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Jobs at Mac-Vik Plumbing, Heating, & Electrical (Now Hiring) — 6 open

Mac-Vik Plumbing, Heating, & Electrical logoMac-Vik Plumbing, Heating, & Electrical

Customer Service Representative CSR

Golden, Colorado, United States · On-site

$25/hr–$35/hr

Mid level

Customer Service Representative (CSR) Mac-Vik is a trusted, locally family-owned plumbing, heating, and cooling company since 1962 and is dedicated to deliver top-quality service and comfort solutions to our Customers. W…

Skills: Customer Service, Scheduling, Phone Etiquette, Problem Solving, Multitasking

Mac-Vik Plumbing, Heating, & Electrical logoMac-Vik Plumbing, Heating, & Electrical

Drain Technician - Lead

Golden, Colorado, United States · On-site

$35k–$60k/yr

Senior

Benefits: 401(k) Bonus based on performance Company car Competitive salary Free uniforms Health insurance Opportunity for advancement Training & development Vision insurance Drain Technician - LEAD Now Hiring: Drain Tech…

Skills: Drain Cleaning, CCTV Inspection, Pipeline Repair, Jetting Equipment Operation, Customer Service

Mac-Vik Plumbing, Heating, & Electrical logoMac-Vik Plumbing, Heating, & Electrical

CUSTOMER SERVICE REPRESENTATIVE / DISPATCHER -

Golden, Colorado, United States · On-site

$22/hr–$32/hr

Mid level

Benefits: 401(k) Bonus based on performance Competitive salary Free uniforms Health insurance Opportunity for advancement Training & development Vision insurance CSR / DISPATCHER - Come join our Team! MAC-VIK Plumbing He…

Skills: Customer Service, Dispatching, Multi-tasking, Communication, Active Listening

Mac-Vik Plumbing, Heating, & Electrical logoMac-Vik Plumbing, Heating, & Electrical

Shop Manager -

Golden, Colorado, United States · On-site

$25/hr–$40/hr

Mid level

Benefits: 401(k) Competitive salary Free uniforms Health insurance Vision insurance Shop Manager - We are in need of a Shop Manager to service our shop, oversee parts inventory, maintain equipment and assist in maintaini…

Skills: Shop Management, Inventory Management, Equipment Maintenance, Fleet Maintenance, Plumbing

Mac-Vik Plumbing, Heating, & Electrical logoMac-Vik Plumbing, Heating, & Electrical

HVAC Installer

Golden, Colorado, United States · On-site

$25/hr–$40/hr

Mid level

Benefits: 401(k) Competitive salary Free uniforms Health insurance Opportunity for advancement Training & development Vision insurance Now Hiring: HVAC Installer Family owned since 1962 - No Corporate here! Join our Grow…

Skills: HVAC Installation, Troubleshooting, Customer Service, Communication Skills, Mentoring

Mac-Vik Plumbing, Heating, & Electrical logoMac-Vik Plumbing, Heating, & Electrical

PLUMBER - PROFESSIONAL

Golden, Colorado, United States · On-site

$60k–$140k/yr

Senior

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development Tuition assistance Vision insurance Now Hiring: Licensed Pl…

Skills: Plumbing Installation, Plumbing Repair, System Maintenance, Diagnostics, Troubleshooting

Mac-Vik Plumbing, Heating, & Electrical logo

Customer Service Representative CSR

Mac-Vik Plumbing, Heating, & Electrical

Golden, Colorado, United States • On-site

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Mid level

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  • $25/hr–$35/hr
  • Full-time
  • Health Insurance, 401k, Sign up Incentives, Recruiting Incentives, Training Incentives, Continued Education Incentives
  • Posted 7d ago
  • ~40 hrs/week

Responsibilities

Act as the first point of contact for customers by handling incoming calls and scheduling service appointments for plumbing, heating, cooling, and electric services. Maintain accurate customer records and provide support for invoicing and general administrative tasks.

