Position SummaryThe Reservation Specialist is responsible for managing the reservation process from inquiry through move-out while delivering exceptional customer service. This role serves as the primary point of contact…
Skills: Customer Service, Sales, Communication, Organization, Problem Solving
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Full-time
Posted 11d ago
Apply by Oct 14
~40 hrs/week
Responsibilities
Manage the full reservation process for furnished housing from initial inquiry through move-out. Coordinate with operations teams to ensure guest satisfaction and achieve occupancy goals.
Requirements
Requires strong communication and organizational skills with a professional, solution-oriented attitude. Previous experience in hospitality, corporate housing, or sales is preferred.
Full job description
Position Summary
The Reservation Specialist is responsible for managing the reservation process from inquiry through move-out while delivering exceptional customer service. This role serves as the primary point of contact for all clients seeking furnished housing. The position requires strong communication, organization, problem-solving, sales, and customer service skills while collaborating closely with the Account Services Manager and Operations Team.
Essential Responsibilities
Respond promptly to phone, email, and online/portal housing inquiries.
Prepare housing quotes, proposals, and lease agreements.
Convert inquiries into confirmed reservations while achieving occupancy goals.
Perform daily follow-ups with leads to convert to reservations.
Coordinate move-ins, extensions, transfers, and move-outs.
Show apartments to prospective guests/walk-ins
Maintain accurate reservation information in company software.
Communicate with guests before, during, and after their stay to ensure satisfaction.
Coordinate with Field Team/Operations for any special requests, quick turns, bed requests, Housekeeping requests.
Build and maintain relationships with corporate clients and other partners.
Resolve guest concerns professionally and efficiently.
Monitor apartment availability, pricing, and occupancy.
Assist with renewals and inventory planning.
Maintain detailed notes and documentation on each reservation.
Work collaboratively with other departments to ensure seamless guest experiences.
Represent Corporate Quarters professionally in all interactions.
Perform other duties as assigned.
Qualifications
Excellent written and verbal communication skills.
Strong customer service and relationship-building abilities.
Highly organized with exceptional attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Professional, positive, and solution-oriented attitude.
Proficient with Microsoft Office and the ability to learn company software.
Previous experience in multi-family, hospitality, corporate housing, relocation, sales, or customer service preferred.
Core Competencies
Customer Service Excellence
Sales & Closing Skills
Communication
Organization
Problem Solving
Teamwork
Time Management
Professionalism
Adaptability
Work Schedule & Expectations
• Full-time, Monday through Friday, in office, 8am to 5pm
PEO: Payroll, Benefits, Risk Management and HR Compliance
Industry
Human Resources Services
Company size
51-200 employees
Founded
1995
Headquarters
Florence, AL
LinkedIn followers
8,592
Lyons HR is a “Full Service” human resource company. We can handle one Human Resource service for you or serve as your comprehensive Human Resource Department. Our staff of professionals can help your business achieve bottom line results, freeing you to focus on the strategic issues that drive productivity, employee loyalty, and customer satisfaction.
Offices: 210 S. Court Street, Suite 700, Florence, AL 35630, US · 112 Court Street, Gadsden, AL 35901, US · 490 Wildwood North Circle, Suite 150, Birmingham, AL 35209, US · 1541 Sparkman Drive, Huntsville, AL 35816, US · 2022 C Sixth Avenue SE, Decatur, AL 35601, US
PEO and Human Resource OutsourcingHuman ResourcesStaffing Agency
PEO: Payroll, Benefits, Risk Management and HR Compliance
Industry
Human Resources Services
Company size
51-200 employees
Founded
1995
Headquarters
Florence, AL
LinkedIn followers
8,592
Lyons HR is a “Full Service” human resource company. We can handle one Human Resource service for you or serve as your comprehensive Human Resource Department. Our staff of professionals can help your business achieve bottom line results, freeing you to focus on the strategic issues that drive productivity, employee loyalty, and customer satisfaction.
Offices: 210 S. Court Street, Suite 700, Florence, AL 35630, US · 112 Court Street, Gadsden, AL 35901, US · 490 Wildwood North Circle, Suite 150, Birmingham, AL 35209, US · 1541 Sparkman Drive, Huntsville, AL 35816, US · 2022 C Sixth Avenue SE, Decatur, AL 35601, US
PEO and Human Resource OutsourcingHuman ResourcesStaffing Agency