammu, Jammu and Kashmir, India · On-site
Responsibilities & Key Deliverables Responsible for Sales Volumes and Market Share of Light Commercial vehicles through local dealers in respective territory.To identify and engage with strategic customers / Fleet owners…
Skills: Sales Management, Market Share Analysis, Strategic Customer Engagement, Sales Forecasting, Channel Partner Development
Chakan, Maharashtra, India · On-site
Responsibilities & Key Deliverables Production Management Monitor and control Body Shop production activities to achieve daily production targets. Ensure adherence to production schedules and takt time requirements. Mini…
Skills: Production Management, BIW, Robotic Welding, Quality Assurance, Lean Manufacturing
Zahedan, Sistan and Baluchestan Province, Iran · On-site
Responsibilities & Key Deliverables As the Deputy Manager for Tractor Assembly within the K2 Project at Mahindra & Mahindra Ltd, you will oversee the seamless running of day-to-day operations across multiple assembly shi…
Skills: Operations Management, Tractor Assembly, Total Productive Maintenance, Quality Assurance, Safety Compliance
Zahedan, Sistan and Baluchestan Province, Iran · On-site
Responsibilities & Key Deliverables The Assistant Manager - Buying within the Farm Division at Mahindra & Mahindra Ltd holds a pivotal role in ensuring seamless supply chain operations by maintaining optimal inventory le…
Skills: Inventory Management, Supply Chain Management, Procurement, Inventory Planning, Data Analytics
Mohali, Punjab, India · On-site
Responsibilities & Key Deliverables Responsibilities & Key Deliverables As Head - Central Safety & EHS, Swaraj Division, you will lead safety, sustainability, and compliance initiatives across manufacturing locations, fo…
Skills: Safety Management, EHS Compliance, ESG Strategy, Sustainability Reporting, Energy Management
Bengaluru, Karnataka, India · On-site
Responsibilities & Key Deliverables Experience Industry Preferred Qualifications General Requirements Our commitment to Diversity, Equity, and Inclusion
Skills: Trims Management, Supply Chain Management, Inventory Control, Vendor Management, Quality Assurance
Chakan, Maharashtra, India · On-site
Responsibilities & Key Deliverables Responsible for the design, development of BIW (Body in White), trims, dashboard, seating integration, doors, and associated interiors and exterior structures ensuring compliance with …
Skills: BIW Design, Bus Body Engineering, Design Feasibility, Tolerance Analysis, DFM
Zahedan, Sistan and Baluchestan Province, Iran · On-site
Responsibilities & Key Deliverables The Senior Manager - Plant Store Operations plays a pivotal role in overseeing and optimising all facets of the plant's storage and inventory management functions. This includes compre…
Skills: Store Management, Inventory Management, SAP MM, SAP SD, SAP PP
Mumbai, Maharashtra, India · On-site
Responsibilities & Key Deliverables Role Overview: We are looking for a strategic and execution-focused Talent Acquisition Lead to drive Mahindra’s hiring agenda across business units. This role will lead the in-house RP…
Skills: Talent Acquisition, Leadership, RPO Management, Strategic Hiring, Market Mapping
Chennai, Tamil Nadu, India · On-site
Responsibilities & Key Deliverables Accountable for 1. Responsible for the Product group delivery to CPH/Platform on behalf of VES technical team respective PV ICE & EV Project. 2. Act as single point of ownership for VE…
Skills: Automotive Electrical & Electronics Systems, Wiring Harness Design, Vehicle PTD Systems, System Architecture Integration, Manufacturing Feasibility
Mumbai, Maharashtra, India · On-site
Responsibilities & Key Deliverables Collaboration & Influence Partner with product planners to support business case execution and recommend suitable technology aligned with success criteria (cost, perceived quality, reg…
Skills: Product Planning, Business Case Execution, Strategic Sourcing, Stakeholder Management, SDV
Chennai, Tamil Nadu, India · On-site
Responsibilities & Key Deliverables To design, develop and integrate electronics in lighting Advance thinking & Identify technology roadmap for lighting for different vehicle segments in PV, CV & FD segment Benchmarking …
Skills: Electronics Design, Lighting Technology, System Architecture, EMI-EMC, CAN FD
Zahedan, Sistan and Baluchestan Province, Iran · On-site
Responsibilities & Key Deliverables Role Purpose Analyze and resolve field and warranty issues to improve product reliability and reduce warranty RPT. Key Responsibilities • Field issue analysis • Warranty RPT reduction …
Skills: Warranty analytics, Root cause analysis, Dfmea, Field investigations, Cross-functional coordination
Lucknow, Uttar Pradesh, India · On-site
Responsibilities & Key Deliverables Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management. Implementation of all processes & …
Skills: Dealer Management, Service Delivery, Warranty Management, Technical Problem Solving, Customer Satisfaction
Zahedan, Sistan and Baluchestan Province, Iran · On-site
Responsibilities & Key Deliverables 1. Should have experience on Motor/Power pack/Power electronics/Vehicle assly and its product validation 2. Experience in establishing an Inspection system with strong Defect Detection…
Skills: Product Validation, Defect Detection, DWM Practices, MPPAP, FMEA
Chennai, Tamil Nadu, India · On-site
Responsibilities & Key Deliverables 1. Facilitate responses & proposals from COE to Platform for new product requests from Product Planning. 2. 3. Prepare budget with inputs from key stakeholders and facilitate approvals…
Skills: Project Management, Budgeting, Risk Management, Resource Planning, Conflict Resolution
![Mahindra and Mahindra Limited [Automotive and Farm Equipment Business] logo](/_next/image?url=https%3A%2F%2Fcrustdata-media.s3.us-east-2.amazonaws.com%2Fcompany%2Fa3868cec5487dd4eb2ed50df1a3f32b4184ba6cf98f891fec13af2dd237fd88c.jpg&w=96&q=75){kind=small}
Lucknow, Uttar Pradesh, India • On-site
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The Deputy Manager will oversee customer care processes, including dealer management, field service delivery, and the implementation of service infrastructure. They are responsible for resolving critical customer complaints, managing spare parts targets, and conducting service audits to ensure quality standards.