Requirements

Requires over 3 years of CSR or dispatching experience specifically within the plumbing, heating, and electric industry. Proficiency with Service Titan software is highly desired and rewarded with a sign-on bonus.

Full job description

Customer Service Representative (CSR)

Mac-Vik is a trusted, locally family-owned plumbing, heating, and cooling company since 1962 and is dedicated to deliver top-quality service and comfort solutions to our Customers. We pride ourselves on professionalism, reliability, and exceptional Customer Care.

Position Summary

We are re-freshing our New Call Center. We are seeking a friendly, organized, and customer-focused Customer Service Representative to join our team. This role is the first point of contact for our customers, handling calls, scheduling service appointments, and ensuring a smooth, positive customer experience from start to finish.

Key Responsibilities
  • Answer incoming calls and respond to customer inquiries in a professional and friendly manner.
  • Schedule service and maintenance appointments for plumbing, Heating, Cooling and Electric
  • Provide accurate information about services, pricing, and availability.
  • Maintain customer records and update information in the system.
  • Follow up with customers to ensure satisfaction.
  • Assist with invoicing, basic administrative tasks, and office support.
  • Supporting each CSR and Dispatcher
Qualifications
  • Previous Customer Service (CSR) experience in HVAC/Plumbing industry.
  • Strong communication and multitasking skills
  • Excellent phone etiquette and problem-solving ability
  • Proficient with computers and scheduling Service Titan software.
  • Ability to stay organized in a fast-paced environment.
  • Positive attitude and team-oriented mindset.
  • Bright and alert - Great attitude at all times
  • On Time / Attention to Sick time
What We Offer

We are looking for career minded professionals seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment.

Required: 3-years plus CSR / Dispatching Plumbing, Heating and Electric experience.
*SERVICE TITAN Experience – $Bonus$ SIGNBONUS
Come join our NEW TEAM!
We provide:

Sign up Incentives $$!
Recruiting Incentives $$!
Training Incentives $$!
Continued Education Incentives!
Company purchased Attire(s) - Sized to match you!
Competitive Professional Pay $$$!
Full Benefits: Health,401K
and much, much more...

Related keywords

Service TitanHVACPlumbingHeatingCoolingElectricDispatchingCall CenterCustomer CareScheduling SoftwareCustomer Relationship Management

About Mac-Vik Plumbing, Heating, & Electrical

LinkedInVisit site
Industry
Specialty Trade Contractors
Company size
11-50 employees
Founded
1962
Headquarters
Golden, Colorado
LinkedIn followers
36

Family Owned and operated since 1962. We provide our customers with the ultimate comfort and security in their homes, delivering the exceptional Mac-Vik family experience every time. We service, repair, and replacement for plumbing, heating, air conditioning, and electrical. We offer services from drain cleaning to water heater repair, full home comfort system replacements and installations for both residential and commercials properties. We offer senior and military discounts.

Offices: 16190 S Golden Rd, Unit B, Golden, Colorado 80401, US

PlumbingHeating & Air ConditioningDrainsRemodelsreplacementselectricalboiler servicesfurnace repairfurnace replacementhvac installation
View all jobs at Mac-Vik Plumbing, Heating, & Electrical

About Mac-Vik Plumbing, Heating, & Electrical

LinkedInVisit site
Industry
Specialty Trade Contractors
Company size
11-50 employees
Founded
1962
Headquarters
Golden, Colorado
LinkedIn followers
36

Family Owned and operated since 1962. We provide our customers with the ultimate comfort and security in their homes, delivering the exceptional Mac-Vik family experience every time. We service, repair, and replacement for plumbing, heating, air conditioning, and electrical. We offer services from drain cleaning to water heater repair, full home comfort system replacements and installations for both residential and commercials properties. We offer senior and military discounts.

Offices: 16190 S Golden Rd, Unit B, Golden, Colorado 80401, US

PlumbingHeating & Air ConditioningDrainsRemodelsreplacementselectricalboiler servicesfurnace repairfurnace replacementhvac installation
View all jobs at Mac-Vik Plumbing, Heating, & Electrical

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