Candidates must hold a degree or diploma in Engineering (Mechanical, Automobile, or Agriculture) and possess 1-4 years of relevant experience. A minimum of one year of on-roll field service experience handling multiple dealership branches is required.
Overall Responsibility of Customer Care processes related activities- Dealer Management, On-field Service Delivery, Spares/Lubes/Warranty Management.
Implementation of all processes and systems related to the service function at channel partners level.
Ensuring standardized Service Infrastructure, facilities, quality manpower at channel partners level.To guide and conduct on the job training of the Service Mechanics for technical problem solving and debottlenecking at the dealerships.
To attend and resolve the critical customer complaints and measure of customer satisfaction level.
To work towards and increase dealer profitability by service schemes like service packages, service coverage improvements, free services, post warranty jobs, annual maintenance contracts.Ensure meeting spare targets of all channel partners and company promoted oil targets.
Ensure coordination for timely spare parts orders execution for channel partners.Ensure dealer CSI score targets are met by driving improvement action plans.To provide feedback on competition new service schemes launched to the head of service and the Zonal/ Regional Customer Care Manager.To provide timely and qualitative Product feedback about critical and new defects to HO Product Monitoring Cell.Ensure warranty claims process adherence at the channel partners level.To ensure installation and establishing the entire service infrastructure, systems and processes at new dealerships.Conducting service audits periodically as per the company norms.Ensure Product training of the dealer, workshop manager and service mechanics
Capable People, Real Experiences
A USD 19.4 billion multinational group based in Mumbai, India, Mahindra provides employment opportunities to over 256,000 people across 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership. In addition, Mahindra enjoys a strong presence in the agribusiness, aerospace, components, consulting services, defence, energy, industrial equipment, logistics, real estate, retail, steel, commercial vehicles and two wheeler industries. The Automotive and Farm Equipment Business is the largest contributor of the Mahindra Group’s revenue. With 30,000+ full time employees spread across 20 locations, Mahindra has a strong presence in India. Further it propels an entire manufacturing ecosystem of 1,200 suppliers and 3,500 dealers, thereby creating direct and indirect employment for over 200,000 individuals. Our Farm Equipment business is the number 1 tractor company in the world by volume. In addition to our focus on maintaining a leading position in the core tractor mechanization business, we strive to deliver on our aspiration of “Farm Tech Prosperity” thus enabling our customers and our communities to RISE. Our Automotive business is a full-range mobility player with a presence in almost every segment of the automobile industry. Our product portfolio ranges from world class SUVs, premium luxury UVs, sedans, pick-ups, light, medium and heavy commercial vehicles to three-wheelers. All these cater to a diverse customer base spanning across rural and semi-urban customers. Leveraging our growing dominance, domestic & international market penetration and recent strategic acquisitions, we aim to provide world class exeperience to our customers and team members.
Offices: Mahindra Towers, Akurli Road,, Mumbai, Maharashtra 400101, IN
Capable People, Real Experiences
A USD 19.4 billion multinational group based in Mumbai, India, Mahindra provides employment opportunities to over 256,000 people across 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership. In addition, Mahindra enjoys a strong presence in the agribusiness, aerospace, components, consulting services, defence, energy, industrial equipment, logistics, real estate, retail, steel, commercial vehicles and two wheeler industries. The Automotive and Farm Equipment Business is the largest contributor of the Mahindra Group’s revenue. With 30,000+ full time employees spread across 20 locations, Mahindra has a strong presence in India. Further it propels an entire manufacturing ecosystem of 1,200 suppliers and 3,500 dealers, thereby creating direct and indirect employment for over 200,000 individuals. Our Farm Equipment business is the number 1 tractor company in the world by volume. In addition to our focus on maintaining a leading position in the core tractor mechanization business, we strive to deliver on our aspiration of “Farm Tech Prosperity” thus enabling our customers and our communities to RISE. Our Automotive business is a full-range mobility player with a presence in almost every segment of the automobile industry. Our product portfolio ranges from world class SUVs, premium luxury UVs, sedans, pick-ups, light, medium and heavy commercial vehicles to three-wheelers. All these cater to a diverse customer base spanning across rural and semi-urban customers. Leveraging our growing dominance, domestic & international market penetration and recent strategic acquisitions, we aim to provide world class exeperience to our customers and team members.
Offices: Mahindra Towers, Akurli Road,, Mumbai, Maharashtra 400101, IN
![Mahindra and Mahindra Limited [Automotive and Farm Equipment Business] logo](/_next/image?url=https%3A%2F%2Fcrustdata-media.s3.us-east-2.amazonaws.com%2Fcompany%2Fa3868cec5487dd4eb2ed50df1a3f32b4184ba6cf98f891fec13af2dd237fd88c.jpg&w=48&q=75){kind=small